ECP

RATING:

4.7

(107)

About ECP

ECP is a cloud-based electronic health records (EHR) solution that assists living and senior care communities of any size. It is suitable for multi-state providers and includes assessments, care charting, alerts, task lists, and reports. ECP is compatible with mobile devices. The solution features electronic medical administration records (eMAR) capabilities that include alerts and reminders for staff regarding patient regimens. Administrators can receive notifications when inventory is low on specific medications and since ECP integrates with most major pharmacy software vendors, the reordering process is automated. ECP can also be used for other care management tasks. It creates and stores patient health assessments, generates care plans, provides electronic...

ECP Pricing

Contact ECP for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

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ECP Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ECP

1 - 5 of 107 Reviews

Megan

Health, Wellness and Fitness, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

User friendly and customizable.

We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.

PROS

I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.

CONS

Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.

Reason for choosing ECP

ECP is customizable and easy to use. It is slick and user friendly and it is a comprehensive solution for MAR and assessments.

Vendor Response

Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.

Replied June 2020

steve

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

ECP Assisted Living Management and MAR

They deserve a Gold Star

PROS

Price (Smile) it is more oriented toward "Client Care" and ease of use compared to some systems that are Accounting, or Billing oriented. We started with MARS which out pharmacy "Populated" most of the program for us, Then it took about a week for caregivers to begin doing "Incident Reports" nest we began the "Observations" which are the care notes and Change of Conditions . ECP just "Sucks you in" and makes it very easy and fun to do documentation. And just as you begin to think I wish they addressed an idea I found it had been addressed and better than I had in mind. These programmers are familiar with caregiving. The support help have been awsome, smart, polite, knowledgeable, do not beat around the bush they know what I am asking and have direct, correct answers

CONS

Language and defenitions . What I am calling something is not what ECP calls it, but when I mentioned it they did have good answers and I think they did great at reaching universally acceptible terms, I learned to call "Notes" and COC "Observations".

Reason for choosing ECP

Simple easy logical. I had considered writing my own management program (I have dont this before in the insurance agency business) When I saw the price and the depth that ECP had included, there was no way I could do a better job, and they had approached the project from a "Business Management Client centered" care approach. I liked what they had done

Vendor Response

Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve.

Replied July 2023

Angie

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed June 2023

ECP no easy

I have used it for 4 years. I learn something new every day. Some good some bad.

PROS

the cart set up screens. Easy to identify a resident.

CONS

To many ways to enter one entry. ie Treatment, daily task. Care plan, single care

Vendor Response

Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again!

Replied July 2023

Cathy

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

ECP Customer Service

We had been using ECP for many years and were able to convert easily from paper charting. Over the years there were a couple of glitches but when we called customer service we were given their full attention and assistance. We are now running well and they are available for us when we need them. The customer service team at ECP are willing to research and teach as well as walk us through an issue to get to a resolve.

PROS

ECP enables us to recall resident information, gather statistics for our vitals for Dr. visits, schedule tasks for our caregivers, and monitor our medication pass information.

CONS

There are not any features we don't like at this time.

Reason for choosing ECP

Pricing and customer service were a large factor in our decision to stay with ECP.

Reasons for switching to ECP

We needed to have a system that was easy to use and accurate to meet the needs of our resident information storage.

Vendor Response

Cathy, thank you for taking the time to send us this review. We are glad to hear you chose ECP based on ease of use and accuracy. We strive to create a software that is simple for any senior living professional to use while also being detailed enough to reduce human error and make sure nothing gets overlooked. We are also happy to hear that you have had a great experience with our customer service team. It is important to us that we are able to resolve our customers issues quickly and get them the help they need. Thanks again for your feedback!

Replied February 2023

Beverley

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Assisted Living Setting

It has been great for documenting resident care. I haven't integrated staff information yet but that is on my next "to do" list.

PROS

This software is rather intuitive and what one can't figure out, the very fast response time from customer service makes it very easy to use. Turns out very professional documents. It also provides mini workshops only 20-40 minutes in length that aid learning.

CONS

The sign in feature is such that it has to be done every time on logs in. Would prefer that it could be laptop specific.

Reasons for switching to ECP

This software interacted with the pharmacy, thus making medication administration much easier.

Vendor Response

We appreciate the time you took to leave a review! The easy-to-use interface, built for senior living and other care settings, gives you the tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. When it comes to innovation, we evaluate and consider all suggestions that may impact features for future releases. If you ever have a suggestion you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

Replied November 2022