Matrix LMS has replaced multiple prior sites & solutions with a single main site for all of our community digital learning, social & ecommerce needs - it has saved us significant person time in the extensive level of automation possible while also boosting new business models and product offers with its varied ecommerce and digital product features.

We have transitioned from another solution to Matrix LMS about 18 months ago as we wanted a feature rich and easy to use solution for our digital community - Matrix has exceeded all expectations from ease of installation, huge range of features, automation capability and exception customer support.

For those seeking high levels of accessibility functionality, Matrix LMS is a good solution with need to be careful as with any tech as to what content is loaded / designed to support accessibility.

Overall and once set up, the Matrix solution will definitely take my business from a few students to 1000's of students will no real extra work my end, the platform is extremely stable, to date our students are increasing monthly and so far, no real concerning issues what soever

1) Each school has its own fully self managed portal (organisation) 2) Ability to have 2 parents to watch over students progress 3) Ability to have the “careers Adviser” at the school to watch over the students (Manager) 4) Ability of Instructors (school teachers) to have complete control over the courses 5) Competencies mapped back to ASQA (TGA) https://training.gov.au/Training/Details/AVI30419 requirements 6) Internal messaging system with students and teachers in a safe controlled environment 7) Ability of the Instructor to enroll students in the next courses (unit of competency) 8) Benchmark answers when marking assessments

I actually found it quite simple, I do not really have anything negative to say, other than it took me time to learn the way Matrix makes things happen, which are all very intuitive

Ability to Customise and Brand the platform.

Reporting, Initial Onboarding and ongoing support, Student enrolment into face-to-face workshops, Compatibility of SCORM files on all devices is poor, App is challenging to use, and does not have a smooth user experience.

It is the only platform on which I found all the functionalities I need as a trainer. From the beginning it seems a bit complicated to understand the whole architecture of the portal, later it was easy for me to build interactive, adaptive and personalized courses.

1. Diversity of training solutions that can be used. 2. The portal has only fallen once in 9 years of daily use. 3. Integration of dozens of ad-ons that really help the training process

1. The fact that it does not integrate a SCORM export solution. 2. Extremely slow, limited customer service. They offer only laconic answers and are not focused on solving the problems faced by the administrator. Sometimes the distance between answers is 5-7 hours, even if they are in the US time zone. This is extremely frustrating. 3. Participants must pay monthly to access the platform, even after completing the course. At the beginning, the participants could check their account and diplomas without paying and only paid if they entered the course. Now they have no access to anything unless they pay.

We've streamlined our training offer since starting with Matrix LMS, and increased number of people attending our training by at least 200%.

It's our one stop shop for managing training, whether it's online or in a classroom. Before using Matrix we spent a lot of time managing classroom training. Users can self enrol, we can manage waitlists and assessments can be uploaded for marking, providing an excellent audit trail. We can also manage multiple brands within the one portal, which is both a cost saving and saves on administration effort.

There was a hefty price rise about 2 years after we started using it. It's still reasonable value for money, but it left us in an awkward position if we didn't get approval for the extra funds, as we would have had to move learning portals again, which is a big effort. However, they did ease us into the change and we appreciate that enormously.

As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.

There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.

Matrix LMS has been essential to our success as a business. The level of support has been exceptional.

The ease of setup, assessment task management and ongoing customer support are essential for our eLearning platform. Matrix LMS delivers all these features,

The level of reporting and compliance management could be improved. I have specific needs and have to adapt the reporting platform.

I use this training portal in my day to day work for an insurance broker that has to have over 2,000 sales staff fully trained. The portal allows me to easily create organisations, classes, lessons, modules and students and combine them all to create structured learning that is easy to track, easy to report on and all for an affordable monthly cost. The support forum is a great place to raise any issues and there's always someone available to answer any questions I have. It's not perfect and is still improving each month, but it allows me to do my job more efficiently and does a lot of heavy lifting that I would otherwise have to do with spreadsheets and time that I don't have.

Ease of use, customisable aspects.

Some issues embedding videos, but support forum is a big help with this.

The experience as admin and teacher has been great. The experience of the students and users has been nice but always with an improvement comment of something that for now it cannot be adjusted. Great platform aldough, it has fullfilled most of the company´s requirements. Thank you.

Very easy to implement, easy understanding of the process to create content, courses, paths, etc. The platforms base is really easy to navigate (admin)

There are some features that should be editable or personalizable to provide the user a better experience navigating. There is no drag and drop content option or chance the location of widgets, menu, boxes etc. This may give another good experience to the user.

Good.

Responsiveness, Pricing, Support Forum

Old user interface Inability to integrate different SSO capabilities e.g Login with Microsoft account (outlook.com)

Matrix LMS is very user-friendly and has so many features that will allow an organization to maximize the benefits of self-directed learning.

Although the platform allows for customization of reports, there are so many options that it be daunting. I wish there is a guide that will help the administrator department identify the data that matters.

Very Good!

Flexible pricing plans that are reasonable. Has terrific add on features and customization. The tech support is very responsive, thorough, and 24 hours on weekdays. Love that there is an App as a learner choice. Frequent updates enhance my administrator experience regularly.

1) Training aids will get you started but you have to spend a great deal of time, and trial and error in learning to manage your LMS, build courses, etc. 2) I lost some completion data records where there should of been a hard stop warning that this could happen before I made the change. 3) There is no weekend tech support which I would likely use only occasionally. 4) I can't configure slides to move horizontally in a single slide click through fashion. Rather, I have to either load them individually or leave it as a vertical scroll through of the entire deck.

We are familiar with this software. It does everything we need it to do. Our participants are able to find what they need.

It could be prettier and easier to navigate. It can get complicated to find what you're looking for, and the ease of enrolling participants is cumbersome - a mail merge or excel sheet upload would be extremely helpful. The Calendar is a total mess, and requires constant attention in order to update it.

With a world class solution, the super responsive & customer focused support function make Matrix LMS best of breed!

Beautiful interface - ease of use - mobile responsive - inbuilt gamification - social community - Inbuilt Apps - automation of everything with innovative rules engine - this solution has it all!

Copyright attribution feature would assist with government focused applications