Smartsupp statistics screenshot
Supported Operating System(s):
Web browser (OS agnostic)About Smartsupp
Smartsupp is a live chat solution that helps businesses to engage website visitors with real-time communication. Key features include agent dashboard, customization capabilities, video recording of visitors' screens and more.
Smartsupp provides users functionality which allows them to integrate the solution with their websites. It also supports integration with various party applications that includes WordPress, PrestaShop, Magneto, Jimdo, Shopify and more.
Users can customize colors, texts, position and picture of Smartsupp chat box as per their organization's branding and identity. They can also set up custom rules to automatically send personalized messages to their visitors.
Additionally, Smartsupp supports integration with Google Analytic...
198 Reviews of Smartsupp
Average User Ratings
Overall
4.68 / 5 stars
Ease-of-use
5.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2019
Luca from NARDI E BANTI IMBALLAGGI SRL
Company Size: 2-10 employees
Industry: Furniture
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2019
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
Pros
Low prices, good customer support, video recording on the site.
Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Response from Smartsupp
Replied October 2019
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns. The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/ We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations All the best, Michaela
December 2019
Francisco from inter tours
Company Size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
December 2019
Need to improve when clients are online
Pros
Easy to use, I love the app, multy language
Cons
We have lost conversations beacuse the sistem does not inform well what a cliente is there. I have to activate the app on my phone and then I am informed when a client is there. There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes. The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.
Reasons for Choosing Smartsupp
samrt was in spanish
Response from Smartsupp
Replied January 2020
Hi, Francisco, thank you for your review, we really appreciate it. There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at support@smartsupp.com Your Smartsupp team
December 2019
Mipagyendou from CIELTEL GROUP
Company Size: 2-10 employees
Industry: Individual & Family Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
December 2019
Mon avis
Super, mes services sont un peu complexe. grace smartsupp, j'arrive fournir plus d'information nos clients qui n'ont pas le temps de parcourir tout notre site
Pros
Simple d'utilisation, rgles d'automatisation trs utiles et les enregistrement vidos
Cons
Absence de systme comme par exemple un jeu simple pour les utilisateurs afin de les faire patienter en attendant qu'un tloprateur ne prenne en charge sa demande
Response from Smartsupp
Replied January 2020
Hello, Mipagyendou, thank you very much for your review! We are glad to hear that Smartsupp is helping your business. Interesting point! We will forward your idea with the game to our development department. Michaela from Smartsupp
October 2019
Gianni from P.Service srl
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
October 2019
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Pros
simplicity, price, application on smartphone
Cons
customers leave quickly. if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Reasons for Choosing Smartsupp
Price and simplicity
Response from Smartsupp
Replied October 2019
Thank you very much for your review! You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ). Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there. If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)
November 2019
fred from team ericksen
Company Size: 2-10 employees
Industry: Performing Arts
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
utile et facile d'utilisation
Un fort dveloppement de mon activit, des clients satisfaits d'avoir une rponse immdiate
Pros
Le chat en ligne m'a permis de dvelopper mon activit de manire forte. Aprs 6 mois d'utilisation en "gratuit" pour me faire un avis, j'ai bascul sur la version payante offrant beaucoup plus de possibilit.
Cons
Difficile trouver, pour le moment le logiciel correspond parfaitement mes attentes
Response from Smartsupp
Replied November 2019
Hey, Fred, thanks a lot for your review! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team
