They have been a good company to work with and I have built many relationships with their support team. The support team will go out of their way to make sure you are happy with their product.

We are able to use this software comfortably to ensure that the residents are receiving the best care. Excellent communication with your team.

Support is always available with ease & confidence any issue can be solved.

EASE OF LEARNING, MULTIPLE WAYS TO ENGAGE IN INFORMATION.

This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use.

The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times.

I like how easy it is to use. The tech support is great as well and will help you with a smile and kindness.

Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.

The most important aspect of any program is to be able to get help when you need it. That is what has pressed me the most.

Point of Care, Physician Orders. Integrates with other apps.

As with any software product there will be some issues, but Experience Care is also  quick to address any issues or concerns that we have expeditiously.

HAVE NOT HAD ANY SERIOUS PROBLEMS, BUT IF A PROBLEM OCCUR, IT IS FIXED PROMPTLY.

They are quick to respond on any CSR tickets and if they don't have a definitive resolution at that moment, they keep me updated on the progress and that they continue to work on it.

The vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly.

The reimbursement table is hard for me but I think it is more me than the system.

Overall my experience with NetSolutions has been a very good one.

Easy to use and engaging support where end-users affect change.

The customer support and engaging leadership have the most open-door approach to listen to their end users and implement change based on input.

Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW.

He is knowledgeable, efficient and patient. I appreciate his fast response on our urgent payroll issue and that he resolved it very quickly.

The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent.

Exceptionally positive and I am definitely looking forward to their commitment to delivering the best EHR platform for post-acute care.

US Dollar

PointClickCare's Home Health Care Platform offers cloud-based modules in the senior care space, including care delivery management, financial management, marketing, business intelligence, and quality and compliance. The solution is designed to help senior care facilities achieve regulatory compliance for long term care, improve reimbursement accuracy, avoid missing documentation, and reduce duplicate data entries. PointClickCare enables administrators to subscribe to clinical, billing, and administrative modules.

PointClickCare helps senior care providers manage staff workflows, remotely track patient progress, manage compliance, and improve the quality of patient care. It also offers Point of Care solutions for mobile devices, medication and nutritional management tools, and a platform to utilize HIPPA-compliant patient text messages. 

The solution also helps senior living communities assess marketing efforts through PointClickCare's referral management solution. Users can track calls and activities as well as create electronic records to evaluate success in raising occupancy rates. CRM tools are also available along with pre-admission eligibility checks and insurance coverage monitoring.

Support is offered via phone along with online training and webinars.


LongDescription

Patient Records Management

Rehabilitation Management

Order Entry

HIPAA Compliant

Staff Scheduling

Charting

Electronic Signature

Nursing Forms Tracking

MDS Review

Time Tracking by Client

Point of Care System

Care Plan Management

ONC-ATCB Certified

Clinic Interoperability

Scheduling

Self Service Portal

Activity Planning

EMR/EHR

For Nursing Homes

Mobile Access

Transaction Management

Compliance Management

Claims Scrubbing

Home Health Care Management

E-Prescribing

CNA Tracking

Voice Recognition

Decision Support

Clinical Care

Medical Billing

Coding Assistance

Billing & Invoicing

For Activity Departments

Compliance Tracking

Resident Assessment

Claims Management

Reimbursement Management

Incident Management

Geriatric Care

Appointment Scheduling

Insurance Eligibility Verification

For Home Care Providers

Medication History

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Acute and Payer

In Person

Live Online

Webinars

Documentation

Videos

WellSky Long-Term Care (formerly Experience Care) is a comprehensive EHR platform that helps providers in skilled nursing, continuing care retirement communities, assisted & independent living, and intermediate care manage these challenges and more. Built specifically for the unique settings within long-term care, our innovative solutions & services are designed to streamline operations, enhance the quality of care provided, and improve the overall well-being of residents. 
 
WellSky Long-Term Care offers a cutting-edge suite of solutions and services to help you deliver the best possible experience for your residents while streamlining your operations, including: 

An EHR – Automate processes, learn more about your residents, and save your CNAs and nurses from having to spend too much time behind their screens. 

Financial management – Streamline all financial processes and get ahead of the competition with the financial tools and data you need to make better decisions. 

Revenue cycle management – Maximize reimbursement and optimize your cash flow with technology that streamlines the billing process, saving you time and money. 

Revenue cycle services – Let the WellSky revenue cycle experts help you gain timely, compliant, and accurate billing to maximize cash flow, help ensure revenue integrity, and reduce staffing challenges, training, and costs. 

A referral portal – Automate communication between referral partners and streamline the intake process, making it easier to grow your census 

An interoperable data exchange platform – Get fast and secure access to critical information with a data exchange platform that integrates with your EHR platform 

Acute and Payer vs WellSky Long-Term Care

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