All mQuest Reviews
1-19 of 19 Reviews
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Jan
Design, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great tool for capturing quantitative user feedback even while offline
Overall, it is a great tool to gather quantitative feedback - the export options through the dashboard are expansive and we can directly use the data from the server to analyse in SPSS, Excel or R
PROSWe use mQuest frequently to capture user feedback while benchmarking cars for automotive OEMs. Often on German roads, internet connectivity is not sufficient for constant connection with a database server and the mQuest app offers the option to store data locally on the device and to sync later. Also, support from the mQuest team is superb! They do not only take your scripts and implement them but also check them for inconsistencies. We have worked with the team for several years now and can say that it has been a very productive cooperation - we benefited greatly from their cooperation and ideas.
CONSScripting survey is not a self-service job (for us) - but the team at mQuest is very responsive and helpful, so this really is not a big issue
Birgit
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Very good service provider
the flexibility, very good and fast support
CONSsome functions are difficult to understanding
Christopher
Retail, 501-1,000 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Customer Card aquisition
The easy setup and self explanotary usage. Our customers were able to fill out the customer card form all by them self.
CONSThere was nothing that I didn't like. The customers understood the surface easily and were happy to sign up.
Alexander
Market Research, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
mQest usage in an interview
easy handling, innovativ good presentation of even difficult questions and question types, very good design opportunities, very good search algorithms, flexible, almost any customer request can be represented, suitable for Android and iOS very good service by cluetec,
CONSis slightly more expensive than the Competition, unfortunately no web application
Reason for choosing mQuest
more modern more opportunities german speaking service
Thomas
Market Research, 51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Best research tool for offline surveys
It's a good software and mostly quite easy to use. definitely our choice number one for offline research
PROSThe offline usage within mobile devices is a big pro!
CONSfilter definitions are not always easy to setup it would be nice if we could script a bit more - helper variables and things like that
Reason for choosing mQuest
I think the service and personal contact with mQuest was the main reason. the service is outstanding.
Cornelia
Market Research, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
User-friendly software with a competent partner
mQuest is in general a very user-friendly software. The basic features are easy to use without much experience in programming surveys. Especially options like switching the values of answering options or randomization are easy to use and very appreciated.
CONSThe differentiation of "Filter" and "Filter Pro" is not very intuitive.
Stefan
Furniture, 1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Review for customer survey tool mQuest
We did a customer survey on a very big fair. Due to the ease of use and the fast synchronisation of the mQuest we didnt have any problems at all. We recommend mQuest for everyone who not only wants to do a customer survey but also but do not want any hassle with technical background since the technician at mQuest are very reliable and fast.
PROSVery easy to use. Friendly customer support and fast very fast implentation of the survey.
CONSEverything is fine! There are no negative points.
Semra
Research, 10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Overall good tool
Easy introduction to software and features for larger groups of students. Very easy intuitive usage. The data is provided in various formats.
CONSProgramming questionnaires yourself could be easier.
Reason for choosing mQuest
It was recommended by a colleague.
Ingo
Industrial Automation, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
mQuest Review
Very friendly and competent team
PROSVery easy to use and without any prior knowledge
CONSIn his layout not too flexible to the own company customizable.
Peter
Market Research, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
The online /offline Tool
mystery Shopping, checks, classical opinion research projects
PROSThe possibility to use the software online and offline
CONSthe software it is ok, There are functions that you do not need but have to pay
Reason for choosing mQuest
see above
Karolina
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Easy to use!
The Company provides very good informations abouts its product and is very supportive from start to end of the project. You get the adjusments you need for your survey. Everthing ist easy to use: Programming the questionaire , setting the app on the tablets, downloading your questionaire on the tablets, using the app for the survey, managing the data and downloading it and so on. And the best: You can carry out the survey without having internet. As soon as your tablet hast internet you can synchronize the data.
CONSThere is nothing that i don't like about the software. Everything was fine.
Michl
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Often used on car clinics.
Great product. Very easy handling and reliable also under hard conditions. Great on site support from the cluetec Team. I would recommend any time.
CONSSo far nothing. It's not the cheapest solution but absolutely worth the money. Great Team and Support.
Jacqueline
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
New Experience
Very positive, value for your money and time
PROSThe user Experience and the features trueky are good
CONSThe ease of use and the customer support
Wolfgang
Transportation/Trucking/Railroad, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
perfect software, easy to use
easy to use, good and quick function overview, personalized apps
CONStraffic application is not running on iOS
Reason for choosing mQuest
experienced sales team, technical support
Mike
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Thats the PORSCHE under the app based offline survey softwares
Luxury functions, fast, native programmed, offline usable,you can use it for so many different types of researches, video and foto and scan , signature functions. Its a bit higher priced but therefore you get simply the best app software on the market. So, like when you buy a Porsche or Mercedes you get quality. Thats mQuest, also the support. We are happy.
Gert Michael
Entertainment, 2-10 employees
Used less than 6 months
OVERALL RATING: