Social Intents
About Social Intents
Social Intents Pricing
Social Intents is offered across four pricing plans, outlined below. A 14-day free trial is available. Starter: $49 per month and $39 per month billed annually Basic: $79 per month and $59 per month billed annually Pro: $132 per month and $99 per month billed annually Business: $256 per month and $199 per month billed annually
Starting price:
$49.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Social Intents
1 - 10 of 10 Reviews
Joshua
Verified reviewer
Education Management, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Social Intents powered our COVID-19 Success Story
While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.
PROSOur college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.
CONSThe built-in analytics are somewhat limited.
Reason for choosing Social Intents
Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.
James
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Perfect solution, easy to integrate and best online support I've ever had!
I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
PROSIt was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.
CONSWe are yet to find anything missing or anything that doesn't meet our high standards.
Reason for choosing Social Intents
Ease of setup and customization while still being able to plug into MS Teams directly for a familiar solution for the client.
Reasons for switching to Social Intents
Microsoft teams is great for internal chat however its lacking customization for live website chat.
Baylor
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great support
I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
CONSThere were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.
Kenny
Government Relations, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Collaboration
Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.
PROSWe have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.
CONSWas not initially able to support our volume. This was corrected quickly.
Alisha
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
My personal review for Social Intents.
This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
CONSDespite not having some of the more advanced features, it is still a decent platform and is satisfactory.
shivasish
Market Research, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
The platform has functionality like live chat, chatbots, and email integrations.
A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service.
PROSThis platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks.
CONSAlthough Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans.
Russell
Education Management, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
DC's use of Social Intent
We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.
PROSRapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.
CONSCould have a few more facilities out of the box.
Reason for choosing Social Intents
Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily.
Anonymous
11-50 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great integration for any business using teams
Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
CONSGreat if you just want to add live chat to your website, but there are other options out there that offer more.
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Social Intents review
Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use.
CONSIt does not offer some advanced features but it's still fine, still a good platform.
Adarsh
Computer Software, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Improve customer service with Social Intents
Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future.
PROSWhat i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.
CONSThe software's pricing may be considered high.