Active Demand provides great value to our clients, however the interface is not intuitive and hard to use and set up.

The reports that you are able to generate to automatically send

The interface is not intuitive and UX is not great. It takes a long time to figure out how to do anything

I work in venture capital and use ActiveDemand for fund-raising purposes. I found it easy to use, customer service is excellent, and has all of the features that are important to me. Pricing is reasonable considering other companies that offer the same features charge twice as much. I am happy with ActiveDemand and I recommend it.

The Customer Support and his support team have provided to me is exceptional. When I was a new subscriber, He called me every week. He wanted to make sure I was happy with the product. Months later and he still calls me although not as often which is great but I know I can count on him when I need him. Also, I was looking for manual and automatic scoring. This was not a feature I could find in most of the vendors I talked to. Also, it is so easy to use that I got very little training.

When editing the email, the "Text" removes the spaces between the paragraphs. Most importantly, I would like to have the option to sort the contact lists. Lastly, it is not easy for me to determine if someone has unsubscribed or if the email I sent was blocked by the recipient's firewall. This is very important to me so I would really appreciate if I could somehow separate the unsubscribers from the ones who didn't unsubscribe but that are showing a red circle next to their email address.

At first, it was very difficult to use especially being used to HubSpot. But over time, with the help of support. I started to feel more familiar and better with the program. We experience one or two issues for every campaign build, but luckily support is there to help or tell us it is not possible. Right now, I am satisfied with the product at the current price point.

-The absolute best part of this product is the chat support. They will actually work with you all the way until a solution is made. They are all very familiar with the program. -It is an incredible value for the money. -Moderately easy to use.

It lacks functionality in some key areas, most notably: lacking an undo button, a clunky landing page builder, and no mainstream CRM integrations that I know of (i.e. Salesforce). Social posting and tracking in campaigns are...okay but the actual posting and scheduling are not good. It does about 80% of what you really need it to do, if they can get up to speed on the last 20% I think it can be one of the top platforms. The training videos on youtube are way out of date.

The ability to set up and deploy professional-looking campaigns very quickly.

The abilities of Active DEMAND appear to be only limited by my imagination or the courage of my Clients to use them. The process of Lead Nurturing with sophisticated logic and decision making, while I or my clients are sleeping is a huge labour saving feature. Automated reporting with my Agencies branding help me get credit where its due without ambiguity. The ability to Copy/Clone campaigns, emails processes from one account to another is a hugh time saver when getting an account up and running.

Ther are several areas where the terms used are quite technical or ActiveDEMAND specific that could do with some contextual help on the screen to assist the newcomers to digital marketing. There a few key features, especially on the account, set up page that need to be right to deliver results. New users should book a Q&A Support session as soon as they sign up and I suggest AD labour several key points about the account set up.

It's a one-stop shop for all your marketing automation needs. I have not found any other platform that has all of the features that ActiveDemand does at the price they offer. It's a great option for marketers who want the full-range of marketing automation activities that are possible.

ActiveDemand incorporates all features you want in marketing automation: landing pages, forms, email, anonymous visitor tracking, integration with CRM, and custom workflows (in addition to all of the baseline marketing automation: lead scoring, contact tracking, etc.). It's very easy to implement on any website via JS or Wordpress plugin-- so you can work independently of the website if you don't have access to the backend (great option for marketing agencies). VERY competitive on pricing as well.

There is a little bit of a learning curve when starting out. But once you get a feel for where things are and how they operate in the platform, you'll have everything you want at your fingertips. Putting a little bit of time in learning the platform greatly pays off in the long run (and they have great support!).

a nightmare. Trying to set up some functions to discover that to change the logic (wrongly designed) you need to dismantle everything. Not flexible, not intuitive. some features are totally nonsense and some do not work either, like the Dynamic Content, great idea, but tested several time it seem not reliable. When I asked why they told us: " Oh, well you have set one parameter but the system also checks other parameters so it is possible that the viewer is already known by the system..." I really couldn't believe in such explanation. Then you pay for something but there are several things that are not told, you are requested to pay other fees that nobody told at the beginning. My feeling is I waste lot of time, effort and money. ah, and in the Europe timezone you can't expect to have customer care in the morning, I can't imagine in asia.

