Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"The software is very user friendly and I like the way the whole system is laid out. "
"Customer service was wonderful with answering my questions"
"I love the ease of use. Orders enter the system, you click, review and save. Its that simple. Passing meds is set up by time."
Cons
"Web-based is great but when the network goes down it is challenging as we rely on ECP a lot."
"The only thing I struggled with on this program was the care plans. "
"The program is not always stable while using a Chromebook. The demand causes the computer to freeze and require restarting. "
ECP Reviews
Filter by:
May 2020
Dan from Hometown Pharmacy
Company Size: 201-500 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Pharmacy perspective on med/care charting software
The program is cost-effective, especially compared to competition. It is used at a variety of LTC locations through our pharmacies- 5 bed group homes to 100+ bed assisted living facilities. The ECP staff are incredibly helpful and friendly. There has been minimal downtime and countless improvements made since I've been involved with the program.
Pros
Ease of use is the most common praise from LTC facilities. The in-depth care charting tailored for LTC really sets the program apart from other software; its assessment and reporting tools are highly flexible and capable. People like the resident pictures and simple profile setup, and straightforward charting layout and process. Integration with the pharmacy software while not perfect is good and ever-improving. Medication orders go across as expected and reorders and problem submissions to the pharmacy are simple and effective.
Cons
I wish there were more alert features in the website. There's a dashboard in the mobile app, but it would be incredibly useful to have something similar that staff can check for new or updated medication orders pending verification, controlled substance count discrepancies, unified with current available overdue charting views. Startups can be labor-intensive as every medication order has to be verified, but this also gives security against error and flexibility not found in other pharmacy applications.
Reasons for Choosing ECP
Pricing vs feature-set

Response from ECP
Replied May 2020
Thanks for taking the time to leave such a thorough and kind review. We're excited to inform you that we'll soon be redesigning the ECP home screen to allow for the addition of more alerting features, such as, indications of unread messages, pending medication/resident updates, queued refill requests, and we have plans for the mobile app to allow medication checking. We'll be sure to keep you in the loop as we make these improvements. Thanks again for the feedback and being one of our great pharmacy partners. James Baumeister Director of Pharmacy Systems
May 2020
Char from frontida inc
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
ECP
Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly
Pros
I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.
Cons
There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them

Response from ECP
Replied May 2020
Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist
September 2020
Vicki from Vista Springs
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
September 2020
Ecp usage
Very good
Pros
I like the new updates that come out. Once learned easy to use.
Cons
Not any training when updates are applied.
September 2020
Rivera from Platinum Communities
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Question
Great
Pros
anytime I questions or doubt it's training available, that really helps me out
Cons
I can't think of anything , every time I use ECP everything works out for me
May 2020
Megan from Stellar Senior Living
Company Size: 5,001-10,000 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
User friendly and customizable.
We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.
Pros
I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.
Cons
Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.
Reasons for Choosing ECP
ECP is customizable and easy to use. It is slick and user friendly and it is a comprehensive solution for MAR and assessments.

Response from ECP
Replied June 2020
Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.
May 2020
Debbie from Stellar Living / Lincoln Court
Company Size: 1,001-5,000 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2020
Questions and Behavior Cares.
All resident information and medications in on place is very helpful. Being able to access ECP when not in the building (on-call etc.) is extremely beneficial. I like having contact information in there as well. If there was a way to indicate when a resident is on home health vs hospice that would be helpful
Pros
All documentation for all residents easily accessible.
Cons
Some features are not as user friendly as I would like. The Behavior Management Plan has to be typed into both locations on the form. The Questions work around is better than initially set up, but if you have to edit an existing question it has to be deleted and reentered as a new item so a little cumbersome there. Also have to type in the questions again so that is 3 times entering the information. Streamlining that would be helpful.

