--- title: "Smartsupp Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smartsupp. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smartsupp is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [Smartsupp](https://www.softwareadvice.com/live-chat/smartsupp-profile/) / Smartsupp Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/smartsupp-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/smartsupp-profile/alternatives/) # Smartsupp User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 343 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 245 reviews (71%) - 4 stars: 80 reviews (23%) - 3 stars: 13 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. - It is way too rapid and easy to communicate with customers via live chat with Smartsupp. - Free version foreverFast web deploymentNice graphic processingChatbot, offline messages and more optionsEasy to use even for ordinary peopleDifferent color chat options ### Most mentioned cons - The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. - Perhaps the activation of the SumUp payment card did not take place the first time and the activation SMS did not arrive. - Sometimes it is not easy to interpret the metrics of the clients on your website, I would like you to be more specific in those details. ## Smartsupp customer reviews Showing reviews 1-25 of 343 (page 1). ### Excellent product - Overall rating: 5/5 - Reviewer: Boinay T. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone #### Cons Not always easy to program the chat bot.The price is high to have more than one chat bot --- ### ICC review - Overall rating: 4/5 - Reviewer: Anthony M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I’ve been able to secure more business using this tool. The value is definitely there #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time #### Cons Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here. #### Reasons for choosing Smartsupp Jivo chat worked well but the functionality almost completely disappeared at the end of the free trial period. I was forced to have to purchase the software to continue. --- ### Unreliable - Overall rating: 3/5 - Reviewer: Maros P. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Great when it works Constant uncommunicated changes to how stuff works #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere. #### Cons Unreliable Rigid and hard to adjust behavior #### Reasons for switching to Smartsupp Smartsupp offered better functionality that has been removed in Oct 2020 --- ### Has potential - Overall rating: 4/5 - Reviewer: luis g. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered It seems easy for the users to use, with some more features would bee greath. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Been able to email if user abandones the chat session helps to give a better service. #### Cons It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities. #### Reasons for choosing Smartsupp I had no time to test a new one. #### Reasons for switching to Smartsupp It is hard to follow up missed chats or customers after they leave chat. Mos of the emails sended with tawk to go to spam. --- ### Decent Chattool - Overall rating: 5/5 - Reviewer: Marcel K. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Its fast, good looking and very helpful. Our customers really like it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros its functional and the design can easily changed. #### Cons That you cant send files over the Chat. #### Reasons for choosing Smartsupp Because of the price. We needed a Chattool which is easy to implement, easy to change the design, and isnt that cheat like the most. We wont pay 30-40 € per month for a chattool. Smartsupp could give us all we looked for. #### Vendor response Hello Marcel, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Patrik Replied August 2019 --- ### Valuable Plugin for Small Businesses - Overall rating: 5/5 - Reviewer: Marcy v. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros This plugin and software works wonderfully for our ecommerce shops. It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service. Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board. #### Cons Limited in abilities in comparison to competitors software, such as no social integrations. Mobile app was not notifying of conversations, despite notifications being on. #### Reasons for switching to Smartsupp Competitive pricing for similarly used features. We lost quite a few features, but most were not high priority features. --- ### Excellent tool, not only is it a chat - Overall rating: 5/5 - Reviewer: Jorge L. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered I automate the messages according to variables to solve frequent questions to customers, when I answer the chats in real time it allows me to answer easily thanks to the shortcuts and I can check the information architecture, usability and accessibility of my website thanks to the recordings . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients #### Cons Nothing, I love the tool, I think it can expand but its functionality is very good #### Reasons for choosing Smartsupp I would only replace smartsupp in the event that another Hubspot or ActiveCampaign platform has an integrated chat with the same features --- ### Best product - Overall rating: 5/5 - Reviewer: Vieru I. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm pleased. I like. I use it lightly. It does its job.We want ChatGPT to be the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A chat that does the job it was created for. I have a small to medium business that uses the software very well #### Cons It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like. --- ### GREAT WEB CHAT - Overall rating: 5/5 - Reviewer: Luca N. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We have been with them for 2 years and the service satisfies us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Low prices, good customer support, video recording on the site. #### Cons Missing the possibility to send attachments or more integration with the cms (example prestashop) #### Vendor response Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns. The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/ We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations All the best, Michaela Replied October 2019 --- ### manager of several communication channels - Overall rating: 5/5 - Reviewer: Mahamat seid D. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered it makes my online shop a little more efficient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers #### Cons I would like to reach more visitors than usual but I can't and more high packages #### Reasons for choosing Smartsupp I chose it for its ease of exchange --- ### Perfect solution for small to large businesses - Overall rating: 4/5 - Reviewer: Eric L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Happy with the product. Has worked well, no issues, and will continue to use. Perhaps start looking at more than just the basic features to get more out of the product than we do currently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I like the automated messaging and the live chat. The live chat was the initial reason why we wanted to implement this system. It has been very helpful when used. Not many people on the website use the feature, but when they do it's always been great to have. #### Cons It was more complicated to implement on the site, but not sure that wouldn't be the case with any other similar system. Requires a little more web-savy techincal knowledge than we have in-house. #### Reasons for choosing Smartsupp Was good pricing, compatible with our website platform, and appeared to have all the features we were looking for. --- ### Great Instant Messaging Tool for Customer Suport - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our relationship with our users has been iproved with the implementation of Smartsupp on our website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's an incredible tool for handling customer support. The interface is simple and clean and the learning curve is incredibly friendly. #### Cons On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null. --- ### Easy, fast, reliable - Overall rating: 5/5 - Reviewer: Tsvetanka N. