Better Uptime vs Papertrail

RATING:

4.9

(36)

Better Uptime has 36 reviews and a rating of 4.86 / 5 stars vs Papertrail which has 12 reviews and a rating of 4.33 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (36)
4.3 (12)
Ease-of-Use
5 / 5
4 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 13, 2023
August 22, 2022
Pros/Cons
  • Pros

  • They have a rich set of integrations with a lot of communication and server management platforms, so I don't think you will run out of ways to be informed when a server goes offline.
  • I like the simple interface. It doesn't overwhelm you with too many options but still provides lots of integrations and functionality.
  • Cons

  • Nothing really yet that I disliked, perhaps only automatic dark mode for status pages would be cool.
  • I have yet to find a real downside to this product.
Read all user reviews
  • Pros

  • The first impression with Papertrail is that it's pretty much completed and easy to use with simple steps for new users.
  • The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too.
  • Cons

  • No built-in analysis feature, we have to export the log manually for analysis.
  • It’s cost structure was confusing at first and we spent our quota too quickly.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos