About Vergic

Vergic Engage is a multichannel customer engagement platform that allows businesses to connect with online customers through advanced chat, chatbots and video/voice. This software includes advanced collaboration tools such as co-browsing and screen/file sharing and an analytic engine, which tailors dialogue and choice of channel to personalize the customer experience.

Vergics API can be easily integrated with external CRMs such as Salesforce.


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4 Reviews of Vergic

Overall rating

4.5 / 5 stars

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July 2021

Marcus from Helsingborg City

Verified Reviewer

Company Size: 11-50 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Easy to use ,customizable customer service platform.

I'm very happy with this product. It lowers the workload from our serviceworkers and lowers the wait time for our customers.

Pros

As the title describes, The Vergic Engage platform is a fast implemented, fully customizable chat, bot and automation platform. We handle aproximately 3000+ requests each month with high satisfaction-index from our citizens. I'm able to help more than one customer at the time and I am not bound to a physical office. I'm able to work from anywhere with a higher capacity than with a Phone. The chatbot has been helping us for over a year. First an integrated external bot-pöatform and now the buildt in bottrainer platform. The bot has a high confidence rate and helps ut with over 1000 dialogs per month.

Cons

I would like the notifications from the software to be able to notify me when I'm on the move. I could see the benefits of an phoneapp that would make it possible for me our assistans to move around without the computer and still be notified.

July 2021

Alexander from City of Helsingborg

Company Size: 10,000+ employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Versatile, powwfull communication and automation plattform

Great developers, agile and fast release og requested features

Pros

Plattform independent videochatt, co-browsing, functionality for setting up and collecting data, seamlesss integration between human agent and chattbot agent, swedish NLU language support.

Cons

OOB integration with Microsoft products/ecosystem

Reasons for Switching to Vergic

IBM not GDPR compliant, lack of swedish language support.

July 2021

Sofia from AF Bostäder

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

July 2021

Review

We are happy with it! Whenever there is a problem it is always fixed very quickly.

Pros

What I like the most is that it is so simple to use once you are working in the chat. It is easy for everyone to find the canned responses and to learn how to work in the program.

Cons

Since we communicate with our customers in both Swedish and English all changes have to be made on two different pages in order for the customers see on both the changes on both the Swedish and the English page. This leads to that I have to make all changes twice. It would be easier if I go to a canned response and can see both the swedish and the english version in one place or be able to change the times we are open in just one place and not two.

July 2021

John from American Institute of Certified Public Accounts

Company Size: 1,001-5,000 employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Excellent Experience and VFM

Excellent - there are many Chat tools available, bur Vergic is far superior to others we looked at and that I have used in the past.

Pros

Very easy to use and designed by operational experts that understand customer service. The Chat Bot is easy to use. Development an deployment is easy. Excellent Account Management - the team work with you and are a valued partner.

Cons

Nothing missing - there are a number of activities that will enhance the product.

Reasons for Choosing Vergic

VFM and product features. Vergic had all the features of the other products, but were far more cost effective.