Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"It is very easy to use, works well and looks good"
"Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too"
"- Great price (although they have uploaded a little :-) ) - Excelent features - Excelente support"
Cons
"Former app was crashing from time to time - now with a new one all is working great."
"Wrote many times about it, you need to improve it but in the overall the app is quite good"
"Mobile app was outdated, but is now working better. Notifications used not to work in Safari browser. "
Smartsupp Reviews
Filter by:
October 2019
Luca from NARDI E BANTI IMBALLAGGI SRL
Company Size: 2-10 employees
Industry: Furniture
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2019
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
Pros
Low prices, good customer support, video recording on the site.
Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)

Response from Smartsupp
Replied October 2019
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns. The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/ We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations All the best, Michaela
September 2019
Krystian from PAKAL sp. z o.o.
Company Size: 11-50 employees
Industry: Railroad Manufacture
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pros
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Cons
Everything is fine and I have no objections to the program and its work.
Reasons for Choosing Smartsupp
I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.
Reasons for Switching to Smartsupp
There were no such options as in the smartchat

Response from Smartsupp
Replied October 2019
Hello, Krystian, thank you very much for your positive review! Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links. Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/. Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela
December 2020
MATTHEW from Acanto Hotel Playa del Carmen, Trademark
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
December 2020
Important for my business
Pros
All the features are useful for our guest communications
Cons
Nothing bad about this product. Easy to use
October 2020
Maros from DMA Yachting
Company Size: 11-50 employees
Industry: Maritime
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
October 2020
Unreliable
Great when it works Constant uncommunicated changes to how stuff works
Pros
Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.
Cons
Unreliable Rigid and hard to adjust behavior
Reasons for Switching to Smartsupp
Smartsupp offered better functionality that has been removed in Oct 2020
October 2020
Tânia from Atelier da Cortica
Company Size: 2-10 employees
Industry: Textiles
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
October 2020
Contact increment
Pros
The application facilitates contact with the customer and increases quality as it allows you to know at the moment what the customer is seeing
Cons
The app on the mobile phone should notify the entry of a customer on the website
August 2019
German from XT Soluciones
Company Size: 2-10 employees
Industry: Computer Hardware
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2019
My Review
It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.
Pros
Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons. Easy to use web dashboard, with sounds and alerts wich help, even in the free option. Very good in every way.
Cons
Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.
Reasons for Choosing Smartsupp
This one has everything I need, like smartsupp, it is cheaper than smartsupp and has facebook integration... But the chatbox was not satisfying. Big, larger, the clients did not feel comfortable. Even with the free version of Smartsupp, people writes without the auto messages.
Reasons for Switching to Smartsupp
Extremely expensive.
August 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
4.0
August 2019
Well done live chat
The live chat helps customers to buy services on our websites. It has all features that we need.
Pros
Easy to use, nice design, enough features and no downtimes.
Cons
Just the visitors referrer links could be more informative.
Reasons for Choosing Smartsupp
Price, features, customizations, responsive layout
Reasons for Switching to Smartsupp
No responsive layout for mobile devices
August 2019
Tomasz from NATIBABY
Company Size: 2-10 employees
Industry: Textiles
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
3.0
August 2019
Good for small companies
Pros
Extension to our shop available. Free trial. Good support.
Cons
Multilanguages setup available only via API.
Reasons for Choosing Smartsupp
I resigned from LiveChat when turned out there is only credit card payment option available. I do not like Facebook applications.
March 2020
Rodrick from ADL Call Center
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Change the world with Live Chat!
Love it daily from the recording features to the best way to talk to customers that visit websites!
Pros
Easy to install and features work perfect for what I need it for!
Cons
I don't have anything bad or least I like cause after doing research this chat was the best fit for my company!
Reasons for Choosing Smartsupp
Fits the best for my company needs and features to use!
August 2020
Mansour from The Creative Nerds
Company Size: 1 employee
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Functionality
5.0
August 2020
Cost effective?
Pros
the setup is quite easy and the dashboard is intuitive.
Cons
120 dollars a year is still quite a cost
Reasons for Switching to Smartsupp
I am using now prestashop. I used to develop on Joomla
December 2019
Francisco from inter tours
Company Size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
December 2019
Need to improve when clients are online
Pros
Easy to use, I love the app, multy language
Cons
We have lost conversations beacuse the sistem does not inform well what a cliente is there. I have to activate the app on my phone and then I am informed when a client is there. There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes. The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.
Reasons for Choosing Smartsupp
samrt was in spanish
Reasons for Switching to Smartsupp
it was in spanish, chatra is in english

