# PerfectBot Software Reviews, Demo & Pricing - 2026 > Review of PerfectBot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/perfectbot-profile --- [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / PerfectBot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # PerfectBot 2026: Benefits, Features & Pricing Wondering if PerfectBot is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview PerfectBot 4.8 [(6)](https://www.softwareadvice.com/live-chat/perfectbot-profile/#reviews) Pricing Starting at $99.00 per month ### About PerfectBot PerfectBot is an AI chatbot for Gorgias that can answer any queries about an online store’s services and products. Based on the GPT engine, the chatbot provides instant and accurate responses to customer questions, 24/7. PerfectBot enables businesses to reduce workload by handling repetitive tickets and letting the customer support team spend more time on high-value tickets. It helps optimize the first response time by providing customers with instant, automated responses, positively impacting the shopping experience. PerfectBot is an add-on, so users can easily plug it into Gorgias. Native integration to Gorgias utilizes the power of generative AI and all other help desk features. Wondering if PerfectBot is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. ## PerfectBot User Interface ## Popular PerfectBot Alternatives Main Product PerfectBot 4.8 [(6)](https://www.softwareadvice.com/live-chat/perfectbot-profile/#reviews) Ratings Breakdown - 4.83Ease of use - 5.0Value for money - 5.0Customer support - 4.50Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(370)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.24Value for money - 3.95Customer support - 4.47Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(80)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.34Value for money - 4.25Customer support - 4.61Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price ## PerfectBot Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Grow $99.00 flat rate, per month No plan information available Expand $199.00 flat rate, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PerfectBot Features - Popular features found in Chatbot AI/Machine Learning Automated Responses Chatbot Code-free Development Customer Support For Sales/Marketing Natural Language Processing Pre-Configured Bot Query Suggestions - More features of PerfectBot AI Copilot Automated Routing Configurable Workflow Customer Experience Management Customer Service Analytics Generative AI Intent Recognition Knowledge Base Management Sentiment Analysis Workflow Automation Workflow Management ## PerfectBot Integrations Gorgias Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review ## PerfectBot User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 17% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 5.0 Customer support 5.0 Functionality 4.5 Have you used PerfectBot and would like to share your experience with others? DG Dan G. Verified reviewer Automotive 2-10 employees Used daily for less than 6 months Reviewed September 2024 PerfectBot is the perfect AI agent for me! 5 I kind of did that in the "pros" section, maybe I should have been more concise up there and saved all the details for this section. TLDR: PerfectBot works amazingly, it will answer chats and emails which is not common (most chatbots only work in chat channels), it's consistent, reliable, easy to train, and the people behind the AI are top notch. It's the best customer service upgrade I've done since installing Gorgias in 2023 and it has taken my company's customer experience to levels we've never even considered to be possible, with 24/7/365 coverage that actually gives our customers really accurate, detailed answers - better than what 90% of my human agents over the years have been able to provide. It's as knowledgeable as me, but available all day every day and it types faster than I can type. Everyone can freak out about AI taking over, I hope it does. I've been answering the same questions for 15 years and worked in retail for about 20 years before that, I'm burned out. Let AI handle this stuff so you can focus on other tasks like growing the company or making it more efficient in other ways. This kind of AI is immensely helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that PerfectBot will work with multiple channels in Gorgias, and using multiple ecommerce platforms. I originally started with PerfectBot because Gorgias rolled out their AI Agent but it is only available if you have a Shopify store. I have been on BigCommerce, it's a much better platform for many reasons, and didn't want to switch to Shopify just to get AI Agent. I found PerfectBot and it's been the most amazing, helpful thing I've ever done for customer service. I've hired dozens of people over the last 15 years, all of the time I put into training them and then they end up leaving eventually. People get sick, they have kids to pick up, etc. PerfectBot is just on, 24/7, no issues, and the information it provides customers is always accurate because it only tells customers information that I have provided to the AI. Bad info can cost a lot of money and hurt our reputation as a business, so this feature alone is worth having AI customer service as the first point of contact. It's smart enough to know how to bow out of certain questions and redirect those tickets to live agents. It has cut down on my time answering repetitive tickets so much, I'm talking hours per day. And I've only been using PerfectBot for a few weeks now. It will get smarter over time. Also the tech support/customer service from PerfectBot has been great. I have worked with \[sensitive content hidden\] more than anyone else but everyone I've talked to has been polite, quick to respond, and helpful. They really know what they're doing. Cons: The only thing I don't like is the PerfectBot widget on the right side panel in Gorgias. I keep deleting the widget, it keeps coming back. It's not useful to me so I'd rather it just not be there. That's literally the only con I can come up with - everything about PerfectBot is awesome, and I'm pretty picky with this stuff. Reasons for choosing PerfectBot AI Agent only works with Shopify stores and I absolutely hate Shopify's backend, it's dumbed down so much that it's almost not useable for me without adding a ton of apps - and then it still doesn't work as well. Their checkout is the best but everything before that sucks. So I didn't want to leave BigCommerce just to get AI Agent. I'm very thankful that PerfectBot works with BigCommerce AND works on email channels as well as chat. It's everything I could hope for. Read More SB Stephany B. Verified reviewer Consumer Electronics 2-10 employees Used daily for less than 6 months Reviewed July 2024 Provide customer support 24/7 and improve customer satisfaction! 4 So far, we love this tool and we are optimistic about all of the new features PerfectBot's team is working on. We have also seen an improvement on our chat tickets in terms of customer satisfaction which is why we decided to implement this tool on our website. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We love the fact that we can update the Bot's knowledge easily and that the PerfectBot's team is always ready and willing to help. They provide great support and have made it a pleasure to work with. Cons: The only aspect that I think PerfectBot needs to improve is the ability to update it's knowledge automatically. For example: If you are selling products on your website and you release a new product launch, you'd have to update the bots knowledge about said product manually. Granted this process is simple. However, it would be ideal if the Bot can learn this information automatically based on the information that is currently published on your website. Read More AD ASTRID D. Verified reviewer Cosmetics 2-10 employees Used daily for less than 6 months Reviewed May 2024 A good start 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The contact with the team, their proactivity, the onboarding during the trial period Cons: Only available in english, waiting for the tool to be multi lingual Read More AK Anna K. Verified reviewer Apparel & Fashion 11-50 employees Used daily for less than 12 months Reviewed March 2024 Great Addition To Our Customer Service Team! 5 The entire team is very pleased with the outcome of the PerfectBot thus far. We were able to reduce the overall first response time to 7 seconds and the resolution time to 4 hours. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We were mainly convinced by the PerfectBot's ability to handle first-time requests and close the majority of chat tickets coming in before they get to our customer service team. Cons: Whilst the customer service is outstanding, the system behind it can still use some development: E.g. easier data entry and a proper dashboard. Read More JB Jennifer B. Verified reviewer Logistics and Supply Chain 2-10 employees Used daily for less than 6 months Reviewed May 2024 Beyond impressive 5 Our staff were overrun with emails and messages. The chatbot took over 50% of the workload off the team. Highly recommend. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Super easy to get going, I was shocked at how good the responses were on chat. The learning development was minimal as well, which made our lives easy and limited time required to get it rolling out. Cons: Nothing, it’s everything you need and more. Read More MP Morgan P. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for free trial Reviewed June 2024 We are so Happy with our PerfectBot! 5 The team was so helpful at explaining each step and with our whole team. They were prompt with communication and patient with teaching our whole team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: How easy it was to use and how it sync-ed up perfectly with gorigas! The team was great to work with and so helpful each step along the way. Cons: Nothing I can think of right now. There as been nothing negative. 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