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff. #### Cons I haven't encountered any cons yet or had any difficulties. --- ### Great Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really really really like the Live Chat. #### Cons I dont really really like the Limited Chatbot. --- ### The best Customer support bot - Overall rating: 5/5 - Reviewer: Tardzenyuy D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using smartsupp in my academic website where i sell articles. It helps in customer retention #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Previously, i was using a different chatbot from another company. When i started using smartsupp free package, i realised that their services were so good. That is why i had to upgrade to the standard package. I will recommend other persons to use Smartsupp on their website. However, i could subscribe for 1years if their monthly cost is reduced to 10$ #### Cons Their pricing is too high as compared to other companies #### Reasons for choosing Smartsupp Because i wanted to try them and see whether they were good #### Reasons for switching to Smartsupp A friend ask me to try smartupp --- ### Smartsupp is great - Overall rating: 5/5 - Reviewer: Esteban P. - Verified reviewer: Yes - Industry: Computer Games - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have a nice experience with smartsupp, i even reported a bug on app and i never think that the support would answer to me and solve the issue, but it did. About app is so easy to use, and I can bring support to my clients at any time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use, nice interface, nice support #### Cons I think that all is good by now, all works fine, maybe you can create a dark mode for the smartsupp --- ### Nice cooperation - Overall rating: 4/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very nice cooperation #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We appreciate the ease of addition and the overall usability of the system. #### Cons We would appreciate better artificial intelligence in automated communications. --- ### easy to use and practical - Overall rating: 5/5 - Reviewer: Paula A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general I am quite happy quality/price #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I find the questions/answers shortcuts a perfect way to simplify communication with my clients #### Cons Customer metrics could be more accurate. Sometimes it is not easy to interpret the metrics of the clients on your website, I would like you to be more specific in those details. --- ### Great for Small Businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smartsupp allows visitors to ask questions easily and I receive notification immediately, which increase client/business engagement. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The best feature of Smartsupp is the ease of use and placing it on my webpage. #### Cons I wish Smartsupp had more features, such as allowing to place logo. #### Vendor response Thank you for your review! You can add your own logo to the chat box in the Standard package. Have a nice day. Replied March 2019 --- ### Good product - Overall rating: 5/5 - Reviewer: Tatiana G. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Simple for use, complete and good assistance #### Cons Tracking of the page of navigation of customer --- ### Smartsupp in health & beauty - Overall rating: 4/5 - Reviewer: Vojta V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience overall, decent value for the money #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy of installation, mobile access, chatbot #### Cons Statistics and lack of automations connected to orders coming from an e-shop --- ### For a free software it mends patches in your website to intergrate to live support. - Overall rating: 5/5 - Reviewer: keith c. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour. The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. *(selfish society in America) So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only. and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back. SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it. so good app. :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the ease of inserting the script and then the ability to log in and go live. #### Cons The phone app version does not seem to work on a few devices.. just blank screen not sure why. #### Reasons for choosing Smartsupp most likely keep it #### Vendor response Hello Keith, thanks for your review. Have you tried our new mobile app released in June? To speed up your conversations I recommend you to set up Shortcuts in your dashboard. www.smartsupp.com/help/shortcuts/ Have a nice day! Patrik Replied August 2019 --- ### You can’t afford not to have it ! - Overall rating: 5/5 - Reviewer: Sebastian J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very glad to have it installed on my websites I think it’s a must have tool for every on line business. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more. #### Cons It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen. #### Vendor response Hello, Sebastien, many thanks for your feedback! We are really pleased we can help you with all of your businesses. Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign. Best regards, Replied April 2019 --- ### VEBO - Overall rating: 5/5 - Reviewer: Krzysztof K. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Perferct for me. For me is missing sending file via livechat like invoice for client etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Language is polish. Easy to setup. Easy to work. Price still better that other software. #### Cons Price increase each year i know everything cost each ear more more #### Reasons for choosing Smartsupp Zendesk but price is crazy.... #### Vendor response Hello Krzysztof, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Ad price - we slightly changed our pricing this year for the first time in our 6 years history. :-) Have a nice day! Patrik Replied August 2019 --- ### It's Good - Overall rating: 4/5 - Reviewer: Marta R. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We can help customers finalize their purchase when they have doubts. Or give them information about some products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the shortcuts, because is very fast to speak with a buyer. I like that it shows pages that they are visiting. The possibility of personalizing automatic messages as well as programming customer service hours. #### Cons The possibility of consulting the most consulted questions, filtering by word. The possiblity of add an image or documents in the conversation. #### Vendor response Hello Marta, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a great day! Patrik Replied August 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/?page=2) --- Smartsupp Reviews, Pros and Cons - 2026 Software Advice