All Margill Loan Manager Reviews
1-25 of 47 Reviews
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Abneesh
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
We have been using MarGill for over 4 years and are very satisfied with the services provided.
The software is user friendly and regular updates with new features are provided. It is very flexible to meet your business model and you can customize the reports to what you want to see. Usually there are pre-set reports in other softwares and I personally love this feature. They provide exceptional Customer Service. Questions and concerns are addressed right away. It is the Best cost to value software out there in the industry.
CONSThe only thing I gave 4 stars was at Features and Functionality, the software has improved a lot over the past years and our feedback and is always listened to and added on to the next update. Cust support and the team have been continuously evolving the software.
Michael
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Ease of Implementation and USe
Exceptional - particularly due to the customer service and assistance.
PROSMargill provides our organization with all the functionality we require with the comfort that nothing will wrong. Customer service and assistance is exceptional and provides assurance if there is any questions or clarification required as to usability or functionality.
CONSOur methodology for calculating late interest required a work around. Would be nice to have this as a core capability of the software.
Reason for choosing Margill Loan Manager
Best fit for price
Reasons for switching to Margill Loan Manager
Needed capability to expand without introduction of errors
Vendor Response
Thanks for this Michael. Glad you are enjoying the software. As for the calculation methodolgy, Margill follows laws and regulations and industry and accounting rules. I am convinced your clients and your accountants will appreciate this rigor.
Replied March 2022
Gary
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Margill Loan Servicing Great Program
I have had a great experience in regard to Margill. Great Staff, Very Responsive, Great Customer Service.
PROSEasy to use, accurate. Great Staff. [sensitive content hidden] has helped migrate all of our servicing needs from our previous provider and has been with us all along the way. He has provided over the top customer service.
CONSEverything has been great. Only wish the due dates for us was a bit easier to manage.
Reasons for switching to Margill Loan Manager
They discontinued servicing their program.
Vendor Response
Hi Gary, thanks for your time and effort in sharing your experience with others. We truly appreciate it and hope you continue to enjoy using our software. Please don't hesitate to reach out if you have any questions or suggestions for us. We're always here to help.
Replied November 2023
Roxann
2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2018
Good product
The developers are easily reached to assist you with any problems with the program. It is backed by it's developer
CONSThe program is really expensive the cost could be lowered significantly though offering a standard fee
Vendor Response
Thank you for the review. I do understand that you being based in Jamaica, the price may seem slightly high because of the currency exchange, but Margill is one the most affordable software out there starting at less than $2000. I'm a little surprised by your 3.5 stars. Seems because of the price...
Replied February 2018
Steve
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Excellent software with great support
We have used Margill for 3 years to monitor our growing private mortgage and auto loan business. We have hundreds of loans under management. We are a family office with our own money at risk. We would not use a software product that didn't deliver the information we need. We have been very happy with the software and the excellent support service and will continue to expand our licence as our business grows. If the software doesn't meet someone's requirement during a demo period so be it. It happens every day. I do have an issue when I read someone posting a negative review on this site and suggesting that my company's satisfaction (after a thousand hours of use) is not real and that other reviewers have knowingly posted positive misleading reviews. Pure nonsense. And it really speaks volumes about the character of that reviewer to frame their comments this way.
CONSWould like more video tutorials as we probably only use a fraction of the software's capability. We find video tutorials more effective than most manuals.
Vendor Response
Thanks for the comment Steve. As for videos, we are starting our little collection which you can see in the Support Center: www.margill.com/en/support-center/. The Support Center also has our blog in which we regularly answer user questions. Many good questions in there!
Replied December 2017
Sheri
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Utilize software to administer 4500+ client mortgage files. This software has been exceptional.
Margill representatives have been very good with us. Pros are ease of entry of information onto the system, ease of creation of custom reports for export and merge(s), flexibility of the software/program providing options for subsidized loan payments, actual loan payments and ability to enter multiple interest rates and ability to change interest rates as well as the feature to have multiple loans under one client (borrower). We have been using this software since 2012 and it has been flexible enough to accommodate loans and mortgages with very specific idiosyncrasies. Any and all issues encountered with the software and/or system performance have been resolved in a timely/professional manner by Margill representatives.