I liked the idea of the Dynamic Content. That would be a killer application.

its overall poor execution and mainly its logic.

We stopped using ActiveDEMAND after a year of frustration and futility. They are good people with an inferior product that lacks a strong customer experience for both the reseller and end user.

The potential is high for ActiveDemand. It presents itself as a total marketing solution. It offers phone tracking, automated email services, and white label customer interfaces.

The platform isn't customer friendly. The GUI is very clumsy and not intuitive. There aren't enough templates to really jumpstart a robust campaign. Customer support is slow to respond and lacks online support documentation to help. The cost is comparable to competing platforms that offer better interfaces, stronger customer support, and more templates.

I started off with the basic package and found that really good to choose for our monthly newsletter. We decided to upgrade to the Marketing package because we thought this would benefit us. The calendar sync never ended up working and I felt to use the "extras" we had to upgrade again. We were having too many issues. So I went back to the basic package and I am happy with the current features.

I really like the subscribe/unsubscribe list. Once an email is in the system the address is updated whether it has unsubscribed or not

We had a lot of issues with things not working and due to the time zone difference, everything took twice as long to be solved. We did not have the patience.

I've been using Active Demand for since it started and have been happy with the service and products they provide for my company.

I wish they would provide an accounting service that would let us bill/invoice and take auto payments.

Saves me time with the ability to save portions of the email for future use. Excellent list management.

Easy to use once you learn it. Good archiving system for saving items for future use. Superior support system. Chat support so helpful. Great that there's no contract period. Excellent value for the money.

Not easy to learn - needs better training materials - user manuals or resources. I don't seem to get what I need from the video tutorials. Needs better search capacity in resource area. Might be nice to start with a buddy-system for the first few emails. I like access to Sean but after awhile I feel I've asked too much. Maybe someone further down in the org would be able to answer my basic questions. Did that once and it worked great.

Conçu spécialement pour les agences de marketing, ActiveDEMAND est un outil très facile d'utilisation que j'ai jamais rencontré. Très efficace et fiable, il nous permet la gestion et l'analyse du Marketing ainsi que la publicité par e-mail. Son expérience a été rentable pour notre entreprise , car c'est utilisable sur mobile. Très très recommandable.

Avec son prix toutefois imbattable, ActiveDEMAND, présente une multitudes de fonctionnalités et intégrable à d'autres réseaux sociaux te Site Internet très bénéfices.

The customization is great. The forum builder is decent for those looking for a wordpress plugin.

Email service goes down at times and has caused issues with send and forget emails never getting delivered. Price is high.

Customer Service and lead notifications. I like having the ability to see who's been on our website and what they were looking at.

Email Campaigns - Email formatting can be cumbersome.

My overall experience have been positive. We are excited to have one place to house or list. over all i am happy for using this software. this software is easy to use and understand.

I got a lot of functionality and ease of use. it is incorporate of all feature. it is the good software for small business. it is really a magically software for use the small business. the best part of this product is the chat of product. I am using this software and very satisfy for it service.

this software is not a perfect solution. it is difficult to support chat. this software is professional and user should be know about this software for using.

The benefits I like from this software is the email and list capabilities as well as the capability to easily build landing pages for campaigns and events.

Easy to use for someone like me who is technologically challenged! I like how easy it is to create a landing page for an event sign up, etc.

What I like least is the Facebook posting. While I like the statistics I get using the software to post my Facebook posts, the post itself on Facebook does not always post correctly. Usually only posts a portion of the picture.

You are able to follow up on potential sales and clients in one easy place.

I wish that it could integrate with contacts

Active Demand is a great tool and can do a lot, probobly even more than I know.

I find it hard to navigate the pages and set up the campaigns. When we had a full-time marketing person it made it eaier because they did it.