Zoho Desk
About Zoho Desk
Zoho Desk Pricing
Free - up to 3 users, forever! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available.
Starting price:
$14.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Zoho Desk
1 - 5 of 2,062 Reviews
Derek
Non-Profit Organization Management, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
3
Reviewed October 2021
A great tool for managing your brand and supporting customers
Sarah
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
The gold standard in customer service!
Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.
PROSCurrently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.
CONSIf we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.
Reasons for switching to Zoho Desk
A situation when this method would be useful To utilize it to guide someone through the process of acquiring a product or a service by answering their questions and pointing them in the right direction. It's one of the tool's most helpful features. The benefit of this system is that we can classify and solve user issues in accordance with their specific category.
Stephanie
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Zoho maintains automated tickets that are easy to attend to
Using Zoho Desk, I can see how quickly each issue is being responded to and make sure that our support staff isn't slacking off. From the perspective of the client, this appears more polished.
PROSIn order to improve support billing, we need to maintain tabs on tickets, have agents report how much time they spend on tickets, and monitor resource allocation on a per-client basis. We prefer using the social network aggregation tool to create support tickets. With the help of IA, we can now set up specialized divisions and generate tickets automatically.
CONSTwo more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify. No one here can confirm these parameters.
Reasons for switching to Zoho Desk
My needs have been met by Zoho, and the product has no trouble dealing with customer requirements. The ability to view all of a relationship's correspondence is a huge time saver.
Alexander
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Overall, a solid ticket management and blueprint system
Admin system is solid, but not the easiest to learn. Great features once you get it
CONSDifficult permissions management and it takes a long time to get off the ground with understanding how to customize
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
Comprehensive Features
Zoho Desk offers a wide range of features, including ticket management, multi-channel support, self-service portals, automation, SLA management, and reporting.
CONSThe free plan of Zoho Desk has certain limitations on customization options and features compared to the paid plans.