About Teneo

Teneo is a cloud-based and on-premise solution designed to help build, test, deploy and manage conversational AI applications. The platform allows administrators to utilize natural language analysis to understand and gain insights into customers' views, preferences and sentiments, improving brand communication.

Teneo allows large corporations to build applications, measure KPIs or performance metrics and receive closed-loop feedback to deliver personalized communications. Features of Teneo include multilingual, ad-hoc or scheduled reporting, data collection, product optimization, prioritization and more.  Businesses can capture data in both structured and unstructured formats from dialogs and use machine learning to receive proactive improvement suggesti...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

1 Reviews of Teneo

Overall rating

4.00 / 5 stars

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August 2019

Michael from Kindred Group

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Gambling & Casinos

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Leading Conversational AI Platform

Pros

Over the last three years, Teneo has allowed us to reinforce our position as a disrupter in our sector and continue to push the boundaries in customer experience. Artificial Solutions’ robust, flexible platform has enabled us to easily build and go live with multiple conversational applications across a variety of channels, delivering our services to where our customers are already spending time. The platform facilitates conversationally complex interactions with customers; bringing contextual memory, understanding industry-specific & nuanced terminology, and delivering a personalised, engaging and frictionless experience.

Cons

Supports 35 different languages, however if looking to work in smaller markets, does require the development of these additional language resources.