Overall, very satisfied with the product, the team working with us and the relationship management. While our engagement is fairly new, Verticys looks forward to building a long and mutually profitable partnership

1) The platform has extensive and fairly comprehensive features for customer engagement and support in relation to the needs of our company 2) The platform is flexible and multi-channel which allows ease of integration with our software 3) The team working on deployment has been the big differentiator and also the reason for us to choose Engagely over other options available. They have been flexible, extremely customer centric and have gone that extra bit to help us configure and deploy

1) The user training can be improved as a lot of it is still self learn. Even though we had a couple of demo sessions it still requires time to understand. 2) A ready reckoner/ e-manual may be helpful for future reference as the apprehension is that as one or two associates learn to configure and use, if we have to hand over to a new person, it will require significant time and effort to train again,

All Good.

We SS Mobile maharashtra's No.1 Mobile retail stores. We are using engagely bot for new customer acquisition. Easy to Use and service is very good.

All features are good very easy to use. dashboard is very easy to understand even new person can set and activate bot easily.

We have engaged with Engagely to provide service to our clients in doing hassle free income tax return filing. Engagely help us designed bot for data and document collection of our clients which was directly saved in our CRM. Through the use of Bot we were able to service our clients even after office hours as it requires minimum human intervention.

The ease to provide 24*7 service without human intervention. Its a automatic source of data and document collection for us.

constraint in terms of path designed as it works on pre defined path. Also there were bugs with hanged the bots many a times.

An apt business solution which is: Easy to Use Easy to Customize Diverse

The software in itself is good but the response time of the team handling the clients' accounts can be improved.

The DIY platform to enhance, develop and train the bot in new journeys.

No sandbox or test environment to test the journey implementation and functionality.