About Smartsupp

Smartsupp is a live chat solution that helps businesses to engage website visitors with real-time communication. Key features include agent dashboard, customization capabilities, video recording of visitors' screens and more.

Smartsupp provides users functionality which allows them to integrate the solution with their websites. It also supports integration with various party applications that includes WordPress, PrestaShop, Magneto, Jimdo, Shopify and more.

Users can customize colors, texts, position and picture of Smartsupp chat box as per their organization's branding and identity. They can also set up custom rules to automatically send personalized messages to their visitors.

Additionally, Smartsupp supports integration with Google Analytic...


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Supported Operating System(s):

Web browser (OS agnostic)

198 Reviews of Smartsupp

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(151)

151

4 stars

(48)

48

3 stars

(7)

7

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 198 results

October 2019

Luca from NARDI E BANTI IMBALLAGGI SRL

Company Size: 2-10 employees

Industry: Furniture

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

GREAT WEB CHAT

We have been with them for 2 years and the service satisfies us.

Pros

Low prices, good customer support, video recording on the site.

Cons

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Response from Smartsupp

Replied October 2019

Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns. The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/ We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations All the best, Michaela

December 2019

Francisco from inter tours

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

December 2019

Need to improve when clients are online

Pros

Easy to use, I love the app, multy language

Cons

We have lost conversations beacuse the sistem does not inform well what a cliente is there. I have to activate the app on my phone and then I am informed when a client is there. There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes. The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.

Reasons for Choosing Smartsupp

samrt was in spanish

Response from Smartsupp

Replied January 2020

Hi, Francisco, thank you for your review, we really appreciate it. There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at support@smartsupp.com Your Smartsupp team

December 2019

Mipagyendou from CIELTEL GROUP

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2019

Mon avis

Super, mes services sont un peu complexe. grace smartsupp, j'arrive fournir plus d'information nos clients qui n'ont pas le temps de parcourir tout notre site

Pros

Simple d'utilisation, rgles d'automatisation trs utiles et les enregistrement vidos

Cons

Absence de systme comme par exemple un jeu simple pour les utilisateurs afin de les faire patienter en attendant qu'un tloprateur ne prenne en charge sa demande

Response from Smartsupp

Replied January 2020

Hello, Mipagyendou, thank you very much for your review! We are glad to hear that Smartsupp is helping your business. Interesting point! We will forward your idea with the game to our development department. Michaela from Smartsupp

October 2019

Gianni from P.Service srl

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

October 2019

the customer does not know if I am responding

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation

Pros

simplicity, price, application on smartphone

Cons

customers leave quickly. if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

Reasons for Choosing Smartsupp

Price and simplicity

Response from Smartsupp

Replied October 2019

Thank you very much for your review! You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ). Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there. If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)

November 2019

fred from team ericksen

Company Size: 2-10 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

utile et facile d'utilisation

Un fort dveloppement de mon activit, des clients satisfaits d'avoir une rponse immdiate

Pros

Le chat en ligne m'a permis de dvelopper mon activit de manire forte. Aprs 6 mois d'utilisation en "gratuit" pour me faire un avis, j'ai bascul sur la version payante offrant beaucoup plus de possibilit.

Cons

Difficile trouver, pour le moment le logiciel correspond parfaitement mes attentes

Response from Smartsupp

Replied November 2019

Hey, Fred, thanks a lot for your review! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team