ECP Software

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About ECP

ECP is a cloud-based electronic health records (EHR) solution that assists living and senior care communities of any size. It is suitable for multi-state providers and includes assessments, care charting, alerts, task lists, and reports. ECP is compatible with mobile devices. The solution features electronic medical administration records (eMAR) capabilities that include alerts and reminders for staff regarding patient regimens. Administrators can receive notifications when inventory is low on specific medications and since ECP integrates with most major pharmacy software vendors, the reordering process is automated. ECP can also be used for other care management tasks. It creates and stores patient health assessments, generates care plans, provides electronic...
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Complete Assisted Living Software Solution

ECP User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 44 reviews

Samantha

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

ECP for Resident Care in AL CBRF

I love using ECP, I have used a few documentation system over the years geared toward AL/CBRF and this is by far my favorite to use. Also there tech support is beyond great and helpful!

Pros

I love the customization as a administrative you can implement. Also its easy for care staff to use and especially people who are not "tech savy".

Cons

Some items are not logically labeled unless you know where to look for them.

Response from ECP

We're beyond thrilled to hear that you love ECP! Our easy-to-use interface is built around our users and does not require a tech-savvy background, making it easy to start using right away. Our dedicated support team is available 24/7, 365, and is always happy to answer your questions. ECP University training videos and our online Knowledge Base also help with a self-guided approach. Carly, our Director of Product Management, has reached out to gather more information. We hope you two will be able to get in touch as we use feedback to continue to provide the best experience. Thanks again!

Replied May 2022

Tanya

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2021

ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living

Very Good!

Pros

Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.

Cons

For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency.

Reasons for choosing ECP

We tried other software systems but at that time ECP was the most advanced and worked with our primary pharmacy (Mortons) which was an added bonus. Since we have made the change we are very happy with services and have not ever felt the need to explore any other options.

Reasons for switching to ECP

They were still pretty paper based at that time, and did not have the ability to link with Mortons Long Term Care. Overall, we did like their forms and product, they just did not advance as quickly in the medication passing and linking with pharmacy like ECP. I do still think to myself today that the paper forms made by AlCharts should be adapted into ECP and the program would be much more efficient and companies would not have to spend so much time creating ISP's or additional forms when first starting. There are several forms we still use from AL Charts separately since we bought the documents by CD/binder at that time. Examples would self administration assessment, Medication system audit, and other assessments and materials that we are now starting to see more and more of each year with ECP, however, some of the documents are very detailed (way to extensive and could be simplified, especially because not all managers are nurses) Al Charts forms are very easy to use and simple but efficient with compliance.

Vivian

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

ECP is a functional tool for recordkeeping

Pros

I use the software to enter new residents to our home. My process of entering a new resident is easy to follow and make changes if entered incorrectly. Printing from the program is also easy. All the tabs are quick to use for entering different information.

Cons

I don't have anything to add to the section.

Response from ECP

We appreciate the time you took to leave ECP a review. We pride ourselves on building the easiest to use software with our users in mind and are happy to hear that you can seamlessly navigate throughout!

Replied May 2022

Rachel

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

March 2022

Excellent Customer Service

My overall experience has been very good, the customer service and help team are great.

Pros

It is very easy for new staff to use, even staff that has never charted electronically.

Cons

Our facility is geared towards mental health and it is missing some pieces that we need. That being said, ECP is very receptive to suggestions and has worked with us to develop some of the things we need.

Reasons for choosing ECP

Pricing and ease of use.

Response from ECP

Thank you for taking the time to leave a review. We're glad to hear that you've had a positive experience with our customer support team! ECP's user-friendly design makes it easy for anyone to use and allows effortless onboarding of new staff, whether they have a background in technology or not. We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback.

Replied April 2022

Jorge

Company size: 51-200 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Excellent process

Excellent customer service

Pros

System allows easy navigation and easy self instruction.

Cons

I cant say there is something least I liked about the product. overall a great choice!

Reasons for choosing ECP

The networking between facilities, and superb reviews on your product.

Reasons for switching to ECP

Easier access to system

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