Response from Smartsupp
Replied January 2020
Hi, Francisco, thank you for your review, we really appreciate it. There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at support@smartsupp.com Your Smartsupp team
August 2019
Andrej from Beautychannel
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Decent tool for online chatting
Pros
Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.
Cons
I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)
Reasons for Switching to Smartsupp
Simple, clean and intuitive dashboard and web page widget of Smartsupp

Response from Smartsupp
Replied October 2019
Hello, Andrej, thank you very much for your positive review! Yes, we are working on facebook messenger being integrated into the chatting tool, stay tuned for that. Your suggestion for different widget icons is interesting and definitely one we will consider. All the best, Michaela
January 2021
Beauty from Poshimart
Company Size: 1 employee
Industry: Apparel & Fashion
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2021
Glad I found Smartsupp. I love it
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.
Pros
Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.
Cons
I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.
Reasons for Choosing Smartsupp
All of a sudden Markeaze became unavailable. Secondly, the features of Smartsupp are way more and I would be sticking with Smartsupp for a long time.
Reasons for Switching to Smartsupp
To enjoy the benefits of Tidio one had to upgrade to the paid plan. This is not always easy for new merchants trying to minimize costs.
August 2019
thomas from Ciciyan Electornic
Company Size: 1 employee
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
5.0
Functionality
3.0
August 2019
unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline messa
...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.
Pros
the whole software is nice.... miss chat and offline messages of customers are nice too, but...
Cons
i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...
August 2019
Marcel from LiSEMA® Dichtungstechnik
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
August 2019
Decent Chattool
Its fast, good looking and very helpful. Our customers really like it.
Pros
its functional and the design can easily changed.
Cons
That you cant send files over the Chat.
Reasons for Choosing Smartsupp
Because of the price. We needed a Chattool which is easy to implement, easy to change the design, and isnt that cheat like the most. We wont pay 30-40 € per month for a chattool. Smartsupp could give us all we looked for.

Response from Smartsupp
Replied August 2019
Hello Marcel, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Patrik
August 2019
Andrea from Gattinoni Travel Network Srl
Company Size: 201-500 employees
Industry: Leisure, Travel & Tourism
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
4.0
August 2019
Easy and effective
Pros
- 5 minutes setup - Simple Interface - Right pricing - Recording is cool to understand customers issues on purchase pipeline
Cons
- Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.
May 2018
abigail from gisa software
Company Size: 2-10 employees
Industry: Program Development
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2018
an excellent chat for your page
get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos
Pros
the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses
Cons
sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Response from Smartsupp
Replied October 2018
Thank you for your review! We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly. If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.
August 2019
Maurice from Meander
Company Size: 11-50 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Works very good and never had any problems with it
As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.
Pros
very easy to work with reasonable pricing
Cons
there were no cons what so ever, i have to fill this form....
Reasons for Switching to Smartsupp
-Pricing -based in Europe
February 2020
JEROME from EXTREME TENNIS
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
4.0
February 2020
Bien
Pros
Simple à utiliser. Les informations sur les clients sont pratiques lors du chat.
Cons
J'aimerais pouvoir visualiser ce qu'écrit en live le client (disponible chez des solutions concurrentes).
Reasons for Choosing Smartsupp
Pour enregistrement vidéo
Reasons for Switching to Smartsupp
Pour enregistrement vidéo

