DiscoverLink Talent software


DiscoverLink Talent is a cloud-based learning management system (LMS) that caters to small and midsize enterprises in the hospitality industry.

The system automates training-related administrative tasks, provides a real-time view of students’ progress using an LMS dashboard and offers reporting across various levels in the organization.

Managers can manage training, track certifications and reward high-performing employees in the platform. Users get real-time data relating to learning events and student progress through an integrated checklist and exam builder. It also provides e-learning courses, videos, audio files, images and web links.

DiscoverLink Talent integrates with human resources systems, which helps users register new employees. The solution primarily targets restaurants and has served brands like Applebee’s, Chili’s, Boulevard and Joe’s Crab Shack.

Supported Operating System(s):
Web browser (OS agnostic)

25 Reviews of DiscoverLink Talent

Showing 1 - 20 of 25

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  • Neal from The Greene Turtle

    January 2018

    Discoverlink is a great LMS with a number of courses available and an easy to use interface.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Overall the platform is really simple to use for administrators and end users. Discoverlink also has a number of service and compliance courses that will let you get off the ground quickly. Everyone on the Discoverlink team is also really easy to work with and very responsive.

    Cons

    The user interface is very functional and simple, but looks a little outdated. In the past three years we've also experienced a small handful of technical issues that were a little frustrating to work through. The tech team has always been very responsive with the issues, but I'd prefer not to have any issues to work through in the first place.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: DiscoverLink, DiscoverLink

    January 2018

    Hi Neal, thank you for this review. I wanted to let you know that we will begin the process of rolling out a new user interface this quarter. We expect the underlying code to have improved stability as a result, which will mean fewer technical issues as well. We look forward to hearing your feedback once it's launched!

  • LINDA from JOSES MEXICAN FOOD, INC.

    January 2018

    A pleasure to work with, Easy to Use, Facilitates Training and makes it more efficient!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and ability to update and create content quickly. As well as the ability to manage the training program per location.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessicah from Moe's Southwest Grill

    Number of employees: 51-200 employees

    January 2018

    User Friendly, Adaptable, Support out of this world, Everything a restaurant brand needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most is the simplicity for the end users. From the management team having to assign a new profile, assign content, review history or make a transfer to our hourly employees logging in and completing the content, the process is simple to understand and to teach.

    Next would be the content library. It is not always possible to bring in an instructional designer to build content from scratch or budget to have content built from a third party and with this software, there is no immediate need. You can dive right in and provide your teams, all levels, learning and development content immediately. This takes out the "O.K. I have purchased the software, now let's start building content to get the buy in from our operators and/or Franchisees".

    Next would be the functionality to make things your own for your Brand. From how you design checklists, quizzes, tests to how you assign permissions within levels of hierarchy to give the management teams and owners the accountability over their restaurants dashboard and assignments.

    There is so much more I want to brag about with Discover Link but they only give me so many words within this review and I have to be sure to let you know about the support team. It is like no other I have dealt with in my 25+ years in restaurants. They are caring, helpful, bring suggestions and ideas to the table as well as make you feel like a part of the family vs. being a client. I am so appreciative of each and everyone on the team!

    Cons

    I have no least favorite thing about this software because of the hard work and dedication of their team listening to the all their client family. We requested to have them build an app and our wish has come true. in 2018, we will be able to have an app available for the system. For us, this will open doors, windows and magic portals because we will be able to fulfill the "offline" resource content our Franchisees have requested, build a library with "Search" functionality so our operators can find things quickly and easily as things arise and so much more that just makes me smile inside and out. I know it is hard to believe that this software could be so great, but I encourage you to give it a chance.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    The software works well, and the customer service is a point of differentiation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intuitive to use, and has appropriate flexibility to accommodate the needs of our franchise community. The responsiveness and support for questions and ideation is outstanding.

    Cons

    Standard reporting features are pretty rigid at the multi-unit level. To make information quickly actionable, reporting and dashboards may be worth customizing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DiscoverLink, DiscoverLink

    January 2018

    Hello, thank you for providing this review and for the feedback on reporting. I wanted to make sure you were aware that we are able to customize a dashboard view that includes key dynamic statistics applicable to each level of the hierarchy. If you'd like to learn more about this option, please contact your Account Manager. Also, we will be rolling out a new user interface starting in Q1 that has improved reporting functionality, including graphical representations.

  • Verified Reviewer

    January 2018

    Excellent Customer Service and Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are thrilled to be able to offer consistent training in all of our 75+ locations!

    Pros

    Our implementation and ongoing service team are the BEST! They go above and beyond! We had weekly calls as well as consistent email communication. They had great suggestions on what content types would work best for each lesson, which resulted in a really fun and interactive finished learning program.

