--- title: "Margill Loan Manager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Margill Loan Manager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Margill Loan Manager is a good fit for you!" source_url: "https://www.softwareadvice.com/loan-servicing/margill-loan-manager-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Loan Servicing Software](https://www.softwareadvice.com/loan-servicing/) / [Margill Loan Manager](https://www.softwareadvice.com/loan-servicing/margill-loan-manager-profile/) / Margill Loan Manager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/loan-servicing/margill-loan-manager-profile/) Reviews # Margill Loan Manager User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 39 reviews (81%) - 4 stars: 8 reviews (17%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Exceptional - particularly due to the customer service and assistance. ## Margill Loan Manager customer reviews Showing reviews 1-25 of 48 (page 1). ### Utilize software to administer 4500+ client mortgage files. This software has been exceptional. - Overall rating: 5/5 - Reviewer: Sheri L. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Margill representatives have been very good with us. Pros are ease of entry of information onto the system, ease of creation of custom reports for export and merge(s), flexibility of the software/program providing options for subsidized loan payments, actual loan payments and ability to enter multiple interest rates and ability to change interest rates as well as the feature to have multiple loans under one client (borrower). We have been using this software since 2012 and it has been flexible enough to accommodate loans and mortgages with very specific idiosyncrasies. Any and all issues encountered with the software and/or system performance have been resolved in a timely/professional manner by Margill representatives. #### Cons We have experienced a few minor performance issues over the years, however, they have been dealt with and addressed satisfactorily in a timely manner each time with great support from Margill representatives. We have been able to access and use the software everyday since installation with any downtime being minutes to hours, not days. WE CAN NOT AFFORD ANY DOWNTIME WITH OUR LOAN SYSTEM. --- ### Positive for the whole time we have used it - Overall rating: 5/5 - Reviewer: Luke W. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Simple, low cost solution. Great for a start up or small business to manage all types of loans. It has helped us grow out customer base substantially and keep clear records of all the transactions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to add-in unlimited fields for information gathering, record keeping and future analytics is really helpful. The calculations are correct and there are variations to the standard loan amortisation calculations which suites some alternate situations. Most of all we have really appreciated the high level of support provided by the Margill team and the low cost to implement and use the software. #### Cons Simply that is was a new system and therefore just navigating around it was a unique experience but if you can get used to all the shortcuts etc it is actually really simple. The main item we miss is the ability to access within a web browser as it needs to be hosted somewhere. The offset of this is you, the user, have more security of data. --- ### Review for Margill Loan Manager software - Overall rating: 4/5 - Reviewer: Pauline C. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered The Prescott-Russell Community Development Corporation (PRCDC) has been using Margill Loan Manager software since 2013. With Margill, we can create reports for all our needs and the needs of our clients, whether for a general or specific report, with the huge field base, equation management, standard or tailored reports. The calculation tables (depreciation) are clear and very precise. Even tasks such as correspondence, databases, global calculations, individual calculations, and billing are done with ease. It is a user-friendly, professional software, and a charm. We would also like to note that the support of the Margill team was and is still phenomenal and on behalf of the SDCPR, we thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Margill is Great Value - Overall rating: 5/5 - Reviewer: Christopher C. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Margill has been great and is a welcome option for us. It takes some getting used to but its value and functionality are what make the system work well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The price, ease of use, and over functionality. It is right-sized for my company and has many great features such as a document merge and versatile customization. #### Cons How the information is presented takes some getting used to and there are some details of the system that do not agree with how the information should be presented or what is expected. [SENSITIVE CONTENT HIDDEN] offered several work arounds for us and we are looking at these options now. #### Reasons for choosing Margill Loan Manager Value and functionality. #### Reasons for switching to Margill Loan Manager Old, unsupported system was in need of replacement. #### Vendor response Thanks for this Christopher. I'm curious to find out more about the information presentation aspects you mention. Replied November 2020 --- ### good product - Overall rating: 5/5 - Reviewer: Rainbow Z. