We love the call recording function, ease of use, and friendly customer service reps.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

The dashboard was user friendly and easy to use.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles  with the problems.

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc.

The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.

Integration was straightforward and fast. Customer service is always helpful and easy to work with.

Please don’t make the same mistake we did and get trapped by Nextiva.

Great VoIP platform with robust analytics and flexible pricing.

I love this product and it helped save our business during the Covid-19 lockdowns.

YEAR 1: consistently terrible call quality and tech support.

Navigation of admin website was clunky, with user website even worse.

One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen.

The software easily allows to integrate with ship based phones.

Needs to integrate with gmail - this is delayed and needs to happen.

If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Ease of integration, ease of use, I control messages incoming and outgoing. Support is amazing, anytime day or night.

My favorite thing about Nextiva is its exemplary customer service.

Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution.

They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Phone service was reliable and call quality was good.

The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.

The way they build and design tools is perfect for our business with most users not being highly technical.

Interface is okay, there are better products our there for less money and a better interface.

Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

There is also a good app that I'm able to use on my desktop to make calls there. It's also nice that voicemails are emailed as well as pinged on my phone.

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly.

Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

They had good value, money back guarantee and a trial period.

The voice service, once configured properly, generally worked fine.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Ease of use to add and manage users in multiple cities and states remotely.

They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Good SMB/LB/E level collab and calling software.

Our onboarding to Nextiva was, frankly, a terrible and protracted experience.

The focus of this software is to make the experience of customers top notch, and this is done through constant meetings and live support.

I love how user friendly it is even for beginners they do not have to waste time struggling to learn the features. I also love the audio and video quality it is sincerely the best.

But then I changed the settings and allowed my microphone then it was working fine. Slowly i started liking this app more because of the quality and for the assistance give by the zipteam members.

Zipteams... i have been a Zipteams user for almost 1.5 years now one thing that i love avout Zipteams is how easy it is to use it. The customer care also has the best services.

Quality of meetings were increased. No major negative feedbacks.

I was pleasantly surprised by how easy the software was to use, and it was super stable during our meetings, which is a must-have in this day and age.

I also love the fact that the features are easy to understand. Finnaly i love their price it is fair.

Usage of bandwidth is high according to me as through mobile data it sometimes stops screenshare.

It lags a little bit during the meet which is not good which should be looked upon.

This approach to virtual sales and customer service places a higher emphasis on human connection and relationship-building, resulting in a more distinctive and rewarding experience for all parties.

I was able to guide my team through the sales process in an intelligent way, and we can easily integrate it into our sales funnel.

Sometimes it lags which irritates some time, Need some more development.

With friendly user interface, I really love it for the daily work with the team. All functions requires for team chat and meeting, it does work well.

Zipteams is so nice easy to use every functionality is working perfectly.

It offers great sound and video quality in meeting. It offers AI capabilities that helps in creating meeting rooms and enhance meeting quality.

Zipteams is very easy to use and helps in collaboration and communication within the team.

I like one thing of this tool we can use this from any where without installing any app only using the browser of desktop or mobile. It helps a lot in improving sales productivity and scalability.

Unfortunately, Zipteams doesn’t have offline access and ain’t available on Appstore.

It is very easy to use and a beginner can simply manage the meetings. I would like to say it was an awesome experience.

It is user friendly  and has an intuitive design. It is super easy to use.

Easy to schedule meetings, interact and present to clients and between team members with the help of 'easy to use' interface.

It is super simple to use and can be done real time. The tool is super easy to use and the management of the audience is on another level The intergaration is straightforward.

Zipteams is super easy to use even for beginners. I am also pleased by the good customer service it is good i love it.

Wow, ZippTeams is an amazing software for virtual meetings. It's packed with features like screen sharing and video conferencing that really elevate the virtual meeting experience.

I liked the way we can schedule our meeting and send the calendar reminders directly to the users and they can get notified and attend the meeting on time.

It’s user interface is perfect as we can join meetings sessions seamlessly. I like it’s hassle free video sessions.

Zipteams is a 10/10 as for now i cannot state anything as a dislike.

Sometimes an error occurs when entering the meeting room.

The ability to integrate sales and communications allows the company to have a friendly support process. More so, the diversity of operations brings a consistent form that increases on reliability.

It has nice audio and video quality which is highly appreciated. Zipteams also is user friendly and it has good customer service.

AI powered Insights is the best feature of this product and it makes the meeting experience very insightful. It helps us to improve the meeting experience amongst our teams and with clients as well.

The experience has been amazing since our inbound lead conversion has increased by more than 50% by using it only for a week.

I love the video conferencing and real time chat. Also, it provides the ability to setup and send meeting invitations quickly.

The latest news and company profile section is quite helpful as it helps me to prepare better before joining a meeting.

Besides, the tool has a live support notion, that gives users an insight that is friendly. The cost proficiency is also a factor that this software has established.

It helps you connect and identify the lead instantaneously which helps in reducing the drop ratio. The notetaker is very efficient and helps you remember all the pointers of the meeting.

I love how straightforward the intergaration is it impresses me and my colleagues. The audio and the video quality is always on top and therefore can never dissapoint.

User Interface and User Experience is very good, app is very easy to use, fast and secure.

Simple UI and the free plan before pricing one does help to get started for a new person.

Video quality is also good and overall zipteam app is working good.

It's a more relationship-focused, person-focused way to approaching sales and customer support in a virtual environment.

We needed audio recording to save our storage and it is working well. And it takes less than 1 minute to schedule one meeting and send invites.

The software is very user friendly and helpful in terms of recording.

There are no such cons that I find using the software. For some startup, maybe a little expensive.

Overall a great experience with the Zipteams meeting room.

The operations from this software are focused in bringing a live support that is accessible, reliable and cost effective. There is the digital support through the ticketing process.

Features like quick meeting schedule, sending invite is easy here. Audio recording, less storage required.

US Dollar

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


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