Lookout

RATING:

4.6

(20)

About Lookout

Lookout's software makes it as easy for home care providers, and their teams, to provide the highest quality client care. Being built by care, for care, you can trust Lookout 's all-in-one software to empower your entire care organisation with; rostering and scheduling, claims & statements, remote care monitoring, compliance and reporting, client plan management, mobile workforce management, and to connect workers + clients & their loved ones and the care team and so much more.

Lookout Pricing

Contact The Lookout Way for pricing information. https://www.thelookoutway.com/pricing

Free trial: 

Not Available

Free version: 

Not Available

The Lookout Platform and App

Lookout Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Lookout

1 - 5 of 20 Reviews

Julie

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great addition to our Business

Love the product - works well and delivers on what we need a good rostering system

PROS

how easy it is to use and simple in its functionality

CONS

it could be better to find most simple information and we lost how long someone has been with us so we lost a bit of history

Reasons for switching to Lookout

it was ending and we needed a better system

JodieAnne

Consumer Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Member information all in one place

I use it 8 hours 5 days a week and love the convenience, the efficiency it enables by being able to find things on a member's profile with ease by looking at 'subject' headings. The various functions all play a part in making our working day easier, more efficient and keeping everyone aware of what is going on with a member.

PROS

All the member's information is in the one place, and easy to locate and differentiate between different actions - required or previous.Smooth transition between pagesAllows for cutting and pasting, assigning to specific team members, tagging of people also using it, categorisation, tags to classify.

CONS

It takes some time to learn as vastly different than anything I'd used previously, however after a few weeks of regular use it's very user friendly.

Vendor Response

Thank you for your thoughtful and detailed review JodieAnn. Glad to hear you are enjoying Lookout.

Replied June 2023

Mark

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2023

It has promise, but is not NDIS ready.

The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises.

PROS

Great ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking.

CONS

It is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform.

Reasons for switching to Lookout

The Goodhuman app way glitchy and kept crashing on staff.

Vendor Response

Hi Mark, thank you for this thorough review. Your feedback is valuable. We have logged it with customer success to explore some existing features, new updates and workarounds with you that could meet your needs, and we have lodged your feedback with the engineering team for future roadmap considerations. Some of the items you raised are on the product development roadmap already.

Replied June 2023

Carly

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2024

Lookout Review

My overall experience with Lookout has been fantastic. Lookout allows me to be able to stay connected with our members, families and helpers. Lookout has many features and empowers our members and families to have choices with their in home care services they receive and have live access at any time to view their home care package funding and statements which is transparent and easy to read and understand.

PROS

I love the remote care monitoring feature which allows oversight of our members services and support they are receiving in the home at the time of the service. It enables us to be able to recognise any changes to our members health and wellbeing and follow up promptly.The software is very easy to use and any changes or updates made to the members help plan or profile is instant which allows our helpers, members and their loved ones stay connected and update to date.

CONS

I honestly cant think of anything I like least at this time.

Bruce

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Ensures the highest level and best practice care is provided for our customers

Very helpful support

PROS

I’ve worked in the care and disability sector for well over 10 years. Never have I seen a software platform as aligned to meeting the unique needs of both of these sectors as I have Lookout. The level of care oversight it provides for our customers is impressive, precise, and second to none. As a Manager, I use Lookout daily to manage compliance needs, and as our core procurement tool to process, order, monitor and pay for hundreds of unique orders a week. The oversight that the Lookout referral feature has for our external Allied Health Professionals in real-time, not only ensures the most up-to-date care information is provided to our external parties, but this in turn ensures the highest level and best practice care is provided for our own customers from any approved outside organisations that are representing our brand. Time and time again using real-time data.

CONS

None really. It really is a great platform and they are constantly developing new features.

Vendor Response

Thank you for your thoughtful review Bruce. It is great to hear that you are getting significant benefits out of the platform.

Replied November 2022