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to customize the software yourself to meet your needs. #### Cons Hope it can eventually become an accounting system that specific in mortgage. #### Reasons for switching to Margill Loan Manager Hard to customize. The system wasn't able to adjust into our need. #### Vendor response Thank you for the review Ms Zhu. Fortunately, Margill Loan Manager will never become a full-fledged accounting system since our core is mathematics and loan servicing capabilities. Don't forget, you can include your general ledger accounts in Margill and extract any accounting information from the system in seconds and export the data to QuickBooks, Sage, Excel, CSV and TXT formats. We can even customize to any other accounting package. If I am not mistaken, your were using TMO before switching to Margill... Replied June 2020 --- ### Excellent Software for Loan Management - Overall rating: 5/5 - Reviewer: Arlyn P. - Industry: Gambling & Casinos - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Margill Loan Manager has simplified the way we manage our loans, saving us time as we don't have to create separate Excel amortization tables or go to a separate documents to post interests; we can keep all the loan information in just one place, and the information/reports are accurate. Great software and excellent customer service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that this software is user friendly, easy to use, to learn and to manage the loan data. #### Cons So far, this software is perfect for our Company; the only inconvenient I have experienced is that when listing several payments due on the same date, the report only takes the first listed amount. #### Vendor response Thanks for this Arlyn. As for your issue, I think you are choosing the field called "Next Due Payment". The software looks for the next Due payment but can only take the first one it sees. We rarely see multiple Due payments on the same day - these would usually be combined to one due amount. We can talk about your particular need together and why you do it this way. Will call you. Replied January 2019 --- ### Responding to our needs in Loan MANAGING. Very user friendly. - Overall rating: 5/5 - Reviewer: Michel D. - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Help our co. to expand faster and help every department to improve quality work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordable and easy to install . No bug and no high costs developping. Time for training was very low and everyone was happy to use a so powerfull tool. #### Cons Letters and documents should be improved as .doc instead of .rtf , but it is working like it is. We would have purchase this software many years before if we knew it was available on the market. #### Vendor response Thank you for this Mr. Desjardins. The good news, in our version 4.4 now being released, we have vastly improved the document merge module and can now merge to Word (and PDF of course) and can even include start-of-loan-to-date, year-to-date and previous reporting period data in your statements . Replied February 2018 --- ### The right fit for a small mortgage loan company like Financière Victoria - Overall rating: 5/5 - Reviewer: Maxime S. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can't imagine going back to an Excel & check protocol. Margill allowed our company to grow and streamline the process. It is very easy to use for me and my assistants. #### Cons The possibility to access the database remotely could be a must, especially in Covid time. #### Vendor response Thank you for this Maxime. As for access remotely in these special times, you can remote into your server (by RDP connection or other. We also offer Margill on the Cloud (Azure) as a service (SAAS). Replied December 2020 --- ### A great loan management system - Overall rating: 5/5 - Reviewer: Alanna L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Margill has been hugely helpful for my firm, helping us to keep track each bespoke deal when our firm is growing at a fast rate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Margill has all the main features we needed: the ability to book loans and equity deals, fees, build alerts and reports. It is great value for money. [SENSITIVE CONTENT] at Margill has been a delight to work with, he has been incredibly helpful helping us adapt Margill to suit our firm. #### Cons It would be great if we could use Margill to calculate risk on our deals: principal repayment profiles for the portfolios, interest rate sensitivity analysis and credit analytics. #### Reasons for choosing Margill Loan Manager The features, the price and the team. #### Vendor response Thanks very much for this Alanna. We should discuss the needs your outilined. You can do quite a bit with "Equations" Replied November 2021 --- ### The Margill team is very responsive and has demonstrated flexibility whenever needed. - Overall rating: 5/5 - Reviewer: Mickey M. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company needed custom software that was difficult to find in the open market - we chose to purchase Margill which did not meet our exact needs out of the box, however, the team crafted a customized solution that has served us well. Cust Support and the team understand client needs and provide a personalized experience. #### Cons It would be great if the software evolved to have some more CRM functions in the future. Otherwise, as far as a loan management system is concerned, this is a good option. --- ### Great Program - Overall rating: 5/5 - Reviewer: George M. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered I have been using Margill for about 5 years now and I can't imagine life without it! Before I chose to go with Margill I looked at several other programs. Most were from the US and not easily adapted to Canadian use and they were much more expensive. I chose Margill Loan Manager after very careful consideration and I am glad I did. The customer support is unbeatable and very personal and the program itself is very easy to use and has saved me thousands. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Experience with MLM - Overall rating: 5/5 - Reviewer: michael S. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered We are just a small Lending company trying to look for a software that we could use that is user friendly. We had downloaded MLM as a trial at first as we are trying to figure it out. It is a very good software. The representatives from MLM are the best! They helped us out with everything! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Good Program, Good Service - Overall rating: 4/5 - Reviewer: James H. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We are a small business with a few hundred ongoing loans. Although some upfront learning is required Margill is ultimately easy to use and powerful. The technical service provided by Margill is some of the best we have found among software companies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Easiest software available - Overall rating: 4/5 - Reviewer: Michel D. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered This software is easy to install and to use. Also, we recommend this software for its flexibility considering the work we do. The cost is reasonable and attractive. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### Gestionnaire de Prêts Margill - Overall rating: 5/5 - Reviewer: Vickie D. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered The loan manager Margill is really easy to use and I save time to always respect my deadlines, Margill staff is very kind and understanding. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Loan Administrator - Overall rating: 5/5 - Reviewer: Jocelyne C. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered Easy to use and if we need information we get a prompt answer from Margill. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Margill Loan Manager Has Greatly Improved Our Lending Processes & Reporting - Overall rating: 5/5 - Reviewer: Lindsay T. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered After a year-and-a-half in use, I for one am very happy we selected Margill Loan Manager. Our workflow and reporting capacity is greatly improved with the Margill Loan Manager. We're generating amortizations for different repayment scenarios, including irregular payment schedules, on Margill now, which has given us tremendous ability to better serve our customers. The Document Merge feature has cut down our processing times by half. Moreover, we've customized reports to accommodate the requirements of the different shareholder entities and loan programs we administer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amortization, modification of payment schedule/amount, Document Merge, Accounting Entries and ability to export directly to our accounting software, ability to customize Reports, APR calculation and much more. #### Cons I wish we could further customize the "Detailed Tables" available for creating statements. Otherwise, I feel like I haven't really learned how to use all the available features yet. #### Vendor response Thanks very much for this Lindsay. For the "Detailed tables" (so the actual payment schedule in the Document Merge module), there are 14 templates and we can create others for our clients. What you can do on your own with any of the templates is change the header names, column widths and font size. We should probably eventually do another training session so you can learn even more. Thanks! Replied December 2021 --- ### Margill Loan Servicing Great Program - Overall rating: 5/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience in regard to Margill. Great Staff, Very Responsive, Great Customer Service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, accurate. Great Staff. [sensitive content hidden] has helped migrate all of our servicing needs from our previous provider and has been with us all along the way. He has provided over the top customer service. #### Cons Everything has been great. Only wish the due dates for us was a bit easier to manage. #### Reasons for switching to Margill Loan Manager They discontinued servicing their program. #### Vendor response Hi Gary, thanks for your time and effort in sharing your experience with others. We truly appreciate it and hope you continue to enjoy using our software. Please don't hesitate to reach out if you have any questions or suggestions for us. We're always here to help. Replied November 2023 --- ### Margill Review - Overall rating: 5/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered We have been using Margill for over 3 years & to sum up our experience in 1 word I would say fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, uploaders work great & the best customer service! #### Cons We would like API's to connect directly to automate some of our reporting. Certain advanced loan features are not available. #### Vendor response Thanks for this Aaron. Much appreciated! As for the APIs, you would need to go through the automated reports that can be created once or many times a day and then pulled into your other information systems in CSV, TXT or Excel formats. We do not provide direct database connectivity for security reasons. Replied August 2024 --- ### More efficient - Overall rating: 5/5 - Reviewer: Mimi W. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered very happy. Made the job much more efficient - so glad that we implemented Margill. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros previously all the tracking and schedules were done in excel and easy to make errors. Now when I am asked a question on a loan, I am able to get the information quickly. More accurate information. #### Cons Sometimes when trying to get reports for the information I am looking for, it takes some trial and error to figure out the parameters. #### Reasons for choosing Margill Loan Manager unknown #### Reasons for switching to Margill Loan Manager inefficient, errors, unable to get reports on a global basis #### Vendor response Thanks for this Mimi. As for the reports, you are right, a little overwhelming to have over 1000 reporting fields to choose from - luckily they are by theme... We are also always there to help. A quick email to support@margill.com and we can guide you... Marc Replied July 2023 --- ### Excellent Software - Overall rating: 5/5 - Reviewer: Max S. