Fuse Universal Software

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About Fuse Universal

Fuse is the Learning and Knowledge Platform for enterprises that gets the tacit knowledge outside of the heads of your experts and into the flow of work. Fuse works where your employees do, turning skills into habits that support higher performance. Unlike your LMS or LXP, Fuse is designed to help your employees to support performance with knowledge accessible at the moment of need, as well as contribute knowledge as they share and learn from one another. When you use social learning to unlock the tacit knowledge on your team, you’ll make learning a daily practice that drives engagement and performance. Used by over 150 progressive organisations worldwide, including Hilti, Vodafone, Panasonic, Scandic and Avon, Fuse enables organisations to move from course-centric s...
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Fuse Universal User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

3.5

Functionality

4

Showing 1 - 5 of 15 reviews

Catherine

Invictus Education Group (Summit)

Verified reviewer

Company size: 201-500 employees

Industry: E-Learning

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

4

Reviewed December 2020

The epitome of user experience platforms and social learning

We are solving issues with getting all the employees from our various branches to unify under one complete understanding of how the group functions and the direction that we are going in. The benefits have been tremendous, with serious engagement from the staff, and increasing productivity in the work environment.

Pros

I really like the fact that I can login at any time of the day, from any device and learn in short, concise and well put together learning programmes; as well as socially using informal learning. The CSM Team and Support Desk are extremely supportive and respond immediately to any requests.

Cons

There is very little that I dislike, but I definitely feel that there are untapped areas that can be improved on, with the system structure.

Reasons for choosing Fuse Universal

It provides a well-rounded, detailed but user-friendly and social element to what is normally considered boring company training. The support team is great and you feel like part of a bigger network of inclusive knowledge. Definitely recommend this system!

Phil

Lifetime Training

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

5

Customer support

4

Functionality

5

Reviewed November 2019

Fuse - Communications, People Development & Training Delivery Review

Fuse has been and continues to be unique in the market place in terms of the features it has and integration it is now promising across many software applications. It's allowed us to grow as a business and stay connected to a national workforce and its encouraged us to digitise our learning delivery to our clients. The customer teams are always engaging and willing to help and in recent years Fuse have recognised the importance of customer steering groups and advisory boards. They are becoming a "listening" business while remaining innovative and challenging in whats hot and whats not in Learning & development.

Pros

A very innovative product and development team. Fuse really is a Next Gen platform that supports company wide business communication, collaboration, learning and engagement. The base suite of tools and functionality is fantastic and the team look to innovate and now collaborate with the latest thinking and learning tools in the market place.

Cons

As a growing business over the years we have worked with them they have focused alot on new features development and functionality before the basics of previous introductions have been ironed out. This leads to a "buggy" experience in the 1st instance of a feature that held so much promise. I'm pleased to say they have worked this out and now have good development road maps and testing in place before they come to market with new features - The system is stable most of the time and new functionality is discussed with customers before release

Reasons for choosing Fuse Universal

Ahead of the game in the more Social Learning Features and thinking across the business. Price. Forward thinking and quite agile in their approach.

Reasons for switching to Fuse Universal

We needed to grow up fast and deliver a better end user experience for our staff and customers. We have a significant amount of content that sat in sharepoint in an unstructured and hard to reach format with very little collaboration or tracking of what people were doing.

Paul

Utility Warehouse

Verified reviewer

Company size: 10,000+ employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

2

Value for money

4

Customer support

1

Functionality

3

Reviewed April 2020

Average product made hopeless by instability issues and non-existent support

It was great having the freedom to be able deliver completely custom user interfaces using HTML and Javascript. Fuse were good in accommodating our unusual needs and developing the platform to make features they developed for all clients available to everyone. However, i could never risk working with them again because they're simply unable to provide a robust system and the support was truly dreadful. For more than 5 years they promised to recruit better people that would miraculously solve their inability to manage/support their own platform. Truth is, they have no idea how to structure a software development team, or customer service team in a way that makes them able to deliver a stable system.

Pros

The ability to customise the user experience using custom html. We were able to completely customise the user interface, which was good because we found the fuse interface terrible.

Cons

It was highly unstable which led to no end of issues for us. We relied heavily on fuse tracking our new starters completing their training and then reporting via their APIs. We had so many issues with this failing to properly register completions and it caused huge problems for us. What's worse was the terrible level of support given by Fuse. Going via the normal/formal routes of reporting bugs was literally a waste of time and pretty much never resulted in any issue being resolved in 5+ years of use. I'd instead have to kick off with the [SENSITIVE CONTENT HIDDEN], and in fairness to them they did then try to resolve issues. However, even then is was largely hopeless and we were forced to leave fuse and build our own LMS functionality internally.

Reasons for choosing Fuse Universal

Social features and ability to heavily customise the system

Reasons for switching to Fuse Universal

The previous system was even worse - it wouldn't register completion of e-learning courses at all.

Topher

Alliance Residential

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed August 2019

Alliance Residential Turns the Tide on Learning

Fuse has been a greta team to work with. They had an initial architect team that came along side of us to help us focus the project on the overall goals for the organization. This sounds so elementary, but when we came into it, we were just thinking about providing this cool tool for our associates to use. This shif in thinking was revolutionary and has really helped the whole site come together. Now that we are up and running, we have biweekly meetings with our client success managers who help us dive into what's working and what's not. They offer help and suggestions and help us stay focused on our overall objectives.

Pros

What we love about Fuse is that it has the ability to bring together Learning, Policy, and Communications into one central location where our workforce (who is disparate across the country) can connect and actually engage with the content presented. We understand that how we learn is changing. We want to consume information right at the time we need it, and we want it to be short and effective so that I can get about the job at hand. In our personal lives we use Google, but now, at work, we use Fuse!

Cons

There have been some issues on reporting that they are working through with the addition of Good Data to the project. At the current time, some reporting is limited, but with the Good Data coming on, we are going to have the ability to slice and dice thousands of data points in ways that we've never been able to do with X data.

Reasons for switching to Fuse Universal

To be honest, we never had a customer success manager who could/would help us out. We had purchased the product from ADP, and because of that middle man, we had a third party service provider that we could only utilize if we needed support items. There was no chance to learn how to optimize or maximize their system. In addition, their 'Connect' piece was, at the time, still not robust enough on the Socaial Learning side of things. That was a huge selling point for us. We wanted a system, whereby our associates could learn from each other as well as take control of their own learning.

User Profile

Renee

Gold's Gym

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

4

Reviewed December 2019

Just adopted FUSE as our new intranet and learning platform

We are still preparing for organization-wide launch, but FUSE will allow us to centralize and track our learning and communication initiatives. It will also connect a geographically distributed company to improve connectedness, learning, and communication.

Pros

The decision-making factors for us were two-fold - 1: The ability to house both our learning and communication in one platform, and 2: a platform built around 70:20:10 to maximize the impact of learning and communication.

Cons

I do wish that the app was a bit more similar to the desktop version, but I still think it's great. Many platforms don't even have an app at all!

Reasons for choosing Fuse Universal

It fit the needs of our company better. MindTickle is amazing, but it was hyperfocused around sales enablement and did not have learning community capability.

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