Y Meadows
About Y Meadows
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Most Helpful Reviews for Y Meadows
1 - 5 of 14 Reviews
Mariasol
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Excellent help to our teams day to day
It's very useful to my teams day to day transaction. The Y Meadows team was very easy to deal with and are very willing to accommodate our requests. They also made sure adjustments were done if something is not working and can pivot easily when something is blocked.
CONSOur own system needed to be tweaked and manually reviewed for Y Meadows to work. It wasn't a problem on Y Meadows though.
Vendor Response
Hi Mariasol - Thank you for sharing your experience with us! We greatly appreciate your feedback.
Replied January 2024
Tyler
Real Estate, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Automation to reduce cost in CS
Their team is eager to learn about our business challenges and develop tailored solutions to help us achieve our goals. I love working with this team!
PROSY Meadows allows me to reduce cost in CS by reducing my headcount needs, this also frees up my existing headcount to prioritize and focus on the most important and complex customer queries.
CONSThe self-serve portal is in development and can be more user friendly for non-technical users.
Reason for choosing Y Meadows
Their team worked hard to show the value (ROI) they would help us achieve and reduced the initial cost to implement.
Vendor Response
Hi Tyler, we are so happy to hear that you've had a great experience with us. It's our pleasure to serve customers like you!
Replied January 2023
Ben
Financial Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
YMeadows
With just a few examples of conversations from our users to our support team, YMeadows was able to train a highly accurate model that helped us to automatically categorize inbound emails which led to more accurate data and the ability to automatically route conversations to our specialized teams. Also, the team was there every step of the way to provide support and guidance through the process of implementing and using YMeadows!
CONSThere wasn't much to dislike about YMeadows.
Vendor Response
Thank you Ben! It's awesome to hear that you've had a great experience with Y Meadows. We are so grateful you took the time to share your feedback with us.
Replied February 2023
Joe
Internet, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Helped Us Automate 40% Of Our Consumer Requests
The platform is extremely flexible and could customize solutions specific to our business processes. The YMeadows team was very hands-on and ensured that each of our automations were built and tested properly. They did a lot of the heavy lifting on the technical side so that we could focus on our business processes. We definitely received and continue to receive white glove service from their technical team. We're continuing to find opportunities to use their platform to automate non-customer facing requests.
CONSThe integration with Salesforce has error at times, but the team is quick to notify us and resolve them. Their flow builder is very powerful but also a bit more on the technical side. I didn't have any issues understanding how to use it, but a manager who is more tech adverse might find it daunting.
Vendor Response
Thanks for the awesome review, Joe! We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours. Your kind words encourage us to continue doing our best!
Replied February 2023
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Effective and easy to use
We've had a very positive experience with Y Meadows. Their team has been very attentive to our needs, they help us think creatively about potential solutions, and are proactive about identifying potential issues that could be resolved with automation. The partnership has become an essential component of our customer experience.
PROSThe software is user-friendly regardless of the user's experience with automation processes. The intuitive interface makes it easy to understand automation pathways and quickly identify and resolve any issues that may surface. The ability to add Reviews has become essential in our testing process. This feature allows us to do more testing in production without any risk.
CONSWould love to get alerts from the software when an error is encountered during a journey.
Vendor Response
Thanks so much for sharing your experience with us! We're so happy to hear you've had a positive experience with Y Meadows. Our team works very hard to keep our customers happy!
Replied December 2022