Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through.

I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity!

KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates.

Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet.

We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency.

Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed.

If it were up to me or to the majority of users - both clinical and finance departments this software would be gone. We dropped the use of the Resident Trust option and purchased separate software. Also dropped the use of the Rehab option and purchased separate software.

It's simple to learn. I really don't have anything else good to say

Terrible reporting functions. Very clunky to set-up. Very difficult to get any sort of custom reporting. Not intutitive. Screens waste a lot of space on nothing but the comment or text boxes are very small and can't be expanded. Forms building is very complicated.

We use this across the continuum of care at our corporation which works well for continuation of care.

Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions.

Reports, inability to pull the information you want from the record.

The overall functionality of the software has improved, but the ease of getting the support you need or fixes has declined. Overall a fairly easy to navigate software and get what you need.

Easy to select a resident and navigate the chart. Since Netsmart has taken over there has been less downtime and system failures, so overall reliable.

Setting up users by having to log into another area, the reports are not easy to navigate, support can take a while to get back to and prioritize.

The attraction to Vision is it's flexibility, but the forms building and customization is extremely challenging and clunky. Vision is cumbersome, it is difficult to use with Assisted Living even though it is advertised. It is expensive. The most frustrating part of Vision is that it was very hard to get meaningful data out of it. Easy to put data in hard to get flexible data out. I do not know what the ideal solution is, but I know it is not Vision

It is flexable

It is extremely challenging to get useful custom queries. For example getting a list of residents, room number and phone number was an issue. And that is just the beginning. Other concerns are cost of training, cost of implementation, quality of training.

I have to work harder using this software.

Good customer service. Work does get completed but after extra steps. Hard to pull reports.

not used friendly multiple steps needed to complete a task.

Tech support could be better. and please change the name. 4 syllables for a name is too long. everyone still calls it vision

A lot more updates than it did years ago - constantly coming out with new functionality

Too much cost associated for every little add on

Overall, Netsmart works great as an EMR system for our company. It allows easy readable access to all of our patients. It guarantees that our patients important information is all in one spot and easily readable.

The software is easy to use and can be changed to support the different braches/teams I work for.

It requires a lot of updates that can interrupt the work flow.

Overall, myUnity SL is a great product that's easy to learn & use.

The product is easy to use and configure. The support staff is amazing and they are really there to help you.

Limited reports. Interface modules are all separate. Waiting for patient/family portal.

Vision has workflows that assist us in being more efficient and making sure nothing gets missed. The home screen is set up to help us get to where we need to be quickly, with less clicks. With multiple locations and care settings, having just one electronic record, under one organization structure has been a huge help. Our residents and clients flow seamlessly across our different care settings without redundant data entry or documentation.

If not trained properly, Vision can seem cumbersome and difficult. But in reality it is very user friendly.

Easy to use, meet the requirements in our skilled nursing facility

difficult to deal with the consultants sometimes

Sometimes I want to quit my job because this system is so terrible

Nothing is good about this product. We used to have Point Click Care. It was easy and user friendly. The opposite of Vision. Vision is terrible.

Not user friendly. So many steps to get reports. If you value your nurses that work at your facility please do not purchase this product. Nothing on vision is one or two steps. It’s five or six steps for any process.

I like the product. As the project manager who leads the implementation of this software. I will highly recommend this software.

The modules are like actual charts. Easy to use. Colors on dashboard. Med pass is awesome and there's a lot that you can do that will benefit you. You can use it anywhere. Thin client and it is fuming fast.

Medication not give because resident is out of the facility. You have to enter the reason on each medication not given due to OOP. It would be great if you can enter once and will attach to all medications with the same reasons.

The software provides an integrated EHR for Nursing Homes, Assisted Living, Home Health and Hospice services. As an organization that owns and operates all of these services, having a single EHR is of critical importance

The software needs to be updated to include functionality and ease of use as its competitors that just focus on one type of service (e.g. Nursing Homes, Home Health)

They are open towards interoperability which is a great step forward on getting LTPAC settings to help hospital stay compliant with Meaningful use. Health MedX is currently working with a local HIE in the State of Oklahoma to connect with the 7 largest health systems in the state.

There are cheaper options out there, Like Point Click Care

ive used this program while working as an MDS resource for Avalon and Deseret. Pros, it is a nice looking interface. If you want to do a comprehensive care plan hmx gives you that flexibility. Cons HMX is not intuitive and there are a lot of rabbit holes to get lost in. Customer support it is not very friendly or knowledgeable. We ended up spending a lot more money on overtime to make hmx work than it would have costed to convert do something decent like Matrix or PCC

Customer service has virtually ignored complaints or has helped us with system fixes.

Difficult to place orders. Too many steps. No pros. Not efficient. EVERYTHING was so much more efficient with our old paper charts. ALL ASPECTS OF ORDER WRITING AND DOCUMENTING TAKES THREE TIMES LONGER THAN WITH PAPER CHART

Easy to set-up electronic medical records and MDS module to track and Hover MediCare/Caid reimbursements

Lack of customer care support, sorting out custom data, and non-friendly software If staff is not trained proper.