Response from Smartsupp
Replied February 2020
Hello, Jerome! Thank you for your review! The visualization feature you mentioned is something we are likely to implement in the future. Please, write on support@smartsupp.com and we will add you to the list of customers who asked for it. Then, after we start working on it, we will let you know. All the best, Michaela from Smartsupp
August 2019
Petr from Viamor
Company Size: 2-10 employees
Industry: Business Supplies and Equipment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
good experience
Pros
This program is very simple to navigate.
Cons
Chat is online after signing out. This can create a negative impression for customers
Reasons for Choosing Smartsupp
Because is cheaper
Reasons for Switching to Smartsupp
Is it more expensive

Response from Smartsupp
Replied August 2019
Hey Petr, thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period. If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time. www.smartsupp.com/help/office-hours/ Best, Patrik
August 2019
keith from UsaveComputers
Company Size: 1 employee
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
August 2019
For a free software it mends patches in your website to intergrate to live support.
The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour. The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. *(selfish society in America) So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only. and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back. SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it. so good app. :)
Pros
I like the ease of inserting the script and then the ability to log in and go live.
Cons
The phone app version does not seem to work on a few devices.. just blank screen not sure why.
Reasons for Choosing Smartsupp
most likely keep it

Response from Smartsupp
Replied August 2019
Hello Keith, thanks for your review. Have you tried our new mobile app released in June? To speed up your conversations I recommend you to set up Shortcuts in your dashboard. www.smartsupp.com/help/shortcuts/ Have a nice day! Patrik
March 2019
Sebastian from Tec Dive Gear
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
March 2019
You can’t afford not to have it !
Very glad to have it installed on my websites I think it’s a must have tool for every on line business.
Pros
I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.
Cons
It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Response from Smartsupp
Replied April 2019
Hello, Sebastien, many thanks for your feedback! We are really pleased we can help you with all of your businesses. Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign. Best regards,
August 2019
Simon from Walomo
Company Size: 11-50 employees
Industry: Textiles
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
August 2019
Super useful tool
Pros
Since you put the new interface, it is really easier to communicate. Super easy to set up on Magento.
Cons
Wish we had a library of answers of questions already asked. Wish I could still put as many agents as possible. Seems difficult to configure the Welcome message depending on the countries
August 2019
Jorge from Onparle.net
Company Size: 11-50 employees
Industry: E-Learning
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Excellent tool, not only is it a chat
I automate the messages according to variables to solve frequent questions to customers, when I answer the chats in real time it allows me to answer easily thanks to the shortcuts and I can check the information architecture, usability and accessibility of my website thanks to the recordings .
Pros
Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients
Cons
Nothing, I love the tool, I think it can expand but its functionality is very good
Reasons for Choosing Smartsupp
I would only replace smartsupp in the event that another Hubspot or ActiveCampaign platform has an integrated chat with the same features
January 2020
Tyne from Old Postcards
Company Size: 1 employee
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2020
Excellent program
Excellent service from support live chat
Pros
Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too
Cons
Sometimes a little inaccurate in terms of numbers of visitors but this is probably due to fast changing conditions
Reasons for Choosing Smartsupp
It seemed the most reliable

Response from Smartsupp
Replied February 2020
Hi, Tyne! Thank you very much for the review, we appreciate it! The number of visitors might differ, if you're comaring Smartsupp to Google analytics. You don't have to worry about this, the difference is not caused by some bug or issue, it's there simply because Smartsupp and Google analytics are different tools, and as such are using different metrics to measure the number of active visitors on your website. You can read more about this on our website https://www.smartsupp.com/help/whats-the-difference-between-smartsupp-and-google-analytics/ All the best, Michaela from Smartsupp
January 2019
Renee from Gold's Gym
Company Size: 5,001-10,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
My Favorite Live Chat Feature!
We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.
Pros
Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.
Cons
Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Response from Smartsupp
Replied January 2019
thank you for your review Renee! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team
August 2019
Krzysztof from New Software Sp. z o.o.
Company Size: 2-10 employees
Industry: Online Media
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
VEBO
Perferct for me. For me is missing sending file via livechat like invoice for client etc.
Pros
Language is polish. Easy to setup. Easy to work. Price still better that other software.
Cons
Price increase each year i know everything cost each ear more more
Reasons for Choosing Smartsupp
Zendesk but price is crazy....