    Cons

    Randomly, some of the screens do not have a customizable background. Otherwise, this software is fantastic and VERY user friendly!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DiscoverLink, DiscoverLink

    January 2018

    Hello, thank you for providing this review and for the feedback on customizing background on certain screens. Currently, in addition to the custom login page and the ability to define colors on the To-do list, you can customize background images in exams, surveys, and performance reviews. We'd love to hear more about what you have in mind for custom backgrounds on other screens. If you'd like to send me your ideas I will be happy to forward them to our development team.

  • Braxton from Granite City Food ' Brewery

    Number of employees: 1,001-5,000 employees

    January 2018

    If it was not for this product our company would be less efficient! Used Daily!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From an organization standpoint- Employee engagement, Employee retention, increased value of Sales. Number, increased amount of knowledge learned. Tracking results through this software is also a huge benefit as it is very easy to do!

    Pros

    This software is user-friendly and easily accessible. It is not complicated like some other LMS out there. The options for different modules or LPs are very beneficial for a multi-unit organization. By far though would be the customer service. If you do not know something or have a question you do not have to call a 1-800 number. Your client services rep is only an email and phone call away with immediate response! WE LOVE THIS PRODUCT

    Cons

    It is not really what I like or least about this software it is more of improvements to be made. This company is on top of their game by listening to their customers and making changes to the software to benefit the customers. Occasionally we will run into technology issues within our organization with WIFI connectivity problems which hinders the ability to use discoverlink so that can be a downfall at times. Wishing this software could be used on a offline network would be extremely beneficial.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DiscoverLink, DiscoverLink

    January 2018

    Hi Braxton, thank you for this review and your feedback on offline use to help with connectivity issues.I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that!

  • Christine from Hostmark Hospitality Group

    January 2018

    Best LMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a relatively new client, but love this product. Implementation was a smooth process and we were on target with milestones. Very easy to use for our staff and administrators. Support staff is amazing and ready to help with any question/issue.

    Cons

    Would like to see more levels in the management hierarchy. I think there is currently 5 levels, but think we need 1-2 more.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DiscoverLink, DiscoverLink

    January 2018

    Hi Christine, thank you for taking the time to complete this review, and for the suggestion to increase the number of hierarchy levels in the system. I have passed that on to our development team as an enhancement request for future consideration. Keep the good ideas coming, and thanks again!

  • Dave from Lehigh Valley Restaurant Group

    January 2018

    Extremely easy to use and intuitive. Discoverlink is simple, yet powerful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The support infrastructure that Discoverlink offers is second to none. There are multiple layers of support individuals that make the implementation easy. The software is very simple but powerful. What you think it should be able to do, it does and you don't have to think hard about it. It is set up logically and makes creation of programs very easy. If you have any familiarity with flash based builders, this will be a breeze. The cost is also extremely affordable, especially considering the support that comes with the program. Discoverlink is also continually evolving and seeks input from its users so that they can be responsive to the client wants and needs

    Cons

    The only thing I can say is that the "off the shelf" products are a little dated and could use a little more substance. However, the custom content creation tools far outweigh this very minor issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DiscoverLink, DiscoverLink

    January 2018

    Hi Dave, thank you for taking the time to provide this review and for the feedback on some of our library courses. I wanted to let you know that we are in the process of updating many of our older courses, often tightening up the content and making them more interactive. I will ask a member of our Content Development team to reach out to you to get feedback on specific courses so we can try to address some of your concerns as we're going through this process.

  • Lauren from Texas Roadhouse

    Number of employees: 10,000+ employees

    January 2018

    Discoverlink makes uploading courses a breeze and customer service is the best I've ever worked with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The functionality and ease of use is what sold us on this LMS. It's incredibly user friendly for our hourly employees to complete courses, tests and checklists efficiently,

    Cons

    I wish the leaderboard and badges were a little more interactive. Most of our employees don't even notice that they earn badges.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: DiscoverLink, DiscoverLink

    January 2018

    Hi Lauren, thank you for taking the time to complete this review, and for the feedback on the badges/ trophy case functionality. I wanted to let you know that we will begin rolling out a new user interface this quarter that includes some significant enhancements to the trophy case, including the ability for managers to award a customized "kudos" badge. We can't wait to get your feedback on it!

  • Verified Reviewer

    Number of employees: 201-500 employees

    December 2017

    DiscoverLink Talent meets all of my needs and those of my learners.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DiscoverLink Talent is a great program to use and is easy on the budget. This program works well on tablets and phones but will work even better when the new app is fully functional.

    Pros

    This product allows me to upload a great deal of personalized content for my learners to use. It is also quite literally the easiest program for administrators and learners to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gerald from America's Incredible Pizza Company

    Number of employees: 501-1,000 employees

    December 2017

    Absolutely the BEST Learning Management System Host in the industry!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Providing a real-time view into the training status completion, from either a summary to a detailed report, discoverlink provides it for any leader from anywhere in the world. For the employee, its incredibly simple to understand what is required for completion of the learning program.

    Pros

    Amazing Customer Support!! Not only will they answer your inquiries in a VERY timely manner, but will go out of their way to take suggestions from the field on how to improve this already outstanding product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Melanie from Rubio's Restaurants, Inc.

