Smartsupp

RATING:

4.66

(266)

About Smartsupp

Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers. WHY CHOOSE SMARTSUPP? • Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop. • Access real-time visitor lists e...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Smartsupp Pricing

22.50 / Month for our Standard Package $7.50 per each extra agent (monthly plan) / $5.00 per each extra agent (yearly plan)

Starting price: 

$22.50 per month

Free trial: 

Available

Free version: 

Available

Smartsupp dashboard with conversation list and detail
Slide 1 of 5

Smartsupp Reviews

Overall Rating

4.66

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 250 reviews

User Profile

Renee

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2019

My Favorite Live Chat Feature!

We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.

Pros

Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.

Cons

Honestly, not a thing. It's one of those solutions that just blows away your expectations.

Response from Smartsupp

thank you for your review Renee! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team

Replied January 2019

luis

Company size: 2-10 employees

Industry: Architecture & Planning

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

January 2021

Has potential

It seems easy for the users to use, with some more features would bee greath.

Pros

Been able to email if user abandones the chat session helps to give a better service.

Cons

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.

Reasons for choosing Smartsupp

I had no time to test a new one.

Reasons for switching to Smartsupp

It is hard to follow up missed chats or customers after they leave chat. Mos of the emails sended with tawk to go to spam.

Gianni

Company size: 2-10 employees

Industry: Cosmetics

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

October 2019

the customer does not know if I am responding

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation

Pros

simplicity, price, application on smartphone

Cons

customers leave quickly. if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

Reasons for choosing Smartsupp

Price and simplicity

Response from Smartsupp

Thank you very much for your review! You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ). Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there. If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)

Replied October 2019

Mahamat seid

Verified reviewer

Company size: 2-10 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2022

manager of several communication channels

it makes my online shop a little more efficient

Pros

is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

Cons

I would like to reach more visitors than usual but I can't and more high packages

Reasons for choosing Smartsupp

I chose it for its ease of exchange

Anthony

Company size: 2-10 employees

Industry: Management Consulting

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

March 2021

ICC review

I’ve been able to secure more business using this tool. The value is definitely there

Pros

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Cons

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

Reasons for choosing Smartsupp

Jivo chat worked well but the functionality almost completely disappeared at the end of the free trial period. I was forced to have to purchase the software to continue.

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