[SENSITIVE CONTENT HIDDEN] engineering team has helped us get our chatbot up and running on a website. We generate quite a few leads every day and the conversion is very high of these leads.

Admin Dashboard, Knowledge Management, Teaching the ChatBot without getting Resolve.ai team involved.

The product does not have a developer API that integrates with our CRM however resolve.ai team will configure it internally.

Rezolve.ai îs customer centric. Our service processes needed work and the Rezolve.ai team were there for us. Their people seek feedback, wanting to improve the product and make us successful. We have watched new features come out often. The product is delivering its promise.

As a production company, our employees may be working 7 days a week, 24-hours a day, anywhere in the world and our AI Bot self-service is available when our Corporate people are not. From a Corporate resource perspective, Rezolve.ai can answer most questions, freeing up time for our Corporate resources to deliver higher value activities to the business. From a technology perspective, Rezolve.ai is available through our web portal, mobile app, and Microsoft Teams via single-sign-on. We developed a custom brand to promote the service.

The platform is still growing and more features can be added. But, for the features currently available, the solution has great value and is easy to stand up.

This became very ease-of-use to our support team which helps me a lot to reduce the workload of our team and distribute it properly.

This bot really helps me with its own AI enabled answers to solve several IT-related issues.

I was expecting more such kind of exciting features. But, yes, I guess the company is in a growing phase and would love to receive more interesting features in near future.

The bot is very handy in reducing the workload to our support teams - I mentioned it's like a force multiplier and it really is because the call volume and help desk tickets has been greatly reduced allowing our support teams to actually work on more important problems and track trending issues.

This bot has really helped with answering the most basic of questions that flood our help desk and product support queues.

Nothing at the moment, it's a growing product with some scale issues but the development team is always willing to jump in and assist us with fixes and suggestions.

They have been a great company to work, extremely responsive to our request and continue to improve the system.

We are able to teach the system how to answer our employees questions. This in turn provides a much improved experience for our customers. The help desk also allows the IT staff to monitor and manage tickets.

As we have used to product and Resolve AI has made improvements, the product has improved and there are no major weaknesses for the purposes we use it for.

Service has been excellent. The team at Rezolve understand the value in creating a true vendor/client partnership. We felt our suggestions were heard and feedback was encouraged to continuously improve the product.

We are a smaller company and wanted to add a simple ticket tracking system with virtual assistant to enhance our employee experience. It was a nice complement to the suite of Microsoft 365 applications and our first experience building out a knowledge base that was easily accessible by our end users.

We're still building out reporting features so we can manage service levels and metrics, however, Rezolve has been an excellent partner in listening to our feedback.

Rezolve's chatbot driven employee support is very versatile - and understand our IT issues. Employees do not have to see or know about a ticketing system anymore - they just have to chat with the bot. Live chat feature is very helpful as well to get live agents involved in solving complex issues.

Nothing specific comes to my mind but once we complete function wise adoption we will launch a survey that get use feedback

Rezolve.ai has been a great addition to our technology solutions. It has helped our employees get help within seconds without frustration. Their integration with MS Teams is pretty neat.

I can't really find anything, it's been an enjoyable, turnkey experience.

We are a Microsoft Teams shop so having the ability to manage employee requests on Teams totally makes sense. Resolve was simple to install and configure for our needs. It takes care of basic employee queries and requests that earlier were hard to track and keep people updated on. Love the interface.

Would like to see more features eg: employee bulletin board, birthdays.