I like the different options of scenarios.

There should be something to have the conversation start off with the agent using their greeting, as opposed to customer providing issue.

Great

The fact that the participants can speak just like they do with the customers.

There is not an opening that allows the participants to give their greeting

Benefits- independent practice

User friendly- easy to navigate- self-explanatory.

I don't have anything that I don't like.

This helped speed up training since we do not have to do hotseats one on one with each agent. They can all be doing a scenario at the same time.

It gives our agents a chance to do real scenarios within what they have been trained on up to that point.

Anything that we have wanted to add or change teh Vistio team has done very quickly.