Smartsupp
Smartsupp
About Smartsupp
Awards and Recognition
Smartsupp Pricing
22.50 / Month for our Standard Package $7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)
Starting price:
$22.50 per month
Free trial:
Available
Free version:
Available

Other Top Recommended Live Chat Software
Showing 1 - 5 of 250 reviews
Renee
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Health, Wellness and Fitness
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2019
My Favorite Live Chat Feature!
We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.
Pros
Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.
Cons
Honestly, not a thing. It's one of those solutions that just blows away your expectations.
Response from Smartsupp
thank you for your review Renee! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team
Replied January 2019
luis
Company size: 2-10 employees
Industry: Architecture & Planning
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
January 2021
Has potential
It seems easy for the users to use, with some more features would bee greath.
Pros
Been able to email if user abandones the chat session helps to give a better service.
Cons
It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.
Reasons for choosing Smartsupp
I had no time to test a new one.
Reasons for switching to Smartsupp
It is hard to follow up missed chats or customers after they leave chat. Mos of the emails sended with tawk to go to spam.
Gianni
Company size: 2-10 employees
Industry: Cosmetics
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
October 2019
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Pros
simplicity, price, application on smartphone
Cons
customers leave quickly. if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Reasons for choosing Smartsupp
Price and simplicity
Response from Smartsupp
Thank you very much for your review! You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ). Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there. If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)
Replied October 2019
Mahamat seid
Verified reviewer
Company size: 2-10 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
November 2022
manager of several communication channels
it makes my online shop a little more efficient
Pros
is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers
Cons
I would like to reach more visitors than usual but I can't and more high packages
Reasons for choosing Smartsupp
I chose it for its ease of exchange
Anthony
Company size: 2-10 employees
Industry: Management Consulting
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
March 2021
ICC review
I’ve been able to secure more business using this tool. The value is definitely there
Pros
This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time
Cons
Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.
Reasons for choosing Smartsupp
Jivo chat worked well but the functionality almost completely disappeared at the end of the free trial period. I was forced to have to purchase the software to continue.