    Number of employees: 1,001-5,000 employees

    December 2017

    I have been impressed from the start with my experience using Discoverlink.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have achieved more consistency in training and better trackability of training completion. This allows me to report on training and see trends across the Company that correlate training to performance. Because the LMS is fairly new, I sometimes come across functionality that is "in development". The Discoverlink Team is very open about what can and can't be done. though, and are actively working to improve the product with client suggestions. I don't know as though these comments would be any different with other companies as the industry is constantly changing, however.

    Pros

    The software is easy to use. There are available user guides, but I often don't need them as it is intuitive. I absolutely love that I can easily customize many aspects of the LMS without a complicated "scope of work" and that the Discoverlink Team is open to new ideas and suggestions. From a user perspective, the LMS is graphic in nature and easy to navigate.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alex from Taco Mac

    Number of employees: 1,001-5,000 employees

    December 2017

    The system functions well as an electronic database to track completions and compliance.

    Ease-of-use
    Functionality
    Quality
    Support

    Tracking completion of important docs, assignments, curriculums, etc.

    Pros

    Track completions and compliance, Individual users, easy to add users, data pulls from our HRIS to upload new hires.

    Cons

    It's already looking outdated. Millennials think it's from the stone age. Server connectivity fails and credit for completion gets lost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: DiscoverLink, DiscoverLink

    January 2018

    Hi Alex, thank you for taking the time to complete this review and for your feedback on the user interface and completion issues. I wanted to let you know that we will begin the process of rolling out a new user interface this quarter, and later this year we will be providing ability to take courses offline and synchronize once a connection is made. I hope these enhancements will address your concerns. We look forward to your feedback!

  • Patrick from Ivar's Restaurants

    Number of employees: 1,001-5,000 employees

    September 2017

    We love DiscoverLink. They have a very caring staff and work hard to make sure our needs are met.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great learning with easy facilitation.

    Pros

    The system is incredibly easy for our employees to use and the tutorials are specifically designed for our industry.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mike from PMC

    Number of employees: 10,000+ employees

    September 2017

    Very smooth, easy to use & understandable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quick application, learning is flexible.

    Pros

    Excellent organization and layout. Easy of use, simple to understand, good graphics...often it's even FUN! Enjoy the reinforcement "Gamification" sounds and graphics applied.

    Cons

    Sometimes slow to move from one task to another. Especially when Quiz or Test is completed. Not a major issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from McNellie's Group

    Number of employees: 501-1,000 employees

    September 2017

    Program is simple, useful, but prone to user issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The content: hands-on activities are well-targeted and effective. The new feature that allows supervisors to sign off remotely is much appreciated.

    Cons

    Lots of issues with stalling, freezing, and not giving credit for completed (or mostly completed) items.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: DiscoverLink, DiscoverLink

    September 2017

    Hi Jessica, Thank you for taking the time to write a review. We're sorry to hear about the issues you've been facing. The behavior you described is not typical, so we want to help you resolve it. Our Director of Client Services will be contacting you this week to help you troubleshoot it and find a solution.

  • Stephanie from Tudors Biscuit World

    Number of employees: 1,001-5,000 employees

    September 2017

    Our training has become more consistent and our employees more knowledgable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Consistency within our company is the biggest benefit of using Discoverlink. We are able to hold our employees more accountable to our compliance policies as well as our different skill positions.

    Pros

    Ease of Use and the support I've received from Discoverlink. I was able to ask questions at any time of the day and get a quick response.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Neil from LYFE Kitchen

    Number of employees: 201-500 employees

    September 2017

    DiscoverLink is the best LMS I have ever used.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I most enjoy their library of available training modules. This has allowed me to rollout a program instantly while I integrate more brand specific training as it is created.

    Cons

    There's not much bad to say about it. Sometimes the modules can stall out and take too long to load up in a browser but with the transition to HTML5 this has happened far less frequently.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chad from Naf Naf Grill

    Number of employees: 501-1,000 employees

    September 2017

    A great product and an experienced and friendly support staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It gives us visibility into the status of the training of every person in our organization. It gives our operators the ability to direct training from anywhere. We have complex partial rollout schedules for new products and procedures that are hard to accomplish.

    Pros

    This platform is perfectly sized for our organization. It lacks the bloat of many LMSs while also providing all needed features. From the learner standpoint, it's dead simple to get into their learning and know exactly what they need to work on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mike from McAlister's Deli

    Number of employees: 10,000+ employees

    August 2017

    Very easy to use, incredible support, and the user interface is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    learners are better equipped in a shorter time frame.

    Pros

    User Friendliness. Access and tracking capabilities are superior to other offerings. The support provided by Discoverlink is outstanding in every way.

    Cons

    Filters. Providing access to learning modules is important to our Franchise Community, but many prefer to customize in some regard. This can sometimes cause complexities in viewing tiers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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