Response from ECP
Replied June 2020
Thank you for taking the time to leave a review. We are glad that you are enjoying the convenience and accessibility of ECP. I am happy to let you know that since every community is unique, items such as Key Indicators can be customized to meet your exact needs. A support representative will be reaching out to help you update these, which will allow you to easily indicate when a resident is on home health or hospice. We appreciate your feedback about streamlining the process with care questions, and this is absolutely something that we will be investigating further. We are continually making improvements to our product based on user suggestions and feedback. Thank you again! Carly Smith, Director of Quality Improvement
May 2020
Jen from Productive Living Systems
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
May 2020
NEW USER
While we are still newly transitioning, they try to be very flexible in working with us and our schedule.
Pros
We have not gone live yet, but I have had a little experience with ECP in a prior job. I did not get any training at that time, and this software is friendly enough, that I still was able to jump right in and go. Anytime I had questions, I could call customer service and they were available right away and helped me get to where I needed.
Cons
We are still in the integration phase. I wish we could have someone in person helping us through the initiation phase and not remotely. I do not like that the 'classification' for medications is just to help trigger rules. There really should be a true Drug Classification. The Drug Info link also is difficult to find the drug class. This is how the CBRF Med Administration course teaches, based off of drug classes, as well as nursing. Pharmacology is split into drug classes because indications for meds can be variable, the drug class tells you how the drug will affect your body. I really wish this was on there.
Reasons for Choosing ECP
Not only did it infuse many areas into one location, it would reduce staff time by removing the need to do things by hand or in separate locations. Price-wise, I was not a part of the cost, but was told that savings by using ECP significantly outweighed the cost of the program.
Reasons for Switching to ECP
Need better communication and storage of our client information. No electronic med option with our old software.

Response from ECP
Replied June 2020
Thank you for taking the time to leave a review. We are happy to hear that our software is friendly enough for you to jump right in. Our experienced support team is available 24/7 and they are always happy to answer any questions. Carly Smith our Director of Quality Improvement will be reaching out to you shortly. Thanks again for the great feedback.
April 2020
Shannon from Marcella Manor LLC
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2020
ECP-Easy to train...easy to use
Pros
If you can browse the internet or shop online, you can use ECP. It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.
Cons
The program is not always stable while using a Chromebook. The demand causes the computer to freeze and require restarting.

Response from ECP
Replied June 2020
Thank you so much for your kind review. We love hearing about how our software was easily integrated into your home and importantly, saves staff time. Some Chromebooks may not offer the processing power and memory you need for demanding web applications. They work well for basic web browsing but any robust program may cause issues from running out of memory. We always like to go above and beyond for our customers and would be happy to discuss any questions that you might have. Our 24/7 support team can be reached at 262-684-5600 x1.
August 2020
Richard from LTC Scripts
Company Size: 11-50 employees
Industry: Pharmaceuticals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
August 2020
Convenient EMAR
[SENSITIVE CONTENT HIDDEN] has been exceptional with her support
Pros
Integration with Framework LTC software.
Cons
Some features are confusing for the nurses

Response from ECP
Replied September 2020
Thank you for taking the time to leave a review. We have a long and vast history with pharmacies operating on Framework. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy's system. We can even send refill requests directly back to your system, or via fax if that's what you prefer. We were happy to hear that our support team could reach out and assist with any questions your staff had and that there are no longer any issues that need to be addressed. Our experienced support team is available 24/7. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos.
July 2020
MARIE from MALLATTS HOMECARE PHARMACY
Company Size: 5,001-10,000 employees
Industry: Pharmaceuticals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
July 2020
Love ECP
Anytime I contact ECP for assistance they are always willing to help in whatever way possible. Everyone has been very cordial.
Pros
I love the ease of use. Orders enter the system, you click, review and save. Its that simple. Passing meds is set up by time.
Cons
Can't really think of anything that I like the least

Response from ECP
Replied August 2020
Thank you for leaving such a kind review. We are happy to hear that you are loving the ease of use of our software. We value and encourage all feedback as our software is built around our customer's needs.
May 2020
Amy from Creative Community Living Services
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
May 2020
Great Customer Service
Love being able to monitor remotely. Being able to have the information at your fingertips and be able to run reports is great.
Pros
[SENSITIVE CONTENT HIDDEN] went out of her way to find me answers to my questions. Thank you [SENSITIVE CONTENT HIDDEN]
Cons
Wish all webinars were on website for users to watch.

