Netsmart's myUnity Adapts to All our Varied Needs

Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through.

Pros

I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity!

Cons

KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates.

Promises, Promises

Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet.

Pros

We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency.

Cons

Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed.

MyUnity

Tech support could be better. and please change the name. 4 syllables for a name is too long. everyone still calls it vision

Pros

A lot more updates than it did years ago - constantly coming out with new functionality

Cons

Too much cost associated for every little add on

Robust EHR

We use this across the continuum of care at our corporation which works well for continuation of care.

Pros

Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions.

Cons

Reports, inability to pull the information you want from the record.

Netsmart... easy to use and efficient

Overall, Netsmart works great as an EMR system for our company. It allows easy readable access to all of our patients. It guarantees that our patients important information is all in one spot and easily readable.

Pros

The software is easy to use and can be changed to support the different braches/teams I work for.

Cons

It requires a lot of updates that can interrupt the work flow.