We have been with them for 2 years and the service satisfies us.

Low prices, good customer support, video recording on the site.

Missing the possibility to send attachments or more integration with the cms (example prestashop)

We are solving communication issues

I like that you can close a sale on the go mobile

When i started it was 15 dollars now it is almost double making it very unafforable for most south africans.

It seems easy for the users to use, with some more features would bee greath.

Been able to email if user abandones the chat session helps to give a better service.

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.

Its fast, good looking and very helpful. Our customers really like it.

its functional and the design can easily changed.

That you cant send files over the Chat.

This plugin and software works wonderfully for our ecommerce shops. It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service. Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Limited in abilities in comparison to competitors software, such as no social integrations. Mobile app was not notifying of conversations, despite notifications being on.

I automate the messages according to variables to solve frequent questions to customers, when I answer the chats in real time it allows me to answer easily thanks to the shortcuts and I can check the information architecture, usability and accessibility of my website thanks to the recordings .

Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients

Nothing, I love the tool, I think it can expand but its functionality is very good

Love it daily from the recording features to the best way to talk to customers that visit websites!

Easy to install and features work perfect for what I need it for!

I don't have anything bad or least I like cause after doing research this chat was the best fit for my company!

Friendly platform, easy to use, simple function and feature. Nice website. nice interaction.

Nothing till now. let me explore more and feedback later

the setup is quite easy and the dashboard is intuitive.

120 dollars a year is still quite a cost

Extension to our shop available. Free trial. Good support.

Multilanguages setup available only via API.

The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone

Not always easy to program the chat bot.The price is high to have more than one chat bot

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.

very easy to work with reasonable pricing

there were no cons what so ever, i have to fill this form....

The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour. The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. *(selfish society in America) So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only. and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back. SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it. so good app. :)

I like the ease of inserting the script and then the ability to log in and go live.

The phone app version does not seem to work on a few devices.. just blank screen not sure why.

Since you put the new interface, it is really easier to communicate. Super easy to set up on Magento.

Wish we had a library of answers of questions already asked. Wish I could still put as many agents as possible. Seems difficult to configure the Welcome message depending on the countries

It has friendly functionality, no bugs, the technical support replies in less than 5 hours.

there is no possibility to upload image and/or document files during the chat session