Excellent process

Excellent customer service

Pros

System allows easy navigation and easy self instruction.

Cons

I cant say there is something least I liked about the product. overall a great choice!

ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living

Very Good!

Pros

Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.

Cons

For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency.

Ecp usage

Very good

Pros

I like the new updates that come out. Once learned easy to use.

Cons

Not any training when updates are applied.

Pharmacy perspective on med/care charting software

The program is cost-effective, especially compared to competition. It is used at a variety of LTC locations through our pharmacies- 5 bed group homes to 100+ bed assisted living facilities. The ECP staff are incredibly helpful and friendly. There has been minimal downtime and countless improvements made since I've been involved with the program.

Pros

Ease of use is the most common praise from LTC facilities. The in-depth care charting tailored for LTC really sets the program apart from other software; its assessment and reporting tools are highly flexible and capable. People like the resident pictures and simple profile setup, and straightforward charting layout and process. Integration with the pharmacy software while not perfect is good and ever-improving. Medication orders go across as expected and reorders and problem submissions to the pharmacy are simple and effective.

Cons

I wish there were more alert features in the website. There's a dashboard in the mobile app, but it would be incredibly useful to have something similar that staff can check for new or updated medication orders pending verification, controlled substance count discrepancies, unified with current available overdue charting views. Startups can be labor-intensive as every medication order has to be verified, but this also gives security against error and flexibility not found in other pharmacy applications.

ECP

Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly

Pros

I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.

Cons

There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them

User friendly and customizable.

We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.

Pros

I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.

Cons

Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.

ECP Review from a Users Perspective

Easily view tasks, med passes and observations completed and incomplete. Ability to create behavioral tracking reports. Can generate reports, within minutes. Like having the ability to transfer clients from one location to another.

Pros

Easily view tasks, med passes and observations completed and incomplete. Ability to create behavioral tracking reports. Can generate reports, within minutes. Like having the ability to transfer clients from one location to another.

Cons

Links to the pharmacy (sometimes lag in checking in meds) and discontinuation. Need to create ticklers for when 6 months or annual reviews of client's care plans are due.

Stanford Lodge

With ECP we were able to go from charting in folders to computerized. It's a very nice addition to our facility

Pros

ECP was introduced to our Facility through Home Town Pharmacy. It has made a world of difference to myself and staff. With having the ability to monitor residents and their medications.

Cons

No real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications. It seems to work out in the long run.

ECP review

Pros

It is extremely beneficial to have so much information all located in a central location. It is a great communication tool as well. We would never want to be without it

Cons

In the last several months, ECP has frozen on our computer and we have to log out and re-enter to get back in. We have called, but still no solutions on why this is happening. It is quite frustrating

Ease of Use

Very easy to use and easy to customize.

Pros

Medication passing is the most important aspect.

Cons

If is resident is out of the facility during a med pass but return within that time frame we must go back and check them in prior to when that med pass time frame started. Can be confusing to staff as it’ll appear as if that resident has no meds to take.

Question

Great

Pros

anytime I questions or doubt it's training available, that really helps me out

Cons

I can't think of anything , every time I use ECP everything works out for me

Questions and Behavior Cares.

All resident information and medications in on place is very helpful. Being able to access ECP when not in the building (on-call etc.) is extremely beneficial. I like having contact information in there as well. If there was a way to indicate when a resident is on home health vs hospice that would be helpful

Pros

All documentation for all residents easily accessible.

Cons

Some features are not as user friendly as I would like. The Behavior Management Plan has to be typed into both locations on the form. The Questions work around is better than initially set up, but if you have to edit an existing question it has to be deleted and reentered as a new item so a little cumbersome there. Also have to type in the questions again so that is 3 times entering the information. Streamlining that would be helpful.

NEW USER

While we are still newly transitioning, they try to be very flexible in working with us and our schedule.

Pros

We have not gone live yet, but I have had a little experience with ECP in a prior job. I did not get any training at that time, and this software is friendly enough, that I still was able to jump right in and go. Anytime I had questions, I could call customer service and they were available right away and helped me get to where I needed.

Cons

We are still in the integration phase. I wish we could have someone in person helping us through the initiation phase and not remotely. I do not like that the 'classification' for medications is just to help trigger rules. There really should be a true Drug Classification. The Drug Info link also is difficult to find the drug class. This is how the CBRF Med Administration course teaches, based off of drug classes, as well as nursing. Pharmacology is split into drug classes because indications for meds can be variable, the drug class tells you how the drug will affect your body. I really wish this was on there.

ECP-Easy to train...easy to use

Pros

If you can browse the internet or shop online, you can use ECP. It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.

Cons

The program is not always stable while using a Chromebook. The demand causes the computer to freeze and require restarting.

Convenient EMAR

[SENSITIVE CONTENT HIDDEN] has been exceptional with her support

Pros

Integration with Framework LTC software.

Cons

Some features are confusing for the nurses

Love ECP

Anytime I contact ECP for assistance they are always willing to help in whatever way possible. Everyone has been very cordial.

Pros

I love the ease of use. Orders enter the system, you click, review and save. Its that simple. Passing meds is set up by time.

Cons

Can't really think of anything that I like the least

Great Customer Service

Love being able to monitor remotely. Being able to have the information at your fingertips and be able to run reports is great.

Pros

[SENSITIVE CONTENT HIDDEN] went out of her way to find me answers to my questions. Thank you [SENSITIVE CONTENT HIDDEN]

Cons

Wish all webinars were on website for users to watch.

ECP Review

I am pleased with the current features and hoping for future improvement. I value constantly innovation and improvement.