CONSWe have experienced a few minor performance issues over the years, however, they have been dealt with and addressed satisfactorily in a timely manner each time with great support from Margill representatives. We have been able to access and use the software everyday since installation with any downtime being minutes to hours, not days. WE CAN NOT AFFORD ANY DOWNTIME WITH OUR LOAN SYSTEM.
Lindsay
Banking, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Margill Loan Manager Has Greatly Improved Our Lending Processes & Reporting
After a year-and-a-half in use, I for one am very happy we selected Margill Loan Manager. Our workflow and reporting capacity is greatly improved with the Margill Loan Manager. We're generating amortizations for different repayment scenarios, including irregular payment schedules, on Margill now, which has given us tremendous ability to better serve our customers. The Document Merge feature has cut down our processing times by half. Moreover, we've customized reports to accommodate the requirements of the different shareholder entities and loan programs we administer.
PROSAmortization, modification of payment schedule/amount, Document Merge, Accounting Entries and ability to export directly to our accounting software, ability to customize Reports, APR calculation and much more.
CONSI wish we could further customize the "Detailed Tables" available for creating statements. Otherwise, I feel like I haven't really learned how to use all the available features yet.
Vendor Response
Thanks very much for this Lindsay. For the "Detailed tables" (so the actual payment schedule in the Document Merge module), there are 14 templates and we can create others for our clients. What you can do on your own with any of the templates is change the header names, column widths and font size. We should probably eventually do another training session so you can learn even more. Thanks!
Replied December 2021
Max
Banking, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Excellent Software
It has been an amazing experience. The software performs perfectly and customer support is easy to contact. [sensitive content hidden] from Margill did an outstanding job during our conversion from another servicing software package and was very thorough with educating me on how to use the software.
PROSI like how flexible the software is in that you can customize it to fit your particular lending platform and business model. It is simple to add custom fields or remove unwanted / not used fields. Setting up a loan for the first time is easy and making any modifications to the loan over time is also an easy procedure. I am able to quickly identify payments that are late or those coming due in the near term.
CONSI think there could be some improvements with custom report and invoice design.
Reasons for switching to Margill Loan Manager
The servicing software vendor for the product we were using decided to cease operations.
Vendor Response
Thanks for this Max, much appreciated. As for the Document Merge tool so you can create your own templates with over 1000 fields and equations, yes creating them initially with fancy formatting is more challenging, but once done it can be used forever... Marc
Replied July 2023
Mimi
Government Administration, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2023
More efficient
very happy. Made the job much more efficient - so glad that we implemented Margill.
PROSpreviously all the tracking and schedules were done in excel and easy to make errors. Now when I am asked a question on a loan, I am able to get the information quickly. More accurate information.
CONSSometimes when trying to get reports for the information I am looking for, it takes some trial and error to figure out the parameters.
Reason for choosing Margill Loan Manager
unknown
Reasons for switching to Margill Loan Manager
inefficient, errors, unable to get reports on a global basis
Vendor Response
Thanks for this Mimi. As for the reports, you are right, a little overwhelming to have over 1000 reporting fields to choose from - luckily they are by theme... We are also always there to help. A quick email to support@margill.com and we can guide you... Marc
Replied July 2023
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed December 2017
We are a group of investors that buy loan pools...great loan manager for what we do....
Again, we are a group of investors that by loan pools. The program works very well for us. we like the simplicity of the manager and it's overall manageability of our loans.
CONSStatements and reports are great...sometimes the printing alignment is an issue... The updates are a little expensive.... you get what you pay for though !
Christopher
Banking, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Margill is Great Value
Margill has been great and is a welcome option for us. It takes some getting used to but its value and functionality are what make the system work well.
PROSThe price, ease of use, and over functionality. It is right-sized for my company and has many great features such as a document merge and versatile customization.
CONSHow the information is presented takes some getting used to and there are some details of the system that do not agree with how the information should be presented or what is expected. [SENSITIVE CONTENT HIDDEN] offered several work arounds for us and we are looking at these options now.
Reason for choosing Margill Loan Manager
Value and functionality.
