Fantastic overall experience

It is easy to use to manage compliance and it makes keeping track of paperwork a breeze

The pop up bubbles are sometimes hard to navigate away from

I use it 8 hours 5 days a week and love the convenience, the efficiency it enables by being able to find things on a member's profile with ease by looking at 'subject' headings. The various functions all play a part in making our working day easier, more efficient and keeping everyone aware of what is going on with a member.

All the member's information is in the one place, and easy to locate and differentiate between different actions - required or previous.Smooth transition between pagesAllows for cutting and pasting, assigning to specific team members, tagging of people also using it, categorisation, tags to classify.

It takes some time to learn as vastly different than anything I'd used previously, however after a few weeks of regular use it's very user friendly.

Team didn't onboard or help No reply after asking for partial refund

Over complicatedNo customer supportSell you a product then leave you hanging

Fantastic

Look out is easy to use and functions well. I use look out daily and can say its is very easy to navigate and learn to use.

Not many functions I dislike about look out, nothing comes to mind.

Very helpful support

I’ve worked in the care and disability sector for well over 10 years. Never have I seen a software platform as aligned to meeting the unique needs of both of these sectors as I have Lookout. The level of care oversight it provides for our customers is impressive, precise, and second to none. As a Manager, I use Lookout daily to manage compliance needs, and as our core procurement tool to process, order, monitor and pay for hundreds of unique orders a week. The oversight that the Lookout referral feature has for our external Allied Health Professionals in real-time, not only ensures the most up-to-date care information is provided to our external parties, but this in turn ensures the highest level and best practice care is provided for our own customers from any approved outside organisations that are representing our brand. Time and time again using real-time data.

None really. It really is a great platform and they are constantly developing new features.