Response from Smartsupp
Replied August 2019
Hello Krzysztof, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Ad price - we slightly changed our pricing this year for the first time in our 6 years history. :-) Have a nice day! Patrik
December 2019
Mipagyendou from CIELTEL GROUP
Company Size: 2-10 employees
Industry: Individual & Family Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
December 2019
Mon avis
Super, mes services sont un peu complexe. grace à smartsupp, j'arrive à fournir plus d'information à nos clients qui n'ont pas le temps de parcourir tout notre site
Pros
Simple d'utilisation, règles d'automatisation très utiles et les enregistrement vidéos
Cons
Absence de système comme par exemple un jeu simple pour les utilisateurs afin de les faire patienter en attendant qu'un téléopérateur ne prenne en charge sa demande

Response from Smartsupp
Replied January 2020
Hello, Mipagyendou, thank you very much for your review! We are glad to hear that Smartsupp is helping your business. Interesting point! We will forward your idea with the game to our development department. Michaela from Smartsupp
August 2019
Erik from Van Gogh Studio
Company Size: 2-10 employees
Industry: Arts and Crafts
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
August 2019
Thank you
Just very happy. Definitely recommended if you want to increase sales and customer service.
Pros
Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.
Cons
I forget to turn off the sound at night sometimes :)

Response from Smartsupp
Replied August 2019
Hey Erik, thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period. If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time. www.smartsupp.com/help/office-hours/ Best, Patrik
August 2019
Marta from Optimus Ferreteria
Company Size: 51-200 employees
Industry: Logistics and Supply Chain
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
August 2019
It's Good
We can help customers finalize their purchase when they have doubts. Or give them information about some products.
Pros
I like the shortcuts, because is very fast to speak with a buyer. I like that it shows pages that they are visiting. The possibility of personalizing automatic messages as well as programming customer service hours.
Cons
The possibility of consulting the most consulted questions, filtering by word. The possiblity of add an image or documents in the conversation.

Response from Smartsupp
Replied August 2019
Hello Marta, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a great day! Patrik
August 2019
Monika from ProBeauty
Company Size: 2-10 employees
Industry: Individual & Family Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Simple and quick way to contact visitors
Website visitors can have answers right away, they feel somebody is there for them, it is important. We do reservations to our studio by chat and consult what kind of service they will need from us.
Pros
It is very easy to use, not much complicated, not to disturbing for website visitor
Cons
Website visitors can´t send their photos.

Response from Smartsupp
Replied August 2019
Hello Monika, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Patrik
August 2019
Valentina from YouFirst Company
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
August 2019
Great customer experience tool
Fast and realiable customer communications tool with very handy capture of customer behavior on our website.
Pros
Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.
Cons
Mobile app was outdated, but is now working better. Notifications used not to work in Safari browser.
Reasons for Choosing Smartsupp
Best quality-price, advanced features (automated messages and customer behavior recording e.g.) not present in most other chat tools.
November 2019
fred from team ericksen
Company Size: 2-10 employees
Industry: Performing Arts
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
utile et facile d'utilisation
Un fort développement de mon activité, des clients satisfaits d'avoir une réponse immédiate
Pros
Le chat en ligne m'a permis de développer mon activité de manière forte. Après 6 mois d'utilisation en "gratuit" pour me faire un avis, j'ai basculé sur la version payante offrant beaucoup plus de possibilité.
Cons
Difficile à trouver, pour le moment le logiciel correspond parfaitement à mes attentes

