eGain Superchat
About eGain Superchat
eGain Superchat Pricing
Please contact at info@egain.com
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for eGain Superchat
1 Review
Suzanne
Insurance, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Interactive support tool great for business
Use for queries direct by customer but also queries from staff in branches who use eGain live chat to get support whilst helping customers. Very helpful instant support with transcript
PROSInteractive, consumer support tool very helpful for instant queries with customers but also internal staff questions. Having instant transcripts helps the coaching and development of staff interfacing with customers.
CONSCould be clearer whether you are talking to a customer or a staff user of the system thereby identifying who you are dealing with. There is. Time out option which could be longer