The common complaint is that people don't look at them (deleting) because a notification appears every day.

Ease of rolling out the product. Built in forms are helpful for a beginner.

This is a very easy to implement software that is inexpensive. The workflows are great out of the box.

Absolutely no customization to tailor to your organization. No email reminders if you have overdue actions pending, you’ll have to look at the database daily.

No email notifications if an item goes past due. You can only disply the entire reports that are overdue.

Intuitive, friendly user interface, the well thought out connections from one module to another. The fact that each module is included and not ala carte is a HUGE benefit.

This is the best QMS software for the money. It's intuitive, easy to implement and reliable.

It's never lost due to the Timeline feature. Revision history stored electronically on all documentation makes it easy to understand why documents were updated.

I had myself and one other person approving a risk and the other approver approved the risk and I could not make any changes. I had to delete the entire risk action and start over.

Streamline process for creating ECRs and Doc control is great. This software makes approvals and interaction easier.

No filtering of overdue items in perato analysis. You can filter: Open Items, Closed, Rejected, Submitted and deleted but nothing to tell you if an item is past due.

Easy to use, all of the modules are integrated to one another, fast setup / configuration. The support that you receive from QT9 is always fast and effective.

It is very easy to use the , modules and being able to be paperless is awesome especially in the medical device area. Set up for users is extremely fast an simple.

QT9 has been second to none. Their implementation support team does there best to get you up and running.

It has been a key system to achieving and maintaining our compliance to ISO 9001:2015. I can't say enough about what a great partner QT9 has been and continues to be in supporting our QMS.

The software is outstanding, the support is quick, and thorough. The QT9 team has worked with multiple departments in our organization.

Tech support to start learning the system is superior to any software company I have ever seen. All the support is included in the price of the annual fee.

The workflow is easy to understand and it is nice that most of the modules are interconnected.

There is no option to personalize the emails notofications. You really get flooded by emails.

The customer training and support offered (at no extra cost!) made the implementation from our paper based systems to QT9 software nearly stress free.

After using it for a while, you learn the next steps but a new user struggles without written instructions. QT9 has recognized this weakness and is addressing it in their next version.

The Quality Management modules are excellent. They are easy to use and understand.

This software is very user friendly and easy to use. The help feature and QT9 academy are very easy to follow  instructions for anything you are working on in the system.

Implementation was similar as well. QT9 technical assistance in uploading of documents and gauges increased the speed in which were able to integrate it into our organization.

Customer support is great and always available to help. Most modules have some level of customizable options to fit the needs of various companies and industries.

The software has all the key modules for operating Quality, Maintenance, Safety, Training and Engineering Change Requests for a fraction of the cost of more expensive systems with less modules.

This really helps helps with implementation, and ease of use. I appreciate the stops built into the system to ensure important aspects are included in these records.

Whenever you need help they will respond you immediately.

We're really excited to have an analytics package that's affordable, and Scorebuddy definitely solves this.

The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them.

When I think back to the spreadsheets, I can't imagine going back to that time. I really like the knowledge capture and the support.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

The software is very intuitive and easy to use.

I was able to customize our quality requirements with the help of Scorebuddy.

It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it.

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

Excellent matrix, nothing much to add coming from a psychology post-graduate.

However, I would like to point out that this may partly also be due to problems on my side and that the unavailability is within an absolutely tolerable range.

Clean interface with graphs that put data into digestible form. The scorecard streamlines main points but also expands to see more detail.

It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.

Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments.

Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.

Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system.

No integration with our CSM, though they offer integration with other systems.

I like that you can log in and view your scores and updates for your company. I also like that it is easy to access.

I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.

Immediately the ease of use is evident which is supported by great account management and customer service.

US Dollar

QT9 Quality Management Software is a web-based QMS software used by companies to comply with ISO and FDA quality standards. The software is available for deployment either on-premise or in the cloud. The tool eliminates the need for paper records and replaces them with electronic systems. The application helps service and manufacturing companies manage day-to-day work and instills full transparency across the system.


QT9 Quality Management Software allows users to set up email reminders to keep employees on track to finish project modules within time limits. Users can also track nonconforming products, corrective actions taken by employees, document control, training, and other quality modules electronically through the QMS system. The application provides module approval system to quality managers where they can approve, verify, and reject project work done by employees. Quality managers can send project approvals to the teams through a digital signature.


QT9 Quality Management Software offers a custom reporting engine that can export data in excel format, report format, or even charts. The software offers a web-based portal for supplier, customer, and employee training. The software is available for a limited period free trial.



LongDescription

File Management

Commenting/Notes

Real-Time Analytics

Milestone Tracking

Document Templates

Project Workflow

Employee Management

Case Management

Forecasting

Quality Management

Purchase Order Management

Surveys & Feedback

Barcoding/RFID

Asynchronous Learning

Exceptions Management

Status Tracking

Barcode/Ticket Scanning

Safety Management

Idea Management

Subcontractor Management

Operational Risk Management

Self-paced Learning

Security Management

Time Tracking

Training Record Management

Course Management

ISO Standards Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

OSHA Recordkeeping

Activity Tracking

Equipment Management

FDA Compliance

Dispatch Management

Progress Tracking

Digital Signature

Task Board View

Real-Time Monitoring

Legal Risk Management

Supply Chain Management

Task Scheduling

Financial Management

Code Enforcement

SSL Security

Change Management

Material Requirements Planning

Policy Management

Electronic Signature

Order Management

ISO Compliance

Periodic Review

Single Sign On

Skills Assessment

Traceability

Invoice Management

Portfolio Management

Project Planning/Scheduling

Risk Assessment

Complaint Management

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Risk Analysis

Disaster Recovery

Document Capture

Customer Database

Image Capture

Report Templates

Environmental Compliance

Mobile Learning

Resource Management

Job Management

Blended Learning

Customizable Fields

Collaboration Tools

Automated Routing

Barcode Printing

Assignment Management

File Recovery

Full Text Search

Shipping Management

Calibration Scheduling

Warehouse Management

Scheduling

Data Import/Export

Offline Access

Label Printing

Risk Management

Customer Complaint Tracking

Distribution Management

Testing/QA Management

Process/Workflow Automation

File Conversion

Assessment Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Pricing information is available on inquiry.

Email/Help Desk

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

QT9 QMS

In Person

Live Online

Webinars

Documentation

Videos

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with agents to improve the quality of agent performance and identify the root cause of poor service and broken processes. Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more.


To assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data.


Scorebuddy integrates with different CRM and telephony solutions such as Salesforce, Zendesk, Talkdesk, and more.



Customer Surveys

Leaderboards

Customer Service Analytics

Sentiment Analysis

Agent Interface

Multiple Scoring Models

Call Center Management

Customer Experience Management

Compliance Management

Training Management

Multi-Channel Communication

Real-Time Updates

Defect Tracking

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Interaction Tracking

Audit Management

Alerts/Escalation

Supplier Quality Control

Reporting/Analytics

Corrective and Preventive Actions (CAPA)

Call Monitoring

Third-Party Integrations

Employee Coaching Tools

Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Essential (core features to get started today), Elite (offering the full Engagement Suite) or Enterprise (all access suite incl. Deep Dive Analytics). DashboardFull feature comparison can be viewed here https://scorebuddyqa.com/us/pricing/

QT9 QMS vs Scorebuddy

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