SmarterU is a cloud-based training course design and learning management system (LMS) for organizations of all sizes. The solution offers a wide library of video courses which can be used to train professionals in multiple sectors including human resources, finance, health and information technology.

SmarterU includes a custom branded portal for learners to complete training courses and earn certification through a single interface. Learners can also view summaries of their monthly engagement, enrollments, action by status and certification through a dashboard. The solution is able to support more than 10 languages.

SmarterU allows users to create interactive courses by adding graphics, videos, links, tables, powerpoint and PDF files. It offers dashboards for various user types including administrator, supervisor, instructor, course admin, executive, enroller and e-commerce management. SmarterU is a scalable tool that stores user data securely in SSAE16 Type II, CSAE3416 compliant data center. The vendor offers daily information backup.

Add course content
Add course content

Add course content

Learner profile and activity statistics

Learner profile and activity statistics

User dashboard

User dashboard

Supported Operating System(s):

Web browser (OS agnostic)



29 Reviews of SmarterU

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 29 reviews

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Tami from Yesway

Industry:  Retail

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

January 2018

Has potential, but will wait and see.

Pros

We haven't fully implemented, but it has features such as Libraries (knowledge base) and the ability to pull together Learning plans with both online, in-person and articles.

Cons

I have not been extremely impressed with the support provided by the Implementation Manager. We have not yet implemented, but I wish there was a little more recommendations on setup and structure.

Review Source

Tonia from Yamnuska LLC

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Great customer support but the software is too much for a small business

Pros

Lots of features for building a course, supports multiple languages, provides seamless transition between different types and formats of materials, has a good quiz maker. Fantastic customer service and support

Cons

At the time their course builder design was not responsive which was the biggest frustration. Also it did not allow just cutting and pasting... so it was time consuming to retype everything.
I also found that their LMS is more than a small business needs. If you have hundreds of employees then yes, this may be the way to go to administer training for larger organizations... But there's too much functionality which only complicates life for a small business or a small training company as it requires a steep learning curve

Review Source: Capterra

Response: Neovation, Neovation Corporation

July 2017

Thank you for trying SmarterU and we're sorry that we weren't the right fit for you. We're working on improvements to our course builder tools to make it easier to use. We do have many happy small business clients (http://bit.ly/2uIiPia) and you are correct that we are a very robust system - suitable for all business sizes depending on what they need. We are always seeking to improve, and thank you for your feedback. If your needs change, we'd love to have you back as a client. And thanks for the shout out to our Client Care team!

Kristin from HubSpot

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Limited product, great customer service

I was really excited when I first started using SmarterU, it seemed so easy. Once I dove in, I realized that you have to do workarounds for everything. Their customer service is fantastic, though, especially considering they hear from us all the time. They always get back to us. One thing that they refuse to change, that drives me crazy, is how limited Admin rights are. I can't enroll a learner in a class if the class isn't the same as their "home group", as an admin I should be able to override these restrictions. I can essentially only enroll learners in the same things they can enroll themselves in, unless I temporarily change all of the settings for the course.

Review Source: Capterra

Response: Neovation, Neovation Corporation

July 2017

Thank you for your feedback. Sorry that we have disappointed you! Our team is actively working on improving your experience. As you mentioned, our Client Care team has been collaborating with your Admin team to update your account structure to minimize work-arounds for permissions, etc. We want to find the best set-up/account structure to meet your specific needs and make it right.

Lauri from Ottawa Rotary Home

Ease-of-use

Customer support

June 2016

Very Responsive to Customer Needs

I cannot tell you how pleased we are with the SmarterU system for our internal use. The learning plans are fantastic, and for the first time in a very long time we have a handle on our internal training and records! The automation of it all was more than I dreamed of. Additionally, the support team is great and, as a business, SmarterU is very responsive to customer's needs.

Review Source: Capterra

Response: Neovation, Neovation Corporation

March 2017

Thanks, Lauri - we really strive to be "best in class" when assisting our clients and meeting their needs. So glad that our Learning Plans module is working so well for you!

Don from BNI Canada - Business Network International, Canada

Ease-of-use

Customer support

June 2016

Professional and Helpful Team, Happy With The Product

The SmarterU team have been very professional and helpful. I can easily and happily verify their understanding of eLearning technology, pedagogical concepts, and overall team personality. I am pleased with the product they produced for us. I endorse the SmarterU team!

Review Source: Capterra

Vanessa from Epcon Communities Franchising, Inc.

Ease-of-use

Customer support

June 2016

I Can Always Count On SmarterU

I've worked with other systems before and I've never come across a system that is so focused on their customer and upon continual enhancements and development. Their graphic design team is great. Their support team is great. I can always count on SmarterU for a quick response and additional help when I need it. I highly recommend them!

Review Source: Capterra

Andrew from Couple To Couple League

Ease-of-use

Customer support

June 2016

Love Working With SmarterU

Any time I talk to anyone with SmarterU, I'm truly blown away by the positive attitude and willingness to help. I love working with you all.

Review Source: Capterra

Heather from NightTenders, Inc.

Ease-of-use

Customer support

June 2016

Super Happy With the Course Templates

We absolutely love the course templates! Our team were super happy to see their colors and brand implemented throughout. Thank you to SmarterU's design team for the effort!