Response from ECP
Replied May 2020
Thank you for an excellent suggestion. One of the reasons we do webinars is we want our customers to engage in dynamic conversations and ask questions. However, we hear you and we agree that more people would benefit from the information if our webinars were available on demand. So we will be making more of our webinars available within ECP. You'll start seeing them soon. Rachel Zweck Sales Account Executive
June 2020
Tomi from Meridian Meadows Assisted Living
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Excellent product and customer service!
ECP has been a great experience within our company.
Pros
The software is very user friendly and I like the way the whole system is laid out.
Cons
The only thing I struggled with on this program was the care plans.

Response from ECP
Replied June 2020
Thank you for taking the time to leave a review. Nicole, our Senior Training and Compliance Specialist, will be reaching out to you.
August 2020
Jazmynn from Mequon Family Pharmacy
Company Size: 2-10 employees
Industry: Pharmaceuticals
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2020
Great Customer Service!
Pros
Whenever I have a question about the software, customer representatives are very helpful and address my issue in a timely fashion.
Cons
The facility we work with sends refill requests through ECP and we don't always receive the notifications.

Response from ECP
Replied August 2020
Thank you for taking the time to leave a review. We value and encourage all feedback as our software is built around our customer's needs. Our experienced support team is always happy to answer questions, 24/7. You should have already had a call back from our Director of Pharmacy Systems to assist with troubleshooting your issues related to faxed refill requests.
January 2013
Christine from Libby's House Senior Assisted Living
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2013
A Spectacular Product that Meets Multiple Needs
As an owner / administrator of four communities and as a consultant to new and current small AL providers, I highly recommend ECP without reservation.
Pros
ECP allows us flexibility through customization options. It is simple to learn as an Administrator of the whole program or as a new caregiver learning electronic documentation for the first time. Easy to retrieve information - which proved itself invaluable during a state survey. Local physicians and EMS personnel comment about our professionalism in presenting data to them - which is also very simple to produce quickly. The ECP developers really listen to end users and have implemented the ideas offered to them and are constantly improving and growing the capabilities. We have reduced med errors and med follow up problems and have been able to attain compliance with documentation issues and can give direct care staff clear, concise directives right in front of them. I can easily retrieve data whenever and wherever I may be which keeps everyone on their toes! It's very cost effective.
Cons
Any "con" I ever experienced was addressed and resolved with "live" people helping me through!
July 2019
Jesse from Fairview
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2019
Excellent for non-skilled personal to use yet still versatile for skilled nursing
Very good. Customer service is the best.
Pros
The versatility and customizable abilities for each community.
Cons
Minor work flow challenges that don’t seem intuitive.
June 2020
Sarah from Liberty Village
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
great
My experience has been great
Pros
Customer service was wonderful with answering my questions
Cons
Just waiting to here back on suggestion that I out in
December 2014
Nathan from Heritage Assisted Living, Inc.
Industry: Commercial Real Estate
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
4.5
December 2014
Easy to learn, intuitively designed and is very customize-able.
Pros
I like how easy it is for new staff to learn because of how intuitive the display is. I also like how good customer support is at getting back with a solution or in creating new features that are being asked for. The software integrates wonderfully with the pharmacy that our community uses. Needed information and data is easy to access with all of the options for creating reports. The pictures of residents on the screen is great and the optional use of letters/colored borders to signify different things about the resident is a great way to see a lot at first glance. Consequently the ability to quickly put the screen into or out of a discreet mode is great as well.
Cons
Web-based is great but when the network goes down it is challenging as we rely on ECP a lot.
April 2020
Kelly from Caring Alternatives
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2020
Great customer service
I have had very good customer service experience with ECP. They will answer any question and tackle any problem.
Pros
The ease of use is great. So is the ease of using off sight.
Cons
I wish we could do a resident report with pictures
Reasons for Choosing ECP
It is an all encompassing product.

