Matrix LMS has replaced multiple prior sites & solutions with a single main site for all of our community digital learning, social & ecommerce needs - it has saved us significant person time in the extensive level of automation possible while also boosting new business models and product offers with its varied ecommerce and digital product features.

We have transitioned from another solution to Matrix LMS about 18 months ago as we wanted a feature rich and easy to use solution for our digital community - Matrix has exceeded all expectations from ease of installation, huge range of features, automation capability and exception customer support.

For those seeking high levels of accessibility functionality, Matrix LMS is a good solution with need to be careful as with any tech as to what content is loaded / designed to support accessibility.

Overall and once set up, the Matrix solution will definitely take my business from a few students to 1000's of students will no real extra work my end, the platform is extremely stable, to date our students are increasing monthly and so far, no real concerning issues what soever

1) Each school has its own fully self managed portal (organisation) 2) Ability to have 2 parents to watch over students progress 3) Ability to have the “careers Adviser” at the school to watch over the students (Manager) 4) Ability of Instructors (school teachers) to have complete control over the courses 5) Competencies mapped back to ASQA (TGA) https://training.gov.au/Training/Details/AVI30419 requirements 6) Internal messaging system with students and teachers in a safe controlled environment 7) Ability of the Instructor to enroll students in the next courses (unit of competency) 8) Benchmark answers when marking assessments

I actually found it quite simple, I do not really have anything negative to say, other than it took me time to learn the way Matrix makes things happen, which are all very intuitive

Ability to Customise and Brand the platform.

Reporting, Initial Onboarding and ongoing support, Student enrolment into face-to-face workshops, Compatibility of SCORM files on all devices is poor, App is challenging to use, and does not have a smooth user experience.

It is the only platform on which I found all the functionalities I need as a trainer. From the beginning it seems a bit complicated to understand the whole architecture of the portal, later it was easy for me to build interactive, adaptive and personalized courses.

1. Diversity of training solutions that can be used. 2. The portal has only fallen once in 9 years of daily use. 3. Integration of dozens of ad-ons that really help the training process

1. The fact that it does not integrate a SCORM export solution. 2. Extremely slow, limited customer service. They offer only laconic answers and are not focused on solving the problems faced by the administrator. Sometimes the distance between answers is 5-7 hours, even if they are in the US time zone. This is extremely frustrating. 3. Participants must pay monthly to access the platform, even after completing the course. At the beginning, the participants could check their account and diplomas without paying and only paid if they entered the course. Now they have no access to anything unless they pay.

As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.

There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.