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Infor VISUAL vs REALTRAC
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.1 / 5
4.2 / 5
Customer Support
4.4 / 5
4.4 / 5
Functionality
4.4 / 5
3.9 / 5
Last Review Written
June 12, 2023
March 5, 2025
Pros/Cons
Pros
- Overall, we have been thrilled with Infor VISUAL ERP and the Synergy team and are confident that both will continue to contribute to our long-term growth and success.
- Synergy Resources has excellent consultants who are readily accessible with strong knowledge of not only the product but its real world applications and best practices.
- Not only are they great with the technical support but can advise on the business functions/best practices to help become a more efficient company.
Cons
- Some of Infor Implementation Partners not Qualified enough for this implementation which Cause problems after finishing. No Training Tools available.
- Implementing Visual with a bad group of consultants created many issues for us within the system.
- The shipping functionality is a little weak and doesn't directly interface with carriers without a 3rd party application.
Pros
- They listen to any suggestions to improve the program, plus the customer service is responsive and knowledgeable. It has been a great experience working with Realtrac and the support team.
- It has also changed how we manage our inventory by consolidating our warehouse. Realtrac has proven to be an effective tool and everyone in the office enjoys its ease of use.
- The likes, In short, the ability to build and track multi level BOM's while having Shop management, inventory visibility and scheduling features. These have long been the desirable features.
Cons
- However it starts every Saturday and Sunday as well.adding to peoples hours who are not working, which in turn make trying to find the cost of manufacturing useless.
- System setup for employees, workcenters, workstations is a nightmare. The worst is the reporting, little to no customization.
- The display and layout was a bit confusing at first.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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N/A
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Advisor Recommendations
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4 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
