The customer support live chat from Live Help  is awesome. Quick response to your questions.

The ease of use, very easy to navigate with. Love how we can add candid response helps with quicker chats.

It is little bit difficult to apply roles to each agent.

Fast, reliable customer support for a reliable and lightweight tool.

More integrations, like phone system integration so when you are chatting your phone automatically does not ring or viceversa.

It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.

The analytics are great. I love that it serves as a comparison/confirmation tool for Google Analytics as well.

Ease of use and adaptability with our CRM. It gives customers an easy way to communicate with us how they want to.

There are very few things that we could complain about with the software.

And its all back up with excellent customer support.

I just started using this software and so far I like.

Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.

That it is very user friendly, easy to chat with customers who have questions. I like that a notification pops when a visitor comes.

The functions available are amazing and the support is perfection every time.

It is really easy to use. Visitors to our website can reach out to our support team and get a quick response to their questions.

I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS.

Good product should be backed by good team as well, and this is that good team.

Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.

It's been super easy to set up and get running.

The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.

Wow easy to use and great support. Our costumers are very happy about the service.

Bianca was able to point me in the right direction to correct a typing error in our email response when requesting a copy of the transcript. Excellent customer service and able to help right away.

Works effectively few issues, like detail is good for analyzing website performance.

There were a few issues at first with setting up alerts for pop ups and having some gone missing as dropped chats but this was at our end.

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

A LiveHelpNow script had been changed which broke our use of it. Jamie spoke with her developers as we were chatting and had them correct it and re-release it.

It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.

The features, very good, the agent was very helpful. I would like the survey to be shorter.

Customer service is outstanding. Any time I have needed their assistance, they have been great.

LiveHelp Now is an excellent way for our customers to reach us quickly and have their questions answered without having to pick up a phone and call our office.

Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful.

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here.

The ease of onboarding and ability to configure without technical knowledge. The best part is automated review of template messages.

Product is great and customer support is awesome. Overall, I am really happy with the experience with WATI that runs on Official Whatsapp APIs.

The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

Everytime we reached out to support with some queries and requests, negative response. Hiding a backlink on the chat widget is not good.

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team.

If you are looking for something that helps you to run customer support on WhatApps Business, WATI is the best choice for you.

There is no minus for now, but I will update if anything comes up in the future.

Their support is worst in the industry and this people are fraud.

We were charged even after we deleted our number from dashboard and stopped using.

My team works often out of the office, especially these days (covid), so having a mobile app to manage inbox conversations is absolutely amazing.

Over time they get much better. I also love that the customer support is great.

Its easy and accurate and has given us good results in reaching out to customres. Customres are happy and so are we.

WATI is a great app if you run your support via WhatsApp. The best is that you can easily collaborate with your team or send notifications to your customers on WhatsApp.

You can have multi-agent team collaboration, have canned replies and event send broadcast notifications to your customers on WhatsApp. Setup was quick and the price has been really competitive.

No integration effort required to use WhatsApp API. WATI takes care of everything and it is really simple to use for someone who does not have technical knowledge.

Onboarding is not instant. It takes about 5 days to get onboarded, but it still the lowest compared to other WhatsApp Team Inbox solutions.

Happy to allow better experience to our users over WhatsApp.

I am truly satisfied and our customers love the fact that they can communicate with us just like they talk to their friends over WhatsApp.

This tool really help us to manage many chats from whatsapp. The automation that they provide on the system is great, Save our business and many time.

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc.

Server inconsistency, but seens that the Wati's Staff is already solving this problem.

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful.

It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp.

The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc.

My overall experience with this software is great. Since I started using it, I'm able to support my clients quicker than before.

The automation feature is Amazing. The flows and everything makes it a USP over other competitors.

Before subscribing to Wati I talked to multiple clients and none of them were as transparent as them. Not only Wati has an easy onboarding process but also offers economical pricing.

Great interface, great people arround the project, constantly updated.

I have to admit that I was skeptical at first when the company suggested we try WATI.

AI Team really accommodated all our business requirements. Would really recommend it to everyone.

US Dollar

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs.

With LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call.

Available tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more!

You’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media.

You can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite.

Quick, easy installation. No setup fees or contract. Free training and 24/7 support.

Trusted by over 8000 businesses worldwide.

LongDescription

Support Ticket Management

Engagement Tracking

Employee Management

Multi-Channel Marketing

Surveys & Feedback

Multi-Channel Management

Lead Capture

Document Storage

Access Controls/Permissions

Transfers/Routing

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Voice Mail

Customer Database

Offline Form

Automated Routing

Call Center Management

Data Import/Export

Promotions Management

File Transfer

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Remote Access/Control

Feedback Management

Customizable Forms

Social Promotion

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

@mentions

Search/Filter

Real-Time Analytics

Performance Management

Activity Tracking

Single Sign On

Rules-Based Workflow

Call Routing

Workflow Management

Real-Time Reporting

Contact Database

Virtual Assistant

Customizable Reports

SSL Security

Communication Management

Customizable Fields

Configurable Workflow

Real-Time Data

Website Integration

Activity Dashboard

Chatbot

Widgets

Customer History

Customer Communication

Monitoring

Collaboration Tools

Contact Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Monthly Plan:

Live Chat: $ 21.00*
Email-Ticket Management: $ 21.00*
Knowledge Base: $ 21.00*
Call Management: $ 9.00*

More than 3 products = 30% reduction = $ 50.40* for all 4 modules

*Per agent

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

LiveHelpNow

In Person

Live Online

Webinars

Documentation

Videos

Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot. 

LiveHelpNow vs WATI

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