DeepConverse Software

DeepConverse Software

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About DeepConverse

DeepConverse helps businesses automate up to 80% of their support queries. DeepConverse offers a chatbot, conversational search and interactive guides to provide pleasing support experiences to your users. Backed with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, self-support for troubleshooting and more and deliver seamless customer support. DeepConverse AI gets trained in less than 30 minutes, enabling you to scale your percentage deflection month-over-month without having to increase your support efforts....

DeepConverse Pricing

Please contact DeepConverse for pricing information

Free trial: 

Not Available

Free version: 

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Chatbot - Build your bot flows easily in just a few minutes with no code chatbot builder.
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DeepConverse Reviews

Overall Rating

4.50

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Showing 2 reviews

Anonymous

Company size: 201-500 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2021

Next Gen Customer Support Automation Platform

We used a combination of AI Chatbot + Interactive Guides to automate the customer support and it helped us provide a good user experience.

Pros

Chatbot understands the intent pretty well and we were able to automate 80%+ of the inbound queries after implementing the product. The time to go live is within a week which is very awesome. The drag and drop feature to build an enterprise-level customer support bot is very easy.

Cons

Nothing for now. Product is improving day by day by adding more features.

Anonymous

Company size: 10,000+ employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

September 2022

Good AI tool to reduce call center costs.

Pros

We can enable and customer support in multiple languages with in short span of time, the responses generated near good, it helps to collect all the basic needs to resolve the customer problem before it reaches the agent.

Cons

We have add multiple languages as add-on, it won't support by default. And we experienced issues while linking the generated chat cases to customer account based on provided email address.