Eldermark Software

Eldermark Software

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About Eldermark

For nearly three decades, Eldermark has been the leader in senior living software solutions, providing a comprehensive technology platform that empowers your entire community – clinical, sales and operations. It’s the first solution in senior living that allows you to leverage the data from across your entire operation to get automated, actionable and analytics-driven insights so you’ll know how to better run your business. Our fully integrated platform and 24/7 customer care help you manage your entire community so you can eliminate paper processes, work more efficiently, and focus your energy on what truly matters – delivering superior resident experiences. It includes solutions for every facet of your business: census development/sales, digital and automated market...
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Eldermark User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 21 reviews

Colleen

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Excellent Product

GREAT EXPERIENCE - the support is EXCELLENT - I have had terrific luck with Eldermark and the help we have needed. I would highly recommend this product to anyone looking for a good Assisted living program. I have worked with eldermark for 8 years now and am extremely happy! Thanks for keeping this product so up to date.

Pros

This product is extremely user friendly. Once you learn your way around the program it's great to make corrections or add or subtract any information that is incorrect. There are good blocks in place so only those who have access can make pertinent changes. The product works well at the facility for the nursing staff and for the Office in the accounting area. I would highly recommend this product.

Cons

It would be terrific if you could put in notes on a resident chart that would auto pop up when you go into the chart - things you need to remember moving forward, lets say I have a resident who is getting something as a free service for just specific dates and I need to remember this. It would be perfect if we could put in the note someplace then when the record comes up, that note pops up to remember the item - One other thing, we have 14 facilities, if we could search a resident name over all the facilities instead of having to go into each facility to search it would be a time saver.

Reasons for choosing Eldermark

Eldermark is a superior product

Reasons for switching to Eldermark

we started with Eldermark and then our company was purchased by a new [SENSITIVE CONTENT] who wanted to use Point Click Care. We used it for about 8 months and found it was not working well for the assisted living at all. We were very happy to switch back to eldermark!

Response from Eldermark Software

Hi Colleen. Thank you for your positive review - I'm glad you've had a great experience with us and were able to make the move back from PointClickCare! I've also sent your feedback around notes, pop-ups, and global searching with our product team. Thank you for your suggestions!

Replied November 2021

Patience

Company size: 201-500 employees

Industry: Executive Office

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

November 2021

Eldermark the tool we use for everything AL

Overall, its been great working with Eldermark and their team. We find more and more uses for the software everyday, but mainly use it for Marketing management and Resident Charts.

Pros

Being the person that does almost all the installation, training and follow-up tech support on the software at are corporate office, I can tell you that I have worked in every area of the software. From entering in prospects and moving in a resident to setting up new users, I have done it all. Eldermark has been a dream to work with, user-friendly for all types of employees, excellent customer service and my support team are always available with the answers I need. The IT team is always working with me on upgrades, personalization of their tools and just overall support of the software. Their top management is even willing to step in and be a part of the team, they seem very involved with the day to day. To me customer service is the most important thing, everything else is trivial and can be worked thru.

Cons

The only thing that we are really struggling with this, is not being able to do some kind of live or alert charting that can be accessed anywhere. With so many of our staff working at multiple locations, it would make it alot easier to be able to review any chart updates from anywhere.

Reasons for choosing Eldermark

Customer Service, User- friendly, Ease of Implementation and a support team willing to work with us and our tools.

Reasons for switching to Eldermark

It was not user friendly and they were not willing to allow us to use our own evaluations and assessment tools.

Response from Eldermark Software

Thank you for taking the time to leave your review, Patience! We're so glad you've had a positive experience with us, especially with our staff! We're really proud of our team and it's great to hear that we've been able to make the platform meet your needs. I'll also make sure to send your feedback on live or alert charting that can be accessed anywhere with our product team.

Replied November 2021

Patricia

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

December 2021

Eldermark Clinical EHR Functionality / User Support Feedback

I have worked with Eldermark for 20 years so it has been a work in progress, building relationships, and sharing experiences. I love the support model because it provides a quick resolution while the user is on the all with the support person. I feel my experience and knowledge is respected. Eldermark and Ecumen can work together to come to a common ground on requests. I have had times where I think Eldermark has not explored the needs of their clients enough and sometimes seems to wait for the user to ask where certain things are. Examples: AL Licensure 8/1/21 Not prepared to create a lease, SA, and additional addendums with a full electronic signature. The e-signature that was there was not fully functional. Not prepared to add the new MN Client Rosters until we asked. They are ready now and in use. We always have had lots of assistance when we reach out. [SENSITIVE CONTENT] have been wonderful to work with. We can be honest and respect what we share.

Pros

The eMar is user-friendly and offers lots of options. The Assessment w/ Pts driven Level of Care has a good customizable process to capture services in a detailed manner.

Cons

It is a deficit that Service Minder is not web-based. The user interface is antiquated because of it and certain functionalities can't be used. Download documents in the lease setup which creates users to have to use a partial paper process.

Reasons for choosing Eldermark

Ecumen chose to stay with Eldermark because of our long-term use of the product and working relationship. We have spent years customizing the product to company processes and know that well. We want to fine-tune our standardization and use more of what Eldermark has to offer.

Austin

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

The Best EHR/Billing I've seen

I enjoy working with them, and the customer service has always been excellent

Pros

Intuitive, scalable, and accessible for all users

Cons

Remote application can be wonky sometimes, slow to connect

Reasons for choosing Eldermark

Did everything I wanted at a fair price

Reasons for switching to Eldermark

Billing option

Laura

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2021

Great Support for a Great Product

Overall, working with Eldermark has been a great experience! Staff are knowledgeable, helpful, professional, but easy to work with.

Pros

The support team is the best; they are always quick to respond and follow up. The overall ease of the product from a user standpoint is also great. Things are straightforward. There are little glitches and unscheduled downtimes and when there is one, it is fixed or addressed quickly.

Cons

That it is not web based. Finding customizations in user set up roles can be hard to navigate.

Reasons for switching to Eldermark

This was assisted living based

Response from Eldermark Software

Thank you for your review, Laura! It's great to hear you love our team - we do too! We believe excellence starts with our people and I'm glad that's come through in your experience with us. And we're actively working to solve your challenges. We have an initiative to modernize our portfolio of solutions which includes making the entire platform cloud/web-based. We intend to complete this in 2022 and, along the way, will periodically release newly modernized modules to our clients during the year versus all at once.

Replied November 2021

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