Response from ECP
Replied August 2020
Thank you for sharing your thoughts. We value and encourage all feedback as our software is built around our customer's needs. We evaluate all feedback and suggestions which may impact the features for potential future releases. With saying that, we are happy to announce that we have implemented a resident roster report that includes pictures based off your suggestion. Len Hotz, CEO
May 2020
Diane from Copperleaf Management Group, Inc
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Great Product
Pros
I love the ease and convenience of the product.
Cons
Trying to remember all the steps without having to go back to the training module

Response from ECP
Replied May 2020
Our experienced support team is available 24/7 and they'll be happy to answer any questions and help make those steps second nature. Give them a call at your convenience at 262-684-5600 x1. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos. Thanks again for the positive review and don't forget to contact support. They'll make sure you're comfortable with every aspect of ECP.
January 2013
Damon from Trinity Senior Community
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2013
Multi-Building Usage
I would recommend it for any company. It is really nice for multi-building properties that share management teams. Management has an easier time keeping up to date on items, rather than having to go building to building to read nursing notes and get updates.
Pros
Easy for all staff levels to use. Easy access to all buildings from one log in. Ability to create all forms on program and reduce paper usage. Fast/Easy way to update care plans and ensure staff are knowledgeable about every change in condition. Report Generators take make it easy to see patterns.
Cons
Set up time. Unable to upload state required forms, so we do them on paper then upload them into files on ECP.
January 2013
Nathan from Heritage Assisted Living, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2013
ECP is "User Friendly"
This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper.
Pros
-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software.
Cons
-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ).
January 2013
Debra from KindredHearts
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
January 2013
Director of Operations
Overall, I am very happy with ECP. There are things that I'd like to see different but everyone probably has their own ideas of how things should be in a program. In general though, when an idea is brought forward, ECP does a good job of implementing when it is small. Larger projects take more time but this could be lack of available team members to implement new parts of the program. I would and do recommend ECP when others ask what we use as a program.
Pros
Always looking for better ideas and features. Like that it is always improving.
Cons
Report features are not very user friendly. Would like to see more ability to create own reports from system.
May 2020
Trisha from Courtyard at Oshkosh
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Feedback for [SENSITIVE CONTENT HIDDEN]
Pros
The ease of use and the ability to catch mistakes.
Cons
Nothing we've noticed so far but it's a new program to us

Response from ECP
Replied May 2020
Thank you for leaving a review. We are happy to hear that you are enjoying our software and are so excited to be a partner with your wonderful new community. Len Hotz, CEO
January 2013
Jason from Country Healthcare Inc./ Longview Terrace
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
January 2013
Made life easier
Overall I am very pleased with ECP I would recommend it to other companies.
Pros
Very easy to use, made many job duties quicker, freed up staff time so they can spend more time with the residents, easier to reorder meds, easier to track resident vitals
Cons
Care plan is a little tough to transition to, had some minor issues with linking to the pharmacy, still waiting on the employee schedule section of ecp to be up and running
March 2013
Susan from Morton LTC
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2013
Review
HIghly recommend for any asssited living facility. Allows administators to monitor what is happening in their facilities at any level, from documentation, ISP's to medication administration and narcotic counts.
Pros
Easy to use and understand. Decrease in staff charting time. Increased accountability for staff performing tasks and med administration.
Cons
Would like to be able to print all POS with one funtion.
January 2013
Diane from RidgeStone Terrace
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2013
ECP RECOMMENDATION
Highly remommend ECP
Pros
Easy access to information Web based and can access from home the use of reports Medication identification Pharmaceutical link accountability check and balances
Cons
intrnet outage