About DontGo

DontGo is a live chat platform that helps businesses convert abandoning traffic into sales leads using artificial intelligence (AI) chatbots and exit intent technology. With its split testing module, professionals can run different versions of the chatbot across multiple web pages and measure bot performance based on user behavior.

DontGo allows administrators to generate summary reports, providing them with insight into user inquiries, trends and sales opportunities. The solution monitors client interactions to offer customizable chat scripts and FAQ answers as per industry requirements. Moreover, enterprises can embed click-to-call buttons in the bot, enabling prospects to communicate with agents via voice calls.

DontGo facilitates integration with ...


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of DontGo

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(2)

2

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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January 2019

Robert from Robertson Walls & Ceilings

Verified Reviewer

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

January 2019

DontGo Chat is the way to go!

Overall, we have had a great experience. I can only imagine it getting better as AI tech grows. Thanks a lot, DontGo!

Pros

Having DontGo has allowed us to offer 24/7 chat on our website, without having to outsource, or have staff available 24/7.

Cons

It can be a bit pricey, but when compared to having full time staff man the phones/chat it ends up being a no brainer.

June 2016

Brian from 800-HANSONS

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

$2M in additional revenue each year

We set up a designated 800 number and form. By utilizing the patented exit intent and with the outstanding experience provided, we were able to track $2.2M in additional revenue at Hansons in 2015.

Pros

Speed - Customer Experience - Accuracy - 24x7x365

Cons

None

Response from DontGo

Replied August 2016

Brian, thank you for sharing your experience. DontGo is happy to see your high conversion rates! - KC

November 2016

Portia from Team Mortgage Company

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2016

Please Don't Go

We were initially having some difficulty with setting up the program because of a lack of communication from our website support team. Don'tGo representatives were a big help in making all ends meet. Now we are watching our leads and the actions they tend to take.

August 2016

David from Gutter Grate

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Game Changer!

Gutters are the kind of business where we know if someone hits our website, in that moment they have a problem and we have the solution. DontGo gives us greatly enhanced communication capabilities and insures we do all we can to grab them as a customer.

Pros

The exit intent technology stops everyone who is leaving without engaging and the speed and accuracy of the answers makes us look very good with our customers

Cons

None

Response from DontGo

Replied August 2016

David, thank you for your review and your advice to buyers. We couldn't agree more!

November 2016

Johnny from K&H Home Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2016

DontGo K&H review

I believe this could be a great system if there was more traffic using it, I do believe it can or has saved a bit of additional business but may work even better if the person that is trying to leave the site is offered an additional savings for moving forward with their search.

Pros

That it does give potential clients the opportunity to stay on the site and communicate with the company.

Cons

I believe that the reporting should be more frequent

Response from DontGo

Replied November 2016

Johnny, thank you for your review. We appreciate your feedback!

August 2016

Andrew from The Carpet Guys

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Capture leads that would've otherwise left your website

Our experience with Amanda and the rest of the team at Don't Go has been great. After installing the snippet on our site the live chat was running immediately, collecting additional form fills and phone calls that we would've been missing without it.

Pros

This software provides real ROI for the visitors that are already leaving your site.

Cons

To the savvy user, the chat can seem automated, or in the worst-case scenario, a pop-up.

Response from DontGo

Replied August 2016

Andrew, thank you for your wonderful feedback! - KC

August 2016

Alayna from Community Builders Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2016

Please Dont Go with anyone else!

Everything from set up to launching and starting to use the software has been a breeze. No complaints here. Already bringing in customers and creating revenue.

Pros

Easy to use and understand. User friendly. Our customers like the features and get some of their questions answered up front.

Response from DontGo

Replied August 2016

Alayna, thank you for sharing your experience with DontGo! :)

November 2016

Jordan from CrossFit Bloomfield

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Great customer support

The staff does a great job of explaining how everything works. From the initial call, to getting the account set up, it is very well run. All calls and emails are answered in a timely manner. It is easy to modify the campaign as needed.

Pros

ease of use

Cons

pops up too often

Response from DontGo

Replied November 2016

Jordan, thank you for sharing your experience!

November 2016

Dave from Home Town Restyling

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2016

Very easy transition

Very easy install on my website. Awesome customer service. My rep Amanda is very attentive and makes sure all of my needs are being met.

Response from DontGo

Replied November 2016

Dave, thank you for sharing your experience!

November 2016

Samantha from Response Labs

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2016

Less Intrusive - Not Many Leads

A better service as it only appears when a visitor is about to leave and only on specific pages. However, there still hasn't been much of an ROI with some people interacting but almost none filling out a form and becoming a lead.

Pros

That it only appears when someone is about to leave and is customizable based on "leaving behavior" and also which pages it appears.

Cons

Doesn't integrate with CRM platform and is a bot that is clearly a bot.

Response from DontGo

Replied November 2016

Samantha, thank you for your feedback. I will notify your account representative about your concern so they can make suggestions to improve your campaign. Best!