About Netsmart myUnity Senior Living

myUnity by Netsmart (formerly HealthMEDX Vision) is a person-centered, unified electronic health record (EHR) system that connects all senior living lines of business with other care settings. This next-generation platform allows providers to access an individual’s complete care journey in a single enterprise resident record, spanning life plan communities (CCRCs), assisted and independent living, skilled nursing, memory care, home health, hospice, private duty and adult day care.

myUnity facilitates concurrent admissions and enables integrated transitions of care, while giving providers a single view of one record, one care plan and one bill. Instead of toggling between systems, everything is in one place, creating unparalleled efficiency and productiv...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

17 Reviews of Netsmart myUnity Senior Living

Average User Ratings

Overall

3.32 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(7)

7

3 stars

(2)

2

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

December 2020

Jessie from Hilltop Community Resources

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Netsmart's myUnity Adapts to All our Varied Needs

Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through.

Pros

I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity!

Cons

KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates.

Reasons for Choosing Netsmart myUnity Senior Living

Because myUnity worked for all our lines of service, not just our residential programs.

Reasons for Switching to Netsmart myUnity Senior Living

We switched to myUnity (Vision at that time) because it could be used across our various programs, rather than only in our residential facilities.

Response from Netsmart

Replied December 2020

Thank you so much for your review of myUnity! Happy you like how our cloud-based solution supports all your lines of service. We appreciate your feedback. We will review ways to continue to enhance our offerings to better meet the needs of clients.

October 2020

Nancy from The New Jewish Home

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2020

Promises, Promises

Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet.

Pros

We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency.

Cons

Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed.

Reasons for Choosing Netsmart myUnity Senior Living

10 years ago "Vision" was up and coming; the developers had great insight into Long Term and Post Acute care and a proven and successful history with software development in healthcare. We took a risk on a new player (HealthMEDX at that time) and they were willing to develop new billing functionality to meet our state requirements.

Reasons for Switching to Netsmart myUnity Senior Living

We wanted more functionality, better clinical applications, CNA touchscreens, integrated billing and clinical, our goal was to move all lines of business to one platform. (Though not realized in the end)

Response from Netsmart

Replied October 2020

Thank you for providing these insights of your Netsmart experience. We value your input, and your Client Alignment Executive will be reaching out to better understand your concerns and how to enhance your experience moving forward.

October 2020

Ryan from Buckner Retirement Services, Inc.

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

October 2020

MyUnity

Tech support could be better. and please change the name. 4 syllables for a name is too long. everyone still calls it vision

Pros

A lot more updates than it did years ago - constantly coming out with new functionality

Cons

Too much cost associated for every little add on

Response from Netsmart

Replied October 2020

Thanks so much for taking the time to write a review. We value that you appreciate the updates and new functionality we bring to the system. At Netsmart, we strive to constantly innovate and enhance our platform. However, I'm sorry to hear that our tech support and cost has been a concern to you. This is not what we'd like to hold ourselves to when it comes to quality of our service and support. I will reach out to the appropriate people to share your feedback so we can resolve your concerns. You can expect to hear from us very soon. Thanks again for your feedback.

September 2020

Peggy from Lindengrove Communities

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2020

Robust EHR

We use this across the continuum of care at our corporation which works well for continuation of care.

Pros

Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions.

Cons

Reports, inability to pull the information you want from the record.

Reasons for Choosing Netsmart myUnity Senior Living

Therapy module

Reasons for Switching to Netsmart myUnity Senior Living

Wanted a product that would include business office, pharmacy and therapy.

Response from Netsmart

Replied October 2020

Thanks so much for your review of myUnity! We are thrilled that you love the ability to customize forms. We value client feedback and suggestions, and your review reaffirms the value we place on listening to our clients. We've launched our analytics tool to assist clients with reporting needs; it pulls many data elements and allows flexibility to the owner/operators. Look for additional reporting features in Q4 that will assist with clinical compliance and information. We are also adding additional reporting needs in Q4 that will assist in clinical compliance & information.

September 2018

Derek from Campbell Marketing and Communications

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

4.0

September 2018

Netsmart... easy to use and efficient

Overall, Netsmart works great as an EMR system for our company. It allows easy readable access to all of our patients. It guarantees that our patients important information is all in one spot and easily readable.

Pros

The software is easy to use and can be changed to support the different braches/teams I work for.

Cons

It requires a lot of updates that can interrupt the work flow.