The easy navigation is my favorite part compared to some of the competitors I used before. Hands on help to learn how it works is a great feature too.

It's a great tool for marketing and sales. It's nice to have one platform to manage both of these important aspects of our business.

I cancelled because my bill got higher monthly , and we used it less. They turned my service back on and charged my company for 3 months of service upfront as a cancellation fee.

I love all the integrations and capabilities. Originally I got Hubspot to help with a chat bubble on my website.

Hubspot makes marketing fun. It is easy to use, fun to use, and their customer support service is fantastic.

It is easy to use, helps you to boost your sales. Ofer countless free and useful tools.

The team are friendly and do their best to help you as quickly as possible whilst talking you through the issue so that it does not happen again.

It's an intimidating and scary as I don't want to mess anything up. The only other hiccup is merging contacts automatically is challenging.

Besides being a wonderful CRM Hubspot provides great sources of education for you and your employees.

Contact management is very good offering different clusters. Marketing module is great allowing to build infographics and newsletters using cool templates.

I love that it's customizable for all of the fields I wanted to add. I love that I can track my emails and other communications.

Overall, it's the best CRM you will get for free and it may be the best CRM at a lower price point.

Loving my experience, this is my first time using HubSpot and certainly won't be my last. Easy to use + Efficient + Affordable = Winning CRM.

Overall, it is an interesting tool that can be helpful in providing another level of insight into the effectiveness of our marketing EDMs.

It is refreshingly different to other CRMs. For starters, they have a free version which is great.

Missing a lot of simple features in other software. Active lists are somewhat useless in workflows since they're stuck in that workflow even if they're no longer active in the list.

We can send the mail automatically and we can save the mail content too. The cost of the hubspot is medium and features are really good.

We switched to this CRM to fix a few problems and now find ourselves facing different but equally as difficult problems.

Very impressed with the ease of use, transparency and simple set-up / integration.

I like its part of my job to lead the community of five thousands. Lots of functions and educational materials to how to use are strong suits of this software.

Easy to use, great UI, and always giving you helpful hints and tricks to be successful.

Some of it is unhelpful but unable to be removed as set fields which is often a pain.

The customer support is amazing, always being so responsive and helpful. I have to say it’s one of the best support teams I have ever contacted.

Occasionally, their redesigns are a bit confusing and needing to relearn where sections are can be annoying.

The ease of use is fantastic, making for a simple, hit-the-ground-running kind of user experience.

Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Love the complete and seamless integration with HubSpot Marketing. It's also super easy to use.

The HubSpot CRM is super user friendly and easy to use. So far it has integrated with our website perfectly and provided just what we need.

I had even disconnected it and it is still happening. This is losing my company money as we get paid by attribution.

However, there aren't any cons with the software that I have found yet mainly because there are things I haven't learned how to do yet so I cannot say they are bad or inefficient.

I really dont have a con other than my notifications dont work on my computer so I have to leave the sound on. This makes for interruptions with my patients.

We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value available.

It would be a stretch for me to say something I dislike here.

Great that it's web based. Tons of great features and it looks good with the customization available.

I like the shortcuts and ability to customize the interface.

I love the opportunity to speak with customers as well as capture new lead information. Customers can order on the fly or ask me to charge their card for a delivery and it takes just a minute.

We find that customers that are on our website convert better than customers that come in from other inbound lead avenues. They are actively in the moment interested in the product / service.

Being a chat service, they also have amazing customer service available via chat that has been a life saver to answering some questions and keeping our service as attentive as we would like it.

The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy.

Ease of use, ease of integration into our website.

SnapEngage is a fantastic software and the best of the chat platforms we have tried.

All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.

Admin site can be difficult to navigate​ and find the settings you are looking to change.

It was easy to set up on our website, and it is easy to use everyday. Our customers love to be able to text in their questions without having to call and speak to someone.

I liked that it was easy to deploy in our environment. Love the Slasforce integration.

I had a very good experience with it. The customer support was always helpful, and SnapEngage was constantly coming out with new awesome features.

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.

Chating is good and having a view of what people is browsing ahead is useful.

Engaging tool that allows our team to engage with both customers and prospects alike. It's very easy for people on the site to engage with our sales and customer service team.

The integration with Zendesk has been a game changer for us. We've opened up new channels for reporting based off of our chat and our support team has become much more efficient.

Easy to use from as a customer and as a company.

I really like the layout and ease of use, Everything is easily accessible. When required I can quickly add or edit shortcuts which are immediately available for the rest of the team.

Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.

When something is paused by one of our sales people, if the website visitor is already on the site they can still message the sales person and they can miss that message.

It's been positive and live chat has had a great effect on the number of interactions we have with clients regularly.

My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting.

The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients.

We have been so pleased with how easy to use this chat feature is for both our staff and patients. I would highly recommend this to other practices.

No mobile interaction and no apk to integrate into other app.

The back end is a little clunky at  time. We often have problems with our staff knowing when a chat has come in, but that is probably a bit of our own issue.

I think they are a newer company, so I think they will keep improving. Their support is amazing, so that is awesome.

I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent.

Overall, SnapEngage is worth the cost and will more than meet most live chat needs.

Customizable, easy to get started, and able to handle most of our needs for the price.

US Dollar

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more.

HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. The HubSpot CRM marketing tool offers lead generation and email marketing automation features to help businesses create and manage email templates and track how well those emails are performing.

The HubSpot CRM sales tools help sales reps to manage contacts, track deals, manage their sales pipeline and more. The platform integrates with other HubSpot tools such as HubSpot Marketing Hub and HubSpot Sales Hub, as well as third party platforms including Zoho CRM, Salesforce, SugarCRM and more.

HubSpot CRM's free plan is free forever and includes access to all HubSpot sales, marketing, customer service and contact management tools for unlimited users.


LongDescription

Third-Party Integration

Cataloging/Categorization

Forecasting

Internal Chat Integration

Lead Capture

Document Storage

Activity Tracking

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Calendar/Reminder System

Relationship Tracking

Project Management

Lead Distribution

Pipeline Management

Customer Database

Calendar Management

Client Tracking

Template Management

Scheduling

Email Tracking

Email Templates

Self Service Portal

Contact Management

Lead Management

Email Marketing

Mobile Access

Real-Time Data

Performance Metrics

Routing

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Lead Segmentation

Real-Time Notifications

Workflow Management

Email Management

Source Tracking

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Segmentation

Customizable Templates

Lead Nurturing

Interaction Tracking

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Client Management

Quotes/Estimates

Task Progress Tracking

Third-Party Integrations

Appointment Scheduling

Task Management

Live Chat

Campaign Management

Document Management

Prospecting Tools

Email Response Control

Search/Filter

For Mac Devices

For iPad Devices

For Financial Institutions

For Startups

Data Import/Export

Sales Activity Management

For AEC Industry

For Insurance Industry

Customer Surveys

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Progress Tracking

Customer Service Analytics

Knowledge Management

Communication Management

Team Assignments

Customizable Fields

Collaboration Tools

Activity Management

Customer Support

Lead Generation

Opportunity Management

Sales Reports

Territory Management

Request Escalation

Reporting & Statistics

Reminders

Calendar Sync

Accounting Integration

Web Forms

Campaign Analytics

HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.

Starter: $50/month or $600/year
Professional: $1780/month or $19200/year
Enterprise: $4000/month or $48000/year

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HubSpot CRM

In Person

Live Online

Webinars

Documentation

Videos

TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. 

With powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. 

By using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws. 


HubSpot CRM vs TeamSupport Messaging & Live Chat

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