A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

SendBird makes it really us to build out complex chat features with minimal overhead. This helps us quickly differentiate vs. other competitors.

Lack of flexibility with moderation, lack of multi user per account.

The platform offers a large set of tools and features to help you build a chat solution quickly.

Responsive and helpful partner to build a chat feature with.

Team answsered very fast and was really helpfull. Moreover, we had some latency issues due to EMEA deployment and the tech team has done a good job to improve the quality.

Not open prices as they provides different price to different customers. Some core features are missing with different platform.

Supports translation of messages to over 50 languages.

Chat is quite difficult to implement into an app on both the front-end and back-end.

Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird.

Some features were missing when we initially tied up and had to custom implement on our side.

SENDBIRD is a very good products for apps & games, we are using their product for our in-game players communication, the players said it is very good, fast, and convenient.

It's very easy to use and the transmission speed is also good.

Customer service and feature. The SDK is quite easy to implement.

Very pleasant and would recommend using Sendbird to other engineers looking for chat integration.

Sales and account team was fast, responsive, and had solid knowledge of the product. Technical team was readily accessible over a Slack bridge -- we loved that.

The customer service team has been very responsive with any inquiries. Although they are a third party partner, it feels like they are in my own team.

Integration was very easy and straightforward as well.

We contacted the credit card company and asked to rebate the charges, and Sendbird fought it. We were unable to get anything at all.

Great and easy-to-implement option for the price.

We sometimes experience service issues and interruptions from time to time. However, their customer support is really amazing and they have been extremely helpful.

Team is willing to help you - starting from your first contact.

Which put all our users out and lost more than 30K DAU.

The performance is impressive, the API straightforward, and the iOS client code provided was good enough for us to build on and ship production worthy code quickly.

It didn't take much time to first implement. And the the back-end solution is really good.

A great team, helping to integrate a great product.

Easy to install, to use and to scale. We were happy to use Sendbird, which is a very practical tool to interact with our customers.

I still have issues to this day with implementation related to connecting, temporary messages, caching, error handling, etc.

US Dollar

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

LongDescription

Support Ticket Management

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

ROI Tracking

Data Import/Export

Email Campaign Management

Customer Support

Process/Workflow Automation

Self Service Portal

Subscriber Management

Contact Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Queue Management

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

Language Detection

AI/Machine Learning

Customizable CTAs

Workflow Management

Email Management

Website Integration

Dynamic Content

Event Triggered Actions

File Sharing

CAN-SPAM Compliance

Knowledge Base Management

Segmentation

Website Visitor Tracking

Geotargeting

Chat/Messaging

WYSIWYG Editor

Lead Nurturing

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Mobile-Optimized Email

Spam Blocker

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Pre-Configured Bot

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Prospecting Tools

Search/Filter

Lead Management

Communication Management

Customer History

Multi-Channel Data Collection

Web browser (OS agnostic)

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intercom

Live Online

Webinars

Documentation

Videos

SendBird offers access to a stable server with broad features that allow fast and effective real-time chatting on any scale. It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels. The platform is also useful at engaging and retaining a user through real-time communication.


SendBird can be used in various situations, for example, communication between two individuals, a broadcaster and audience, or communication on an e-commerce platform. Features like multiple platform synchronization, chat history, profanity filters, webhooks, push notifications, moderation tools, auto-thumbnail generation, spam protection and auto-translation are included in the software.


Another feature includes voice and video chat that gives users a chance to experience a much more immersive and intimate conversation.  



Intercom vs SendBird

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons