It’s been a good experience and the product is easy to understand and use.

It’s very user friendly and easy to understand.

It doesn’t have some features that our other system did.

Excellent program. Very user friendly & easy to retrieve and store information.

Easy to use. Great features that ensure information is readily accessible.

Unable to schedule lunchbreaks for carers.

The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises.

Great ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking.

It is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform.

Love the product - works well and delivers on what we need a good rostering system

how easy it is to use and simple in its functionality

it could be better to find most simple information and we lost how long someone has been with us so we lost a bit of history

My overall experience with Lookout has been fantastic. Lookout allows me to be able to stay connected with our members, families and helpers. Lookout has many features and empowers our members and families to have choices with their in home care services they receive and have live access at any time to view their home care package funding and statements which is transparent and easy to read and understand.

I love the remote care monitoring feature which allows oversight of our members services and support they are receiving in the home at the time of the service. It enables us to be able to recognise any changes to our members health and wellbeing and follow up promptly.The software is very easy to use and any changes or updates made to the members help plan or profile is instant which allows our helpers, members and their loved ones stay connected and update to date.

I honestly cant think of anything I like least at this time.

Lookout's functionalities make for a speedy experience. One click takes you to core information. If you need further detail, the simple filter function takes you there. No more clicking and scrolling to find what you need.

I would like to see a function to nominate the gender of persons (Helpers) on their profile page.

Fantastic

Look out is easy to use and functions well. I use look out daily and can say its is very easy to navigate and learn to use.

Not many functions I dislike about look out, nothing comes to mind.

Fantastic overall experience

It is easy to use to manage compliance and it makes keeping track of paperwork a breeze

The pop up bubbles are sometimes hard to navigate away from

the ease of use - user friendly app and streamlines different function in one place.

still being developed - could have a few more functions.

I have found Lookout to be easy to learn and use. I have used other software that is much more 'clunky' and time consuming to learn.

I find lookout to be user friendly compared to other software currently.

I would like there to be an autosave feature so that when I switch between different parts of the Help Plan that it saves my work rather than having to click edit and save over and over again.

I use it 8 hours 5 days a week and love the convenience, the efficiency it enables by being able to find things on a member's profile with ease by looking at 'subject' headings. The various functions all play a part in making our working day easier, more efficient and keeping everyone aware of what is going on with a member.

All the member's information is in the one place, and easy to locate and differentiate between different actions - required or previous.Smooth transition between pagesAllows for cutting and pasting, assigning to specific team members, tagging of people also using it, categorisation, tags to classify.

It takes some time to learn as vastly different than anything I'd used previously, however after a few weeks of regular use it's very user friendly.

Very helpful support

I’ve worked in the care and disability sector for well over 10 years. Never have I seen a software platform as aligned to meeting the unique needs of both of these sectors as I have Lookout. The level of care oversight it provides for our customers is impressive, precise, and second to none. As a Manager, I use Lookout daily to manage compliance needs, and as our core procurement tool to process, order, monitor and pay for hundreds of unique orders a week. The oversight that the Lookout referral feature has for our external Allied Health Professionals in real-time, not only ensures the most up-to-date care information is provided to our external parties, but this in turn ensures the highest level and best practice care is provided for our own customers from any approved outside organisations that are representing our brand. Time and time again using real-time data.

None really. It really is a great platform and they are constantly developing new features.

I've used several systems now and lookout is by far the most user friendly. It allows for easy actions and everything is connected well.

I think there's space for added features.

Transparency of all you need to know to get the job done, invoice, provide notes with ease.

Improvements and updates happen regularly in response to queries. KM claim feature would be great.

The tickets have really helped us to be able to keep track of all the little and big errands that need to be done overall for clients and staff.

Tickets they are a big game changer for me, being able to set up so many different ones to be able to provide the best care for the clients is a cut above the rest.

I have yet to use the referral to Allied health section of the program due to other companies using email referrals not a program yet.

Very easy and simple to use, easy to find what I need, be it a ticket, creating a Purchase order or a TPP to send a quote request.

I have no complaints so far and has met all my demands well.

From start to finish, our tech now better facilitates and captures the great work we do to support our members in living well at home longer.

Lookout uses smart technology to make great care and service in healthcare better. Communication, planning, service provision and record keeping are streamlined and clear.

It was a very manual process to transfer data from old to new system but once done its been smooth sailing.

I am a new user to Lookout. I really like how all Verifications show up on my Dashboard. This is the function I use most in Lookout, as I am in HR.

Workers receiving a Notification 90 days in advance of a Verification document expiring has caused some confusion. I feel a reminder/notification at 30 days, then if it falls overdue would suffice.

pretty good

All the information is right there to look at and its user friendly

There's nothing so far that I don't like about Lookout. A feature to see helpers per hour rate in the right column in the visit will be great when the visits are longer than 1 hour. (the column where helpers check in & check out )

Excellent! Easy onboarding, great support and monitoring of progress.

Ease of use, functionality, closed IMS, observation reporting, geolocation

Would like increased reporting capabilities

Easy to use. great support through the start up/ implementation.

I enjoy the ease of navigation from tab based program. I can run multiple tabs and find information from each easily

The inability to see past history. When I remove a helper from a visit. I lose who was allocated.

Lookout allows everyone in our team to complete their roles quickly, efficiently and to a high standard. It helps eliminate the noise, and delivers the right insights to the right person at the right time. This helps streamline our work, and improves our capacity to deliver high quality and responsive care.

Nothing, the software works efficiently for our needs.

Happy with it so far

Nice and Tidy Web Based I liked and would recommend

Cos it s web based and app friendlyHappy with it so far

Team didn't onboard or help No reply after asking for partial refund

Over complicatedNo customer supportSell you a product then leave you hanging