I enjoy using it especially when the customer's request is straight forward.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

The solution meets our needs and they continually add new features. For example, the recent addition of Instagram DMs has really been great.

Canned response is effective. Simple customer interface.

Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Its flexibility and ease of use. Its availability at any time of the day.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Its consumes much network, and also makes the platform slow and drags alot.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.

It's a good platform which helps to aggregate and streamline all customer communication channels.

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

The frequent updates and error responses that come after.

Availability is commendable. The history of customer service is sufficient for good case management.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

The easy navigation is my favorite part compared to some of the competitors I used before. Hands on help to learn how it works is a great feature too.

It's a great tool for marketing and sales. It's nice to have one platform to manage both of these important aspects of our business.

I cancelled because my bill got higher monthly , and we used it less. They turned my service back on and charged my company for 3 months of service upfront as a cancellation fee.

I love all the integrations and capabilities. Originally I got Hubspot to help with a chat bubble on my website.

Hubspot makes marketing fun. It is easy to use, fun to use, and their customer support service is fantastic.

It is easy to use, helps you to boost your sales. Ofer countless free and useful tools.

The team are friendly and do their best to help you as quickly as possible whilst talking you through the issue so that it does not happen again.

It's an intimidating and scary as I don't want to mess anything up. The only other hiccup is merging contacts automatically is challenging.

Besides being a wonderful CRM Hubspot provides great sources of education for you and your employees.

Contact management is very good offering different clusters. Marketing module is great allowing to build infographics and newsletters using cool templates.

I love that it's customizable for all of the fields I wanted to add. I love that I can track my emails and other communications.

Overall, it's the best CRM you will get for free and it may be the best CRM at a lower price point.

Loving my experience, this is my first time using HubSpot and certainly won't be my last. Easy to use + Efficient + Affordable = Winning CRM.

Overall, it is an interesting tool that can be helpful in providing another level of insight into the effectiveness of our marketing EDMs.

It is refreshingly different to other CRMs. For starters, they have a free version which is great.

Missing a lot of simple features in other software. Active lists are somewhat useless in workflows since they're stuck in that workflow even if they're no longer active in the list.

We can send the mail automatically and we can save the mail content too. The cost of the hubspot is medium and features are really good.

We switched to this CRM to fix a few problems and now find ourselves facing different but equally as difficult problems.

Very impressed with the ease of use, transparency and simple set-up / integration.

I like its part of my job to lead the community of five thousands. Lots of functions and educational materials to how to use are strong suits of this software.

Easy to use, great UI, and always giving you helpful hints and tricks to be successful.

Some of it is unhelpful but unable to be removed as set fields which is often a pain.

The customer support is amazing, always being so responsive and helpful. I have to say it’s one of the best support teams I have ever contacted.

Occasionally, their redesigns are a bit confusing and needing to relearn where sections are can be annoying.

The ease of use is fantastic, making for a simple, hit-the-ground-running kind of user experience.

Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Love the complete and seamless integration with HubSpot Marketing. It's also super easy to use.

The HubSpot CRM is super user friendly and easy to use. So far it has integrated with our website perfectly and provided just what we need.

I had even disconnected it and it is still happening. This is losing my company money as we get paid by attribution.

However, there aren't any cons with the software that I have found yet mainly because there are things I haven't learned how to do yet so I cannot say they are bad or inefficient.

US Dollar

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

LongDescription

Personalization

Activity Tracking

Customer Database

Multi-Channel Communication

Social Media Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Customizable Branding

Auto-Responders

Customer History

Third-Party Integrations

Communication Management

Automated Routing

Real-time Consumer-facing Chat

Reporting/Analytics

There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.


FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

eBanqo

Live Online

Videos

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more.

HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. The HubSpot CRM marketing tool offers lead generation and email marketing automation features to help businesses create and manage email templates and track how well those emails are performing.

The HubSpot CRM sales tools help sales reps to manage contacts, track deals, manage their sales pipeline and more. The platform integrates with other HubSpot tools such as HubSpot Marketing Hub and HubSpot Sales Hub, as well as third party platforms including Zoho CRM, Salesforce, SugarCRM and more.

HubSpot CRM's free plan is free forever and includes access to all HubSpot sales, marketing, customer service and contact management tools for unlimited users.


Third-Party Integration

Cataloging/Categorization

Forecasting

Internal Chat Integration

Lead Capture

Document Storage

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Calendar/Reminder System

Relationship Tracking

Project Management

Lead Distribution

Pipeline Management

Calendar Management

Client Tracking

Template Management

Scheduling

Email Tracking

Email Templates

Self Service Portal

Contact Management

Lead Management

Email Marketing

Mobile Access

Real-Time Data

Performance Metrics

Routing

Marketing Automation

Landing Pages/Web Forms

Lead Segmentation

Real-Time Notifications

Workflow Management

Email Management

Source Tracking

Predictive Analytics

Segmentation

Customizable Templates

Lead Nurturing

Interaction Tracking

Contact Database

Lead Qualification

Appointment Management

Client Management

Quotes/Estimates

Task Progress Tracking

Appointment Scheduling

Task Management

Live Chat

Campaign Management

Document Management

Prospecting Tools

Email Response Control

Search/Filter

For Mac Devices

For iPad Devices

For Financial Institutions

For Startups

Data Import/Export

Sales Activity Management

For AEC Industry

For Insurance Industry

Customer Surveys

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Progress Tracking

Customer Service Analytics

Knowledge Management

Team Assignments

Customizable Fields

Collaboration Tools

Activity Management

Customer Support

Lead Generation

Opportunity Management

Sales Reports

Territory Management

Request Escalation

Reminders

Calendar Sync

Accounting Integration

Web Forms

Campaign Analytics

HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.

Starter: $50/month or $600/year
Professional: $1780/month or $19200/year
Enterprise: $4000/month or $48000/year

eBanqo vs HubSpot CRM

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