Review Source: Capterra

Crystal from Building Professionals

Ease-of-use

Customer support

June 2016

Grateful To the Support Team

I'm grateful the SmarterU support team responds so quickly, it's reassuring to know I have backup!

Review Source: Capterra

Jennifer from University of Ottawa Heart Institute

Ease-of-use

Customer support

June 2016

It's Been Amazing

It's been amazing. This process has been so easy, and we're so excited that we're looking for more money in our budget to get more course work done. SmarterU has been a great system for us, but most especially the customer service.

Review Source: Capterra

Response: Neovation, Neovation Corporation

June 2016

Thanks, Jennifer! We think our clients are pretty amazing and easy to work with! Appreciate the kind words.

Sarah from SpeakLife, Inc.

Ease-of-use

Customer support

June 2016

Josh Flower Is A Champion

I am a new client, having recently signed a contract for the SmarterU LMS platform. Josh Flower has been my contact throughout our discovery process, as we shuffled through the landscape of LMS vendors. I found Josh Flower to be, hands down, the most attentive, genuine, personable representative I have come across in a very long time. The criteria for evaluating and choosing the right system for my organization were rigorous, and Josh was with me every step of the way; always providing timely answers and working with others at Neovation to dig into technical and functional details for me. He provided expert guidance and creative ideas, without overpromising. Josh is a true champion for Neovation and for SmarterU and was an integral part of my decision to choose SmarterU as our solution. He makes topnotch efforts to deliver high quality service to his clients.

Review Source: Capterra

Response: Neovation, Neovation Corporation

June 2016

We do our best to start every client relationship on the right foot - and then carry that consultative, responsive, helpful attitude through every aspect of our work with our clients, delivered by every person on our team. Thanks for your compliments - you've made Josh blush!

Jen from TASC - Total Administrative Services Corporation

Ease-of-use

Customer support

June 2016

Fabulous Customer Service

Heather and Chris on SmarterU's Client Success Team are FABULOUS at customer service, getting back to clients quickly and efficiently, and helping out whenever needed.

Review Source: Capterra

Response: Neovation, Neovation Corporation

June 2016

Thanks Jen, for the shout-out to our Client Care team - we really try to deliver on our promise of "We Love You More" - and thanks for recognizing their care and passion for our clients' success.

Patrick from The Nova Scotia College of Physiotherapists

Ease-of-use

Customer support

June 2016

SmarterU Has The Best Service Team

Best service team in the business!

Review Source: Capterra

Response: Neovation, Neovation Corporation

June 2016

Thanks Patrick for the shout-out to our Client Care team. We mean it when we say "We Love You More"!

James from The Battered Fish

Ease-of-use

Customer support

June 2016

Great User-Friendly Program

Great user-friendly program, and the support staff are friendly and helpful.

Review Source: Capterra

Response: Neovation, Neovation Corporation

June 2016

Thanks, James! We want out platform to meet your needs, and we're here to help make it easy! Made sure our development and UX teams got to hear your shout-out on the "user-friendly" comment Means a lot to hear their work makes a difference to you..

Stephen from Metal Supermarkets Franchising Group

Ease-of-use

Customer support

June 2016

We Love SmarterU

Solid platform, good customer service, strong relationship and constant improvement philosophy. We love SmarterU, and we are now also BinaryCanary clients as well.

Review Source: Capterra

Response: Neovation, Neovation Corporation

June 2016

Thanks Stephen - our whole team had a big smile due to your review. Much appreciated!

Martin from Reel Academy

Ease-of-use

Customer support

June 2016

Class-Act Software Company

Every time there is a SmarterU release, it feels like Christmas. They're a class act software company.

Review Source: Capterra

Response: Neovation, Neovation Corporation

June 2016

Happy to help you "feel like Christmas" 6 to 8 times a year - thanks for the great comment!

Mike from Tri-Fit Business Development

Ease-of-use

Customer support

June 2016

SmarterU Is The Best System I Have Used

The speed and ease of assigning classes, and the grading capability, makes me a happy camper! SmarterU is the best system I have used. Good pace of development. Cost-effective solution. Responsive support.

Review Source: Capterra

Ruthie from The Lunch Lady Group Incorporated

Ease-of-use

Customer support

June 2016

We Love It

We love the program and the service SmarterU provides!

Review Source: Capterra

Giles from LEEA - Lifting Equipment Engineers Association

Ease-of-use

Customer support

June 2016

Great Product - A Clear Leader in the LMS Marketplace!

Great product. The team at SmarterU really helped us get our learning out to our global audience. They encourage input from their subscriber community, building our needs and ideas into a well planned roadmap of developments that delivers a continually evolving (and improving) end-user experience. The accessibility and responsiveness of the senior management, along with the effective and human approach the in-life support team gives us, makes SmarterU a clear leader in the LMS marketplace.

Review Source: Capterra

Response: Neovation, Neovation Corporation

June 2016

Thank you Giles - we really appreciate the thorough and thoughtful review. You've touched on so many things we strive to achieve - great that your experience reflects our desire to be the best we can be - and to continually improve as we go forward.

Melissa from MaidPro Franchising

Ease-of-use

Customer support

June 2016

Diligent, Thorough, Timely

SmarterU's hard work really shows... they have been diligent, kind, timely, and thorough with every support ticket we've thrown their way, and it has not gone unnoticed! I'm a very happy customer.

Review Source: Capterra

Displaying 1 - 20 of 29 reviews