Response from Smartsupp
Replied November 2019
Hey, Fred, thanks a lot for your review! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team
August 2019
Fernando from UGO decoracion
Company Size: 2-10 employees
Industry: Furniture
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
Excelent chat app
Excellent chat application, I have been using it for several years and every time they add better functionalities. Great customer service
Pros
- Great price (although they have uploaded a little :-) ) - Excelent features - Excelente support
Cons
- Initially the mobile applications were not good (now on ios are excelents) - Now it´s not possible send files (will be possible on next update chat box) - I have problems with some recordings - Could be great can mark a visitor on dashboard to see the recording later
Reasons for Switching to Smartsupp
Price Functions
September 2019
Peter from YACHTSHOP.SK, Limoservices Group s.r.o.
Company Size: 2-10 employees
Industry: Maritime
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
satisfied, fulfilled expectations
good benefit, many extra orders
Pros
set automatic chat program start on and off (time)
Cons
need to have 2 tabs open in your browser
Reasons for Choosing Smartsupp
-
Reasons for Switching to Smartsupp
better technical solution

Response from Smartsupp
Replied October 2019
Hello, Peter, thank you for your review! We are glad we are fulfilling your expectations. If you are working from two different tabs, because you use Smartsupp on two different websites and it is bothering you, you can put both websites under one account and work from one dashboard. Our support team will be happy to show you how to do it, just write us at support@smartsupp.com All the best, Michaela
August 2019
Kristi from Timesmith OÜ
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
3.0
August 2019
Good product
Usually we let customers know if something is available or help to find the right product.
Pros
It is very easy to use, works well and looks good
Cons
I have this app in my mobile as well. The biggest problem is that I don't receive any notices when customer sends me a message in the mobil. Maybe I have not adjusted it right.
Reasons for Choosing Smartsupp
At that time, it was one of the few programs with mobile app.

Response from Smartsupp
Replied August 2019
Hello Kristi, have you tried our latest update of the mobile app released in June? Regards, Patrik
November 2019
Aurélien from SparnaWeb
Company Size: 1 employee
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
November 2019
Pratique et simple d'utilisation
Rester en contact avec sa clientèle devient très facile avec SmartSupp. Sans grande connaissances en webmastering, tout est simple à installer et utiliser
Pros
Très simple à paramétrer et mettre en place sur un site e-commerce (Prestashop). Pratique et efficace, la prise de contact avec les clients est facile et de bonne qualité.
Cons
Petit temps de retard sur les connexions des clients, la liste des connectés connait parfois un petit décalage au niveau du timing.
Reasons for Switching to Smartsupp
Peu simple d'utilisation et très limité.
August 2019
valerio from Wisp Store Srls
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Smartsupp live chat Review
Pros
smartsupp is the best chat for the professional support of a site
Cons
when there is a chat lost and I do not receive the user's email address to contact him again

Response from Smartsupp
Replied August 2019
Hi Valerio, appreciate your review! You will be able to contact your visitors even after they leave your site. This new feature will be released in our new - seamless messaging - version. You can read more about it here. https://www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/ Best, Patrik
September 2019
Hynek from ZAPPER CENTRUM ÄŒR s.r.o.
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
Praise for your customer support service and especially the teammate [SENSITIVE CONTENT HIDDEN]
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better. I hope she will be awarded for this
Pros
I love how simple your engine is for the customers and also for me as an user of it.
Cons
I have not found any weak parts at this moment. If I was not able to find something I have received the perfect help from your customer support.

Response from Smartsupp
Replied October 2019
Thank you very much for your review! The fact that you are so satisfied with us makes us even more motivated. We take pride in our customer support and appreciate every member of the team. We forwarded your praise to Anna and it made her very happy.
August 2019
Andrea from Natour
Company Size: 11-50 employees
Industry: Airlines/Aviation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Satisfaction
Pros
user friendly, quick support, upgrading fluently
Cons
no exports to xls/csv to collect chating client e-mails

Response from Smartsupp
Replied August 2019
Hi Andrea, thanks for your positive review. You will be able to export conversations to CSV in our new - seamless messaging - version. The estimated release time is in October/November. You can read more about the new Smartsupp version in our latest blog post. www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/ Take care, Patrik
March 2019
Sophia from DataTrans
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Highly recommend SmartSupp
Pros
Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.
Cons
No cons at all, SmartSupp is awesome and offers great features.