Pros

I've been using the ECP for little over a year. The system has greatly help centralize our medication management and ADLs. More importantly, it builds care plans with ease and translate easily into TAR and MAR that can be printed out for staff. Good value for the money.

Cons

There are things that can be improved but overall there is a willingness to hear feedback and make improvements. The speed of translating feedback into improvement can be improved so that valuable insight from users can easily be converted into ECP improved functionality.

Excellent product and customer service!

ECP has been a great experience within our company.

Pros

The software is very user friendly and I like the way the whole system is laid out.

Cons

The only thing I struggled with on this program was the care plans.

Cost effective easy to use software

A cost effective and easy to use software. Our CNA staff love how easy it is to do their documenting. The Recent Notes feature is awesome for good communication.

Pros

How easy it is to use and the video' s for training staff.

Cons

I do not feel there are any missing features.

Great Customer Service!

Pros

Whenever I have a question about the software, customer representatives are very helpful and address my issue in a timely fashion.

Cons

The facility we work with sends refill requests through ECP and we don't always receive the notifications.

A Spectacular Product that Meets Multiple Needs

As an owner / administrator of four communities and as a consultant to new and current small AL providers, I highly recommend ECP without reservation.

Pros

ECP allows us flexibility through customization options. It is simple to learn as an Administrator of the whole program or as a new caregiver learning electronic documentation for the first time. Easy to retrieve information - which proved itself invaluable during a state survey. Local physicians and EMS personnel comment about our professionalism in presenting data to them - which is also very simple to produce quickly. The ECP developers really listen to end users and have implemented the ideas offered to them and are constantly improving and growing the capabilities. We have reduced med errors and med follow up problems and have been able to attain compliance with documentation issues and can give direct care staff clear, concise directives right in front of them. I can easily retrieve data whenever and wherever I may be which keeps everyone on their toes! It's very cost effective.

Cons

Any "con" I ever experienced was addressed and resolved with "live" people helping me through!

Satisfactory could improve by using voice charting

I like the convenience of being able to go back and look at history retrace steps if needed

Pros

THE WAY ITS SET UP. BUT IF YOU CREATED SOFTWARE THAT DID VIOCE CHARTING WOULD BE AMAZING AND HELPFUL. FOR THOSE THAT HAVE DIFFICULTIES TYPING.

Cons

I mentioned creating voice charting would be so much easier for those that type really slow.

Excellent for non-skilled personal to use yet still versatile for skilled nursing

Very good. Customer service is the best.

Pros

The versatility and customizable abilities for each community.

Cons

Minor work flow challenges that don’t seem intuitive.

great

My experience has been great

Pros

Customer service was wonderful with answering my questions

Cons

Just waiting to here back on suggestion that I out in

Easy to learn, intuitively designed and is very customize-able.

Pros

I like how easy it is for new staff to learn because of how intuitive the display is. I also like how good customer support is at getting back with a solution or in creating new features that are being asked for. The software integrates wonderfully with the pharmacy that our community uses. Needed information and data is easy to access with all of the options for creating reports. The pictures of residents on the screen is great and the optional use of letters/colored borders to signify different things about the resident is a great way to see a lot at first glance. Consequently the ability to quickly put the screen into or out of a discreet mode is great as well.

Cons

Web-based is great but when the network goes down it is challenging as we rely on ECP a lot.

Great customer service

I have had very good customer service experience with ECP. They will answer any question and tackle any problem.

Pros

The ease of use is great. So is the ease of using off sight.

Cons

I wish we could do a resident report with pictures

Great Product

Pros

I love the ease and convenience of the product.

Cons

Trying to remember all the steps without having to go back to the training module

Multi-Building Usage

I would recommend it for any company. It is really nice for multi-building properties that share management teams. Management has an easier time keeping up to date on items, rather than having to go building to building to read nursing notes and get updates.

Pros

Easy for all staff levels to use. Easy access to all buildings from one log in. Ability to create all forms on program and reduce paper usage. Fast/Easy way to update care plans and ensure staff are knowledgeable about every change in condition. Report Generators take make it easy to see patterns.

Cons

Set up time. Unable to upload state required forms, so we do them on paper then upload them into files on ECP.

ECP is "User Friendly"

This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper.

Pros

-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software.

Cons

-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ).

Director of Operations

Overall, I am very happy with ECP. There are things that I'd like to see different but everyone probably has their own ideas of how things should be in a program. In general though, when an idea is brought forward, ECP does a good job of implementing when it is small. Larger projects take more time but this could be lack of available team members to implement new parts of the program. I would and do recommend ECP when others ask what we use as a program.

Pros

Always looking for better ideas and features. Like that it is always improving.

Cons

Report features are not very user friendly. Would like to see more ability to create own reports from system.

Feedback for [SENSITIVE CONTENT HIDDEN]

Pros

The ease of use and the ability to catch mistakes.

Cons

Nothing we've noticed so far but it's a new program to us

Made life easier

Overall I am very pleased with ECP I would recommend it to other companies.

Pros

Very easy to use, made many job duties quicker, freed up staff time so they can spend more time with the residents, easier to reorder meds, easier to track resident vitals

Cons

Care plan is a little tough to transition to, had some minor issues with linking to the pharmacy, still waiting on the employee schedule section of ecp to be up and running

Review

HIghly recommend for any asssited living facility. Allows administators to monitor what is happening in their facilities at any level, from documentation, ISP's to medication administration and narcotic counts.

Pros

Easy to use and understand. Decrease in staff charting time. Increased accountability for staff performing tasks and med administration.

Cons

Would like to be able to print all POS with one funtion.

ECP RECOMMENDATION

Highly remommend ECP

Pros

Easy access to information Web based and can access from home the use of reports Medication identification Pharmaceutical link accountability check and balances

Cons

intrnet outage