About LiveCaller

LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store clients' contact details in a centralized repository and monitor live conversations on a unified platform.

Key features of LiveCaller include analytics, queue management, canned responses, user groups and role-based permissions. Managers can gain insights into customer satisfaction rates, key performance indicators (KPIs) and average response time, among other metrics on a cloud-based dashboard. Additionally, agents can access received messages in a collaborative inbox and utilize co-browsing capabilities to respond to clients' queries in re...