Chatmeter vs Nightwatch

Chatmeter has 73 reviews and a rating of 4.55 / 5 stars vs Nightwatch which has 34 reviews and a rating of 4.79 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.55 / 5 (73)
4.79 / 5 (34)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
July 30, 2021
June 22, 2022
Pros/Cons
  • Pros

  • Great tool for our teams and easy for them to understand their property reviews. We use the ChatExec feature as well and love it.
  • It's great having the dashboard to login to for quick and easy review monitoring and online directory access.
  • Cons

  • My company uses it as a tool of negative reinforcement.
  • This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews.
  • Pros

  • Apart from this some good side are listed below. It has in built command line which makes tester easy to test any website.
  • The dashboard is clean, easy to use, and looks great. Although I am a small business now, I know Nightwatch will also be able to accommodate my needs as I grow.
  • Cons

  • There isn't really a lot to complain about. I want more reports and custom reports, but those features are coming.
  • There are no features of Nightwatch that I don’t like.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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