Verloop.io Software

4.50 / 5 (8)

Our advisors have recommended this product 1 time in the last 30 days

About Verloop.io

Verloop.io is a customer support automation platform that helps brands deliver delightful customer support experiences. Verloop.io provides instant, real-time support across various channels (Website, Apps, Facebook, Email, WhatsApp, etc.). The platform enables companies to answer repeated questions, assign human agents to live chats, book meetings, send automated updates, capture leads, and engage with customers at different levels. The language friendly platform can be set in the local dialect to communicate with the primary audience. Verloop.io allows integration with other software to sync data and provide seamless and personalized interaction. The dashboard provides a streamlined experience and intuitive reports. The platform is scalable and secure (GDPR complia...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

8 Reviews of Verloop.io

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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January 2019

Anuj from Nykaa.com

Verified Reviewer

Company Size: 201-500 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

The Next Gen Chatbot

It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect

Pros

The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human

Cons

Analytics piece is yet to be deep dived at the same position that their Product holds in the industry

May 2018

Stephanie from Golden Eko

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Verloop has automated our customer service & chat efforts. Love the bot and human take over feature

Chat automation for our website has improved our customer service efforts since we implemented Verloop.

Pros

We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.

Cons

Takes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan

Response from MagicLane

Replied May 2018

Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design. In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.

December 2019

Elizabeth from Mindshare

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2019

Verloop a good way to generate more leads through chat.

In our organization we are always in constant search of tools and resources that contribute to the achievement of our objectives, which is why we set to the task of implementing Verloop in our activities. Verloop helps us to generate more potential customers to book appointments and respond quickly to frequently asked questions made by our customers, first we give automatic answers that generate the system, if not enough assigned to one of our users to better serve the needs of the customer.

Pros

Allows you to increase your catalog of potential customers, has the excellent chat option that allows you to automatically serve customers through the bot that the user can train easily to meet their requests. In addition to increasing your customers, therefore increase your sales and marketing. Customers after being contacted, immediately offer the option of assigning it to the appropriate sales representative.

Cons

It is a tool that does not have a mobile application, therefore, I would recommend that they release a mobile version that allows human transparency to be more efficient and faster to attract more customers, and at the same time use it from anywhere they are.

October 2019

Vindhya from Pocket Aces

Company Size: 51-200 employees

Industry: Computer Games

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Verloop is a must have!

Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries.

Pros

Bot receipies help us in answering queries faster.

Cons

The notification modification doesn't exist.

Reasons for Choosing Verloop.io

Cost. Customer support. Faster resolution of problems

March 2019

Jignesh from Satva Design Studio

Verified Reviewer

Company Size: 2-10 employees

Industry: Animation

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2019

Verloop is Bot on sterioids with some edge over competitors

awesome so far

Pros

Awsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes

Cons

not connected with any mobile app so mobility issues are there support is slow

May 2018

Muhammad from Self-employed

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Simple Bot with recipes as you want

Pros

Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat.

Cons

I hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors

April 2019

Kristen from JH Media Group

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2019

A good chatbot at a good price

Pros

The lifetime deal was a great value for this system.

Cons

It takes a long time to set it all up, at least to do a good job on it.

February 2018

Sharon from Vivanta By Taj, MG road

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2018

Easy to use. Gave me a 20% jump lead generation. FAQ automation saved me lots of time.

Pros

Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user

Cons

Editor has a bit of a learning curve. User Interface can be improved greatly by adding more color