Excellent customer service

System allows easy navigation and easy self instruction.

I cant say there is something least I liked about the product. overall a great choice!

Very Good!

Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.

For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency.

I use the software to enter new residents to our home. My process of entering a new resident is easy to follow and make changes if entered incorrectly. Printing from the program is also easy. All the tabs are quick to use for entering different information.

I don't have anything to add to the section.

Wo Derulo experience from incident reporting to being able to make work orders is extremely helpful.

One of the most important reasons I like this software is the ease of reporting on our residents forthe team to see in real time.

The only thing I dislike about the software is the times of scheduled trainings and not having accessibility to watch the trainings after the class is done. I am an overnight worker and I love to learn, but am not able to participate because it is during sleeping hours for me.

Overall we are very happy and it has been easy to use the software and to train others to use it

I like all of the features available and how everything is customizable

The process of setting it up and how long it took to get our pharmacy on board

We have been using ECP for 8 years now. I have been approached by other companies to look at their product, but there are little things ECP has that others don't.

This software has all we need right at our finger tips. Especially for medpassers in a CBRF. They are not nurses so the picture of meds, the uses, the ability to look at the drug use. The fact that as an Administrator of the business I can go back and look at alot of different reports that are important to me. The ease of charting is so helpful otherwise it doesn't get done to my specifications. I also like the fact that our pharmacy is directly linked to ECP.I feel it is very easy to use, even for a person who is not a computer person.Customer service is awesome.

I am not sure I have "least" remark about the software.

The product is very user friendly, its easy to navigate and to update and add info

Unable to navigate into other sections of the pt's chart while writing a note in the documentation section. At times its necessary to have access to other sections for reference. At present one is unable to do this without loosing the info written or saving and having to reopen note to edit. Not everyone in our facility has access to edit their notes.

This product is very easy to use! Everything can be added into this program and makes it very easy to stay organized! The company is always willing to make something work to best suit our facility!

The care plan was a little difficult to navigate at first but I think the quirks have been worked out!

We use ECP for our eMAR, care plans, psych meds, charting, and a host of other items. Their program is user friendly and customer support is outstanding. The support team walk me through anything I do not understand.

I would like to see a 'search' option for training. I sometimes spend 10 minutes or more looking for something. I would like to be able to enter a word and options show.

Love doing documentation and meds on computer, hate that there is so much more I could be using if I just was trained more on how to use ALL that is available.

Seems easy to use once you are trained on a topic

No personal training, on-site training. Although help line always pleasant and helpful need some one to one personal training to get full use of the system. Can't solve everything on a 20 minute phone call

We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.

I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.

Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.

I love using ECP, I have used a few documentation system over the years geared toward AL/CBRF and this is by far my favorite to use. Also there tech support is beyond great and helpful!

I love the customization as a administrative you can implement. Also its easy for care staff to use and especially people who are not "tech savy".

Some items are not logically labeled unless you know where to look for them.

I have used ECP with 3 employers now over my 20+ years in assisted livings. It has an easier set up, ability to make instant changes, and the support team is very responsive.

Ease of setting up charting and tracking compliance.

Inability to change types of incidents or add questions to incident reports and investigations.

If you can browse the internet or shop online, you can use ECP. It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.

The program is not always stable while using a Chromebook. The demand causes the computer to freeze and require restarting.

I absolutely love this software

Very user friendly. Easy to understand especially when training And allowing people to learn. Would highly recommend

Nothing overall can’t complain. Anyone that has this software would agree