Freestone
About Freestone
Freestone Pricing
Contact Community Brands for pricing details.
Starting price:
$500.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Freestone
1 - 5 of 17 Reviews
Morgan
Higher Education, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
The Freestone Support Team is the Best
Here are just a few things I've valued greatly from the team there: • Speedy and accommodating turnaround on contract updates so we could meet the needs of our members • Pleasant, knowledgeable, professional, and on-the-ball support for our live programs • Thorough and helpful presenter prep sessions • Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit Regarding the platform itself, just a few features we use: • Layout customization for live webcasts/webinars • Self-paced courses with credit • Credit submission requirements such as polling, checkpoints, surveys, and certificates • Attendee Q&A • Reports to verify credit submission, program attendance, attendee questions, polling responses, etc. • Much more! Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.
PROSI've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.
CONSThere are a couple of things that frustrate users regarding credit submission.
Reason for choosing Freestone
It was robust enough for everything we needed within the platform itself and came with the support we wanted to alleviate the pressure from our staff.
Vendor Response
Thank you very much for all the kind words, Morgan! This is fantastic to hear! We look forward to maintaining this standard of service! We will continue to enhance the platform and will review the credit submission process for additional efficiencies. Thank you for the feedback!
Replied May 2020
Robin
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Air & Waste Management Association Review
When I do have issues the best part of the company is the Technical Moderator that is always there to assist. [SENSITIVE CONTENT HIDDEN], is the person that I have worked with for about 5 years. He is helpful during the live webinar, but for other issues that arise. For example, putting the webinar information into the Freestone system, problems with registration or assisting with PowerPoint issues.
PROSThe Freestone product has been easy to use, after I was trained and especially after I had used it for a period of time. Once the presenters are set up in the system, the webinar just flows. This includes the Q&A , polling and chat components, that all work well and are useful for the webinar.
CONSWe often get request for animation, fly in slides for he webinar. at this time those features are not available.
Vendor Response
Thank you very much for the kind words about our the team and the webinar technology! We look forward to maintaining this standard of service. At this time presentations with animations can be shared through the screenshare functionality, but we will continue to look at ways to further enhance the webinar features. Thank you very much for your feedback Robin!
Replied October 2020
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
An adequate system, a bit burdensome
Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.
PROSThe admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.
CONSToo much going on in the dashboard. It is overwhelming and needs a better design/layout.
Vendor Response
Thank you very much for the feedback! We will continue to make updates to the platform to make it more user friendly, while still remaining comprehensive. We will be releasing a new analytics dashboard in the coming weeks that will offer insights into key performance indicators such as top learners and courses, as well as adding business intelligence insights. Thank you again!
Replied August 2019
Jane
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
SC Bar
That we can track attendance and verify exactly date, time and how many times a user launches, goes into their program and completes it. One of our needs is to obtain certificates and reports that verifies EXACT attendance to be reported to our Commission. This is imperative as these reports need to follow professionalism and an ethical duty.
CONSIf two exact programs are integrated from our database I cannot delete out the unnecessary program in this software and my service rep has to complete this.
Reasons for switching to Freestone
Customer Service and that we could not get accurate revenue reports.
Vendor Response
Thank you for the review Jane! We are happy to support the specific needs of the bar! We look forward to continuing to enhance the admin experience to put more power into your hands. Thank you for the feedback!
Replied September 2022
Kaylee
Construction, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Simple to use and has most of the tools you will need starting out.
Freestone has enabled us to start our online learning area for our members enabling them to receive CE's through the system. It's really opened up a new world of learning for our members and we are just getting started.
PROSThis is a simple product to use. I like the simple authoring tools. It makes it easy to create surveys, add materials and create learning.
CONSThere needs to be improvement in the ability to talk to YourMembership. It's a feature we don't use right now because it doesn't work very well. We would like our members to be able to see on the YM side what CE's they have and the communication between the two is clunky.
Reason for choosing Freestone
We wanted to have a good experience integrating YourMembership and felt Freestone checked all of the boxes we had at the time. Although, we are disappointed in the lack of robust functionality with the tracking of CE's for Certification within YM and the inadequate communication between Freestone and YM when it comes to an individuals' tracking.
Vendor Response
Thank you for the kind words about the product's ease of use Kaylee! We look forward to continuing to enhance the user experience for both admins and learners. Your Account Director will be connecting with you to discuss enabling the most up to date credit integration between Freestone and YM as I believe that will address your concerns about ce tracking. Thank you again for the feedback!
Replied August 2021