Response from Smartsupp
Replied March 2019
Thank you, Sophia!
August 2019
Marco from Bikermarket di Zavatta Marco
Company Size: 1 employee
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
An important help for e-commerce
Pros
It has friendly functionality, no bugs, the technical support replies in less than 5 hours.
Cons
there is no possibility to upload image and/or document files during the chat session

Response from Smartsupp
Replied October 2019
Hey, Marco, thanks a lot for your review. The file-sharing option will be ready in the new chat widget, which should be out this October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela
November 2019
Eric from Chez XYZ association artistique
Company Size: 2-10 employees
Industry: Arts and Crafts
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2019
Simple, clair, efficace et sans agressivité
Une présence pour notre service clientèle, et la rapidité de nos réponses aux visiteurs, même lorsque nous ne sommes pas en ligne, ceci grâce aux mails reçus immédiatement lorsqu'un visiteur pose une question
Pros
La facilité d'utilisation, la clarté des indications sur les actions que les visiteurs font sur notre site web, et le retour par mail lorsque nous ne sommes pas en ligne, retour rapide et précis.
Cons
aucun point faible notoire, peut-être augmenter les possibilités de design du widget d'intégration, mais ce serait un luxe presque superflu, vu ce qui est déjà proposé
August 2019
Juraj from Juraj Durco Had Trade
Company Size: 1 employee
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Reccomend
It is helper for grow my sales.
Pros
My sales grow up with this software. To assist to my clients in web with chat is great.
Cons
None. Maybe when my client send me message before he recieved my automatic message. Software should not send that automatic message to him anymore.

Response from Smartsupp
Replied August 2019
Hello Juraj, thanks for your review. You need to edit a condition in your auto-message "visitor is/was served". Best regards, Patrik
August 2019
Marco from Eredi di Jovon Bruno snc
Company Size: 2-10 employees
Industry: Luxury Goods & Jewelry
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Functionality
4.0
August 2019
good for business
very good for everyday business
Pros
it's simple but sometimes I would need more feature
Cons
it could have same more feature like possibility of attaching files

Response from Smartsupp
Replied October 2019
Hello, Marco, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is this October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Michaela
March 2019
Michael from EasyCount.io
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
The Best Live Chat System!
We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times. The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time. We'll be using SmartSupp for the foreseeable future!
Pros
Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation
Cons
Nothing - everything seems to tick the right boxes.

Response from Smartsupp
Replied March 2019
Hello Michael, thank you for being our valued customer.
April 2017
Wendy K from Healendometriosisnaturally.com
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Love SmartSupp - Best on the Market!
I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)
Pros
Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc
Cons
Would prefer payment methods to be automatic

Response from Smartsupp
Replied October 2018
Thank you for your review! I can now happily say we support automatic renewal when you pay by credit card or Paypal.
August 2019
Petr from Fedia s.r.o.
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Smartsupp live chat
Pros
Software is fast, easy to use, well-arranged and reliable.
Cons
We would appreciate the option of sending fast picture previews with the customer.

Response from Smartsupp
Replied August 2019
Hey Petr, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Patrik
August 2019
Dave from Schmicko
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Great Live Chat Widget
Pros
I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go.
Cons
The live chat icon design looks a little outdated for my liking. Wouldn't mind a redesign of the look. Currently it tells you the source of where the customer came from eg. direct visit or google.com and etc, if it could go one step further to say whether through a sponsored ad or organic google search, that'd be amazing.

Response from Smartsupp
Replied August 2019
Hey Dave, thanks a lot for your review. We are currently working hard on our fresh new - redesigned - chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Patrik
March 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
March 2019
Great for Small Businesses
Smartsupp allows visitors to ask questions easily and I receive notification immediately, which increase client/business engagement.
Pros
The best feature of Smartsupp is the ease of use and placing it on my webpage.
Cons
I wish Smartsupp had more features, such as allowing to place logo.

Response from Smartsupp
Replied March 2019
Thank you for your review! You can add your own logo to the chat box in the Standard package. Have a nice day.
Displaying 1 - 50 of 238 reviews