Live Support

RATING:

5.0

Overview

About Live Support

Live Support is a cloud-based and on-premise solution that helps enterprises streamline customer service processes via live chat and texts. Professionals can embed customizable chat widgets into business websites and handle clients' inquiries in real-time. Organizations can use Live Support to create proactive campaigns, minimizing cart abandonment and improving overall conversion rates. Managers can monitor website traffic to access live statistics and automatically route incoming requests to available agents based on skill level. Additionally, executives can quickly resolve clients' queries by retrieving canned responses from the system, enhancing customer experience with the brand. Live Support enables businesses to conduct surveys for agents and access the...

Live Support Pricing

Pricing is based on number of users that can simultaneously be logged in.

Starting price:

$19.00

Free trial:

Available

Free version:

Available

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Live Support Reviews

Overall Rating

5.0

Ratings Breakdown

(2)

(0)

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

Functionality

Most Helpful Reviews for Live Support

2 Reviews

Write a Review

Anonymous

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2017

easy and fast implementation, very few issues, seemless process for my cs team and customers

allowing customers the ability to use text messaging to get support for our websites. our customers did not want to sit on the website and chat.

PROS

allowing customers to use text messaging to chat with my agents in their regular web browser agent window.

CONS

not a lot of integration options for other programs, no integration for FB messager to come to agents chats (but i am told that is in the works)

Sky

Internet, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2017

My visitors love being able to text my site! It's fantastic!!

Offering my visitors the ease & of texting my site. they are so used to texting in their everyday life. I know I want the ability to text online stores. With this software finally my visitors can text us!

PROS

The ease of Giving my visitors the ability & mobility to text my site straight from their cell phones. I wish I could text every website I visit especially all the ecommerce ones.

CONS

Not yet having the ability to text my visitors back from my cell. They said it's in the works, can't wait.