Sprinklr
Sprinklr
About Sprinklr
Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.
The social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.
Sprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.
Other features incl...
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Showing 1 - 5 of 71 reviews
Anne
Company size: 5,001 - 10,000 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
Soup-to-nuts social CMS tool
Ksenia
Verified reviewer
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
March 2018
My experience with Sprinklr
We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.
Pros
How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.
Cons
Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
August 2022
the world's best enterprise customer experience management solutions.
Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.
Pros
With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use
Cons
Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy
Reasons for choosing Sprinklr
I chose Sprinklr because it contains several marketing options, and it is secure and reliable.
Anonymous
Company size: 201-500 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
2
FUNCTIONALITY
2
June 2020
I don't like it
I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.
Pros
The only thing I like is that I can see all social media account from the company I work for in the same software.
Cons
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
Reasons for switching to Sprinklr
That's the software the company I work for chose to use (it's not my choice).
Anonymous
Company size: 501-1,000 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
February 2022
Sprinklr is game - All in one social media platform
It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022
Pros
It is fast, accurate & effcient. It understands the current marketing needs
Cons
Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature
Reasons for switching to Sprinklr
Sprinklr is a unified platform which covers every aspect. It is modern and is unique
