Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through.

I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity!

KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates.

Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet.

We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency.

Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed.

If it were up to me or to the majority of users - both clinical and finance departments this software would be gone. We dropped the use of the Resident Trust option and purchased separate software. Also dropped the use of the Rehab option and purchased separate software.

It's simple to learn. I really don't have anything else good to say

Terrible reporting functions. Very clunky to set-up. Very difficult to get any sort of custom reporting. Not intutitive. Screens waste a lot of space on nothing but the comment or text boxes are very small and can't be expanded. Forms building is very complicated.

We use this across the continuum of care at our corporation which works well for continuation of care.

Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions.

Reports, inability to pull the information you want from the record.

The overall functionality of the software has improved, but the ease of getting the support you need or fixes has declined. Overall a fairly easy to navigate software and get what you need.

Easy to select a resident and navigate the chart. Since Netsmart has taken over there has been less downtime and system failures, so overall reliable.

Setting up users by having to log into another area, the reports are not easy to navigate, support can take a while to get back to and prioritize.