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered It has been an amazing experience. The software performs perfectly and customer support is easy to contact. [sensitive content hidden] from Margill did an outstanding job during our conversion from another servicing software package and was very thorough with educating me on how to use the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how flexible the software is in that you can customize it to fit your particular lending platform and business model. It is simple to add custom fields or remove unwanted / not used fields. Setting up a loan for the first time is easy and making any modifications to the loan over time is also an easy procedure. I am able to quickly identify payments that are late or those coming due in the near term. #### Cons I think there could be some improvements with custom report and invoice design. #### Reasons for switching to Margill Loan Manager The servicing software vendor for the product we were using decided to cease operations. #### Vendor response Thanks for this Max, much appreciated. As for the Document Merge tool so you can create your own templates with over 1000 fields and equations, yes creating them initially with fancy formatting is more challenging, but once done it can be used forever... Marc Replied July 2023 --- ### We have been using MarGill for over 4 years and are very satisfied with the services provided. - Overall rating: 5/5 - Reviewer: Abneesh M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is user friendly and regular updates with new features are provided. It is very flexible to meet your business model and you can customize the reports to what you want to see. Usually there are pre-set reports in other softwares and I personally love this feature. They provide exceptional Customer Service. Questions and concerns are addressed right away. It is the Best cost to value software out there in the industry. #### Cons The only thing I gave 4 stars was at Features and Functionality, the software has improved a lot over the past years and our feedback and is always listened to and added on to the next update. Cust support and the team have been continuously evolving the software. --- ### Excellent software with great support - Overall rating: 5/5 - Reviewer: Steve C. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Margill for 3 years to monitor our growing private mortgage and auto loan business. We have hundreds of loans under management. We are a family office with our own money at risk. We would not use a software product that didn't deliver the information we need. We have been very happy with the software and the excellent support service and will continue to expand our licence as our business grows. If the software doesn't meet someone's requirement during a demo period so be it. It happens every day. I do have an issue when I read someone posting a negative review on this site and suggesting that my company's satisfaction (after a thousand hours of use) is not real and that other reviewers have knowingly posted positive misleading reviews. Pure nonsense. And it really speaks volumes about the character of that reviewer to frame their comments this way. #### Cons Would like more video tutorials as we probably only use a fraction of the software's capability. We find video tutorials more effective than most manuals. #### Vendor response Thanks for the comment Steve. As for videos, we are starting our little collection which you can see in the Support Center: www.margill.com/en/support-center/. The Support Center also has our blog in which we regularly answer user questions. Many good questions in there! Replied December 2017 --- ### Ease of Implementation and USe - Overall rating: 5/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Exceptional - particularly due to the customer service and assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Margill provides our organization with all the functionality we require with the comfort that nothing will wrong. Customer service and assistance is exceptional and provides assurance if there is any questions or clarification required as to usability or functionality. #### Cons Our methodology for calculating late interest required a work around. Would be nice to have this as a core capability of the software. #### Reasons for choosing Margill Loan Manager Best fit for price #### Reasons for switching to Margill Loan Manager Needed capability to expand without introduction of errors #### Vendor response Thanks for this Michael. Glad you are enjoying the software. As for the calculation methodolgy, Margill follows laws and regulations and industry and accounting rules. I am convinced your clients and your accountants will appreciate this rigor. Replied March 2022 --- ### We are a group of investors that buy loan pools...great loan manager for what we do.... - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Airlines/ Aviation - Product usage: Used weekly for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Again, we are a group of investors that by loan pools. The program works very well for us. we like the simplicity of the manager and it's overall manageability of our loans. #### Cons Statements and reports are great...sometimes the printing alignment is an issue... The updates are a little expensive.... you get what you pay for though ! ## More reviews [Next reviews](https://www.softwareadvice.com/loan-servicing/margill-loan-manager-profile/reviews/?page=2) --- Margill Loan Manager Reviews, Pros and Cons - 2026 Software Advice