I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that.

I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.

I run a Twitter handle for a big company, so it's great to use the Editorial Calendar and plan out posts for the full month.

Pretty easy to use once you get the hang of it.

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

Should you run into a technical error, it will take a long time to fix.

We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do.

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part.

Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.

It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental.

Creating widgets in the analytics function can be tricky and not always the easiest to set up.

With this feature you're being able to see your customers diversity. The other features are really helpful and easy to use as well but my favorite is audience profile.

The interface is pretty sleek and you can view what posts might look like pretty easily.

The software is becoming increasingly intuitive, which makes it even easier to study the data presented and respond as appropriate.

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

In addition, it is hard to tag others in Facebook/LinkedIn posts when publishing through Sprinklr, as the platform isn't integrated enough to correctly tag.

As a team we've been able to respond to social media inquiries with ease. It's great to have our social content consolidated into one space.

I am on a project at work and have been using Sprinklr for this project. It has been a great tool to store documents and have discussions.

I like the research and insight features. It helps me understand my audience and come up easily with solutions.

The part of Sprinklr that I loved the most was their reporting.

Sprinklr just makes your workflow easier with their service, never thought I will find something like this software. A huge thanks for making everything simple and clean.

I love how organized the interface is. Keeping track of and filtering incoming social media posts is made simpler than ever, and scheduling posts to go out is just as easy.

Awesome overall experience however it was beyond what was needed at the time.

Excellent content planning and publishing platform.

Easy to integrate all the social media platform in one application and pull out data through out.

I also like that multiple coworkers can access the platform simultaneously to provide and allow for effective collaboration.

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

It's tricky to master the UX. Takes a lot of time to get your bearings within the tool.

US Dollar

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.

The social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.

Sprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.

Other features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.

Sprinklr offers online and knowledgebase support.

LongDescription

Support Ticket Management

Engagement Tracking

AB Testing

Multi-Channel Marketing

Surveys & Feedback

User Management

Social Marketing

Multi-Channel Management

Automated Responses

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Activity/News Feed

Multi-Account Management

Sentiment Analysis

Single Sign On

For Sales/Marketing

Strategic Planning

Approval Process Control

Rules-Based Workflow

Query Suggestions

Configurable Alerts

Calendar Management

Automated Publishing

Collaboration Tools

Natural Language Processing

Campaign Scheduling

Template Management

ROI Tracking

Offline Access

Campaign Segmentation

Campaign Planning

Customer Support

Contact Management

Customer Experience Management

Version Control

Activity Planning

Content Management

Forum / Discussion Board

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