About Live Support

Live Support is a cloud-based and on-premise solution that helps enterprises streamline customer service processes via live chat and texts. Professionals can embed customizable chat widgets into business websites and handle clients' inquiries in real-time.

Organizations can use Live Support to create proactive campaigns, minimizing cart abandonment and improving overall conversion rates. Managers can monitor website traffic to access live statistics and automatically route incoming requests to available agents based on skill level. Additionally, executives can quickly resolve clients' queries by retrieving canned responses from the system, enhancing customer experience with the brand.

Live Support enables businesses to conduct surveys for agents and a...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

2 Reviews of Live Support

Overall rating

5.00 / 5 stars

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October 2017

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

easy and fast implementation, very few issues, seemless process for my cs team and customers

allowing customers the ability to use text messaging to get support for our websites. our customers did not want to sit on the website and chat.

Pros

allowing customers to use text messaging to chat with my agents in their regular web browser agent window.

Cons

not a lot of integration options for other programs, no integration for FB messager to come to agents chats (but i am told that is in the works)

December 2017

Sky from GenZinsider.com

Verified Reviewer

Company Size: 1 employee

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

My visitors love being able to text my site! It's fantastic!!

Offering my visitors the ease & of texting my site. they are so used to texting in their everyday life. I know I want the ability to text online stores. With this software finally my visitors can text us!

Pros

The ease of Giving my visitors the ability & mobility to text my site straight from their cell phones. I wish I could text every website I visit especially all the ecommerce ones.

Cons

Not yet having the ability to text my visitors back from my cell. They said it's in the works, can't wait.