Reasons for switching to Margill Loan Manager
Old, unsupported system was in need of replacement.
Vendor Response
Thanks for this Christopher. I'm curious to find out more about the information presentation aspects you mention.
Replied November 2020
Luke
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Positive for the whole time we have used it
Simple, low cost solution. Great for a start up or small business to manage all types of loans. It has helped us grow out customer base substantially and keep clear records of all the transactions.
PROSThe ability to add-in unlimited fields for information gathering, record keeping and future analytics is really helpful. The calculations are correct and there are variations to the standard loan amortisation calculations which suites some alternate situations. Most of all we have really appreciated the high level of support provided by the Margill team and the low cost to implement and use the software.
CONSSimply that is was a new system and therefore just navigating around it was a unique experience but if you can get used to all the shortcuts etc it is actually really simple. The main item we miss is the ability to access within a web browser as it needs to be hosted somewhere. The offset of this is you, the user, have more security of data.
Arlyn
Gambling & Casinos, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Excellent Software for Loan Management
Margill Loan Manager has simplified the way we manage our loans, saving us time as we don't have to create separate Excel amortization tables or go to a separate documents to post interests; we can keep all the loan information in just one place, and the information/reports are accurate. Great software and excellent customer service!
PROSI love that this software is user friendly, easy to use, to learn and to manage the loan data.
CONSSo far, this software is perfect for our Company; the only inconvenient I have experienced is that when listing several payments due on the same date, the report only takes the first listed amount.
Vendor Response
Thanks for this Arlyn. As for your issue, I think you are choosing the field called "Next Due Payment". The software looks for the next Due payment but can only take the first one it sees. We rarely see multiple Due payments on the same day - these would usually be combined to one due amount. We can talk about your particular need together and why you do it this way. Will call you.
Replied January 2019
Rainbow
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
good product
Easy to customize the software yourself to meet your needs.
CONSHope it can eventually become an accounting system that specific in mortgage.
Reasons for switching to Margill Loan Manager
Hard to customize. The system wasn't able to adjust into our need.
Vendor Response
Thank you for the review Ms Zhu. Fortunately, Margill Loan Manager will never become a full-fledged accounting system since our core is mathematics and loan servicing capabilities. Don't forget, you can include your general ledger accounts in Margill and extract any accounting information from the system in seconds and export the data to QuickBooks, Sage, Excel, CSV and TXT formats. We can even customize to any other accounting package. If I am not mistaken, your were using TMO before switching to Margill...
Replied June 2020
Michel
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Responding to our needs in Loan MANAGING. Very user friendly.
Help our co. to expand faster and help every department to improve quality work.
PROSAffordable and easy to install . No bug and no high costs developping. Time for training was very low and everyone was happy to use a so powerfull tool.
CONSLetters and documents should be improved as .doc instead of .rtf , but it is working like it is. We would have purchase this software many years before if we knew it was available on the market.
Vendor Response
Thank you for this Mr. Desjardins. The good news, in our version 4.4 now being released, we have vastly improved the document merge module and can now merge to Word (and PDF of course) and can even include start-of-loan-to-date, year-to-date and previous reporting period data in your statements .
Replied February 2018
Mickey
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
The Margill team is very responsive and has demonstrated flexibility whenever needed.
Our company needed custom software that was difficult to find in the open market - we chose to purchase Margill which did not meet our exact needs out of the box, however, the team crafted a customized solution that has served us well. Cust Support and the team understand client needs and provide a personalized experience.
CONSIt would be great if the software evolved to have some more CRM functions in the future. Otherwise, as far as a loan management system is concerned, this is a good option.
Maxime
Banking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
The right fit for a small mortgage loan company like Financière Victoria
I can't imagine going back to an Excel & check protocol. Margill allowed our company to grow and streamline the process. It is very easy to use for me and my assistants.
CONSThe possibility to access the database remotely could be a must, especially in Covid time.
Vendor Response
Thank you for this Maxime. As for access remotely in these special times, you can remote into your server (by RDP connection or other. We also offer Margill on the Cloud (Azure) as a service (SAAS).
Replied December 2020
Darla
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE