--- title: "Benchmark Email Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Benchmark Email. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Benchmark Email is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/benchmark-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Benchmark Email](https://www.softwareadvice.com/marketing/benchmark-profile/) / Benchmark Email Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/benchmark-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/benchmark-profile/alternatives/) # Benchmark Email User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 196 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 105 reviews (54%) - 4 stars: 65 reviews (33%) - 3 stars: 16 reviews (8%) - 2 stars: 3 reviews (2%) - 1 star: 7 reviews (4%) ### Most mentioned pros - I've been able to set up a monthly, interactive newsletter, which has made the Aiken Baptist Association current in today's world. - Additionally, the new AI feature allows for nice enhancements to our illustrations. - Through Benchmark I am able to communicate with my private group of friends without being labeled as SPAM. ### Most mentioned cons - The fact that I can only download a PDF before sending the message, and that there are not other download format options, such as PNG. - When I'm away from my desktop and have to send emails from my phone, it takes a long time to maneuver through it. - While Benchmark Email falls short in image storage for my subscription level, its deliverability needs improvement as emails often end up in spam folders. ## Benchmark Email customer reviews Showing reviews 1-25 of 196 (page 1). ### My Review of Benchmark Email - Overall rating: 5/5 - Reviewer: Bob T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good! Customer support responded quickly to my inquiries. For emailing your customer base easily and on a regular basis - this is good value for the money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the ability to design newsletters and email them directly to my subscribers. They have many different templates for you to choose from. The ease of use made my actual "writing time" for a newsletter minimal. #### Cons I used Benchmark when I first started in online business. It was very easy to use and the price was in my comfort zone. I then tried to set up a couple of "funnels" and could not do so (this was a couple of years ago - so time may have changed). I contacted Customer Support and was informed that the system I was trying to put in place was not available through Benchmark, that they were only for emailing directly. Unfortunately, I had to close my account and move on to a competitor that did allow me to build out my funnels for online marketing. --- ### Benchmark for marketing goals - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Broadcast Media - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered It was a smooth experience and am glad I tried it on my quest for an email service #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy and friendly to use. Also great for setting for small businesses as it's great for marketing. #### Cons It's has some glitches as some of the emails end in the spam folder but none the less still get delivered #### Reasons for switching to Benchmark Email Wanted to find another email service for my needs --- ### Using Benchmark for last 8-9 years - Overall rating: 1/5 - Reviewer: Ranjan G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent - till a year back Poor - since the last few months (just unacceptable) Unless there is restoration of Benchmark used to be, we will stop using the platform #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use ... pro-active helpdesk This has been reason that we have been using the platform for so many years #### Cons There has been a serious deterioration in the quality of the platform. Delivery rates have dropped upto by about 90-95% of what it used to be. Frivolous checks have been introduced that even your helpdesk is helpless to explain. Currently the platform as good as useless for us and already we have started working parallel to other platforms where are getting similar results that we used to get using Benchmark. All our emails through your platform is directed only to our clients or prospective clients who have signed with us to receive communication from us. #### Vendor response Hi Ranjan, We're sorry to hear that you feel this way. Email is a constantly evolving medium and we work hard to keep our processes up-to-date with best practices to ensure deliverability. While I don't have the information I need to identify your account and speak to the issues at hand, if you would contact our support team via phone, chat and email, we can review your account to see where we may be able to help. - Benchmark Team Replied July 2019 --- ### Easy to use email marketing software - Overall rating: 5/5 - Reviewer: Noel W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent customer service right from the get go #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Benchmark is clean looking and easy to navigate. You can create an email in no time. I like the email templates. #### Cons I don't like that I have to create a segment to email a few people in my list. Also my current website doesn't integrate with Benchmark to save emails. They said they were working on that feature, however. So not Benchmark issue. #### Reasons for choosing Benchmark Email No fuss interfaces and easy to use for my small business. Plus I was connected with a very helpful sales rep #### Reasons for switching to Benchmark Email MailChimp isn't easy to use and has virtually no customer service. I'm a yoga instructor, not an IT specialist --- ### Happy customer - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I enjoy using it very much. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unlike other email programs, benchmark allows me to send as many emails as I need without having to pay extra. I think benchmark is one of the only platforms that allows me to pay on the basis of the number of records and add the number of emails that I send. #### Cons Sometimes there is massive delays in receiving test emails. #### Reasons for choosing Benchmark Email Because they charge you by the number of emails that you send. benchmark does not do that. #### Vendor response Hello Michael, Thank you for your review. Please don't doubt to chat with us if you're encountering issues with our test emails. We'll be glad to help. - Benchmark Team Replied May 2019 --- ### Benchmark Email - Overall rating: 4/5 - Reviewer: Abed H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered No benefits yet #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use. Nice design, Makes it easy to track performance #### Cons I have sent the first email yesterday. Out of 409 people, only 75 have viewed the mail so far. No one registered online yet. One concern is that emails go to promotion or to junk. Another, is that marketing for your software is misleading. Is started with the free plan thinking that I can upload up to 2400 contacts and email them. The free plan did not work properly, I was allowed to email 250 persons a month, and I wasnt allowed to upload the contact list because your check found out that I have more than 5% invalid emails ( I believe this is a policy to force upgrading to pro, which we were going to do after testing the performance of benchmark). #### Reasons for choosing Benchmark Email My friends at my other job use benchmark so I would be able to ask them questions. Also it was stated that we are allowed to send 2400 email on Free Plan, I was surprised yesterday that I am only allowed 250 a month. And I had issues uploading the contact list which required that I purchase the pro vrsion. --- ### Great Software! - Overall rating: 5/5 - Reviewer: Laura D. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered With Benchmark I'm able to communicate with all of my clients, inform them about new deals, and work to promote my business well. Not only that, but Benchmark also provides us with valuable statistics about how our well our email was received. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is extremely organized and user friendly. I am able to navigate my emailed newsletters with ease and convey everything in one place. #### Cons There isn't much I don't enjoy about this product. I will admit there is a bit of a learning curve to the formatting; however, once you get the hang of it it is smooth sailing. #### Reasons for switching to Benchmark Email Through Schedulicity we were unable to create our own custom format with our newsletters. --- ### Loving It! - Overall rating: 5/5 - Reviewer: Nikita G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Very happy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a new user to emailing lists, automations, etc., benchmark has been incredibly user friendly, simple and I actually switched over from mail chimp and much prefer it! #### Cons The pricing is a little high in my opinion with Canadian exchange factored in but otherwise no complains yet! #### Reasons for switching to Benchmark Email Mail chimp has no automation options unless the plan was paid and it wasn’t worth it to pay for the features they offered --- ### Very complex but never saw any results yield - Overall rating: 4/5 - Reviewer: matthew w. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I love the application i think maybe given more time id be able to work the system like a pro #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like there is 24/7 live chat support also the drag and drop feature helped A TON ! #### Cons The email delivery could be better and im filling up my files almost too quick #### Reasons for switching to Benchmark Email Wanted better email templates --- ### simple yet powerful - Overall rating: 4/5 - Reviewer: Mathew H. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros benchmark provides a great WYSIWYG editor - much better than most and all of the preset templates are fully responsive. Navigation is simple, the layout is clean, and the reporting functionality is great. seamless automation mapping makes setting up automated campaigns a breeze. GREAT customer service is also a bonus. #### Cons Like most email marketing suites, it can get pricey as subscribership grows a there are lower cost alternatives available but they lack the functionality that benchmark offers. image storage is limited to 10mb without upgrading to unlimited for an additional five a month. Deliverability is ok but could be further improved but is getting better. #### Vendor response Thanks for the review Mathew. We have worked countless hours to get the editor where it's at. It makes our day to read a comment like this :). At this time, email delivery is our top priority and we look forward to continuously improve our sending methods for best delivery to the inbox. Thank you for choosing Benchmark and for taking the time to write this review. Replied July 2018 --- ### Simple, affordable and effective! - Overall rating: 5/5 - Reviewer: Aleksandra P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I use Benchmark Email for email marketing. It helps create, send, and track emails for campaigns (opens and clicks included!) It's a great alternative to more expensive email campaign software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Aside from the price, I really like how effortlessly I can monitor the results of my campaigns. It provides clear insights and detailed analytics. #### Cons It takes time to learn all the tools, and some fancy features might be missing. --- ### Benchmark Email - Overall rating: 5/5 - Reviewer: Lee W. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Benchmark Email even from the free tier offers some great features and an important stats. Support team is a great 5* one and handles the request very fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I really liked after I made the switch was the template library, is has many nice templates and the most important part, mobile optimized. It is easy to use and create powerful email campaigns. You can always automate every campaigns with ease. #### Cons There are no cons for Benchmark Email from my point of view. --- ### I Love the Powerful Features of Benchmark Email - Overall rating: 5/5 - Reviewer: Abhilash S. - Verified reviewer: Yes - Industry: Textiles - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With Benchmark Email, we are able to make email marketing smooth. It is a powerful tool with great capabilities. #### Cons Benchmark Email is amazing. I haven't seen any dislikes. --- ### Benchmark Email Offers Excellent Marketing Services - Overall rating: 5/5 - Reviewer: Chrisarn M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the efficiency of Benchmark Email. Benchmark Email offers accurate and dependable marketing services. #### Cons Benchmark Email has been so efficient. I like Benchmark Email's accuracy and flawlessness. --- ### Benchmark Email: A Reliable Email Marketing Solution - Overall rating: 5/5 - Reviewer: Marika B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Benchmark Email is an affordable and reliable to use. It has been an accurate email marketing solution. #### Cons Benchmark Email has been flawless. Benchmark Email has been the best. #### Vendor response Hi Markika, thanks for taking time to leave your feedback! We're happy you've had a positive experience. Let us know how we can continue to help you meet your marketing goals! Replied March 2024 --- ### Benchmark Email - Overall rating: 5/5 - Reviewer: Andrei B. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Is a great app, everything works great and support is helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up the account is easy, it has an intuitive user interface and starting the first campaign was very easy. The builder is optimized very good for mobile device as almost all users use the phone the most. Support is super and fast, they do a great job. #### Cons Beside the price I can't say there are any cons. --- ### Hits the Mark! - Overall rating: 5/5 - Reviewer: Brian M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are a Provincial Health Authority covering an area roughly the size of France, and current health related information is critical to our subscribers. Benchmark resolved an issue of timely, wide reach that we had been trying to resolve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of this software is the ability to plan the reach in advance so our contacts are kept 'in the know' even when the editor is otherwise occupied with meetings, conferences, etc. We have three separate weekly and bi weekly going out to three different audiences, covering 2,500 individual contacts, and we can pre-populate weeks in advance and backfill where necessary at the last min, or just let the information go as scheduled. #### Cons The learning curve was steep, but short. We had a couple of false starts to begin with, but learned from our errors. Line spacing can be an issue. Even when the preview shows single spaced sometimes the publication comes out 1.5 or double spaced - not a big problem for our use, but we get some calls from our constituents about "weird formatting". #### Vendor response Hello Brian, Thank you for your feedback and great rating. Chat with us to help you with the formatting of your email, sometimes something as small as copying and pasting can affect the format. - Benchmark Team Replied June 2019 --- ### Not user friendly + Crashed multiple times in the few weeks - Overall rating: 1/5 - Reviewer: Jenna Y. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have decided to move to MailChimp. We are in the process of shifting over now. Thank you for the last few years of your support and service but we have experienced much unnecessary frustration with your features and stability. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Comfort as we have used your software for years. Time to time, I get a supervisor who can actually understand my query and answer my question properly. #### Cons Customer Service reps follow a script and do not read my initial query leading me to repeat myself and get really frustrated. Not all but most. Limitations on features such as editing html coded emails and not being able to upload html files. Limited to copy pasting html coded text. The Last Straw: Glitches and Crashing. For the past few months, I have gotten an error message when editing an image. There seems to be alot of crashes in the last few weeks. One day the whole site was down for HOURS. We were in the process of finalize an email to distribute to our members. As a result, we had to send the timely email late. #### Vendor response Hello Jenna, We are sorry to see you go. Thanks for the time you were with us. - Benchmark Team Replied June 2019 --- ### Looks professional and easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. I like the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Looks very professional and designs are gorgeous, giving a high-end and legitimate look for our company. I was also surprised and how easy and intuitive everything is. No need to sit through a training when you can figure everything out on your own, quickly. I especially like the free version. #### Cons The upgrade for a payment plan doesn't seem worth it for what we use it for. We just need the basics, not all the other bells and whistles. #### Vendor response Hi, Thanks for your feedback and high rating. Whenever you have a moment, chat with us, we'd love to share with you how to get the best out of your paid account. - Benchmark Team Replied May 2019 --- ### Great Service - Overall rating: 5/5 - Reviewer: Hasnain S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software overall is great. It allows me import the contacts I want in any way I want, create emails, schedule or send emails out immediately and even has analytics for the emails that have been sent out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When creating an email, it is ever so easy. There are many templates to choose from and if you don't want a template you don't have to use one! I can create an email within minutes as the click and drop feature allows me to have my email layouts exactly the way I want it. #### Cons Some of the templates I am unable to add things to. For example, there was a template with a blank space for aesthetic reasons. I would have much rather place an image in the area, however I couldn't. There isn't many negatives I can comment on this software as it is brilliantly done. #### Vendor response Hello Hasnain, Thanks for the great feedback. Next time you're working on a template and need assistance, let us know! - Benchmark Team Replied June 2019 --- ### User experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are using benchmark for sending new product information and training announcements to all our clients and this is also helping us capture clients who are looking for more details on the program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Precise report is generated for each email campaign which is easy to review and reflect on campaign performance #### Cons Cleaning up hard bounce emails accounts is taking long time as Benchmark doesn't have one client remove hard bounce accounts from all contact list An option to download the report would be much appreciated as it will help us reduce manual report generation, which needs to be submitted to management every week. #### Vendor response Hi, Thanks for your feedback. Whenever you have a moment, chat with us and ask us about a solution for cleaning hard bounces and to export your needed report. - Benchmark Team Replied June 2019 --- ### Email feedback from - Overall rating: 4/5 - Reviewer: Mohammed F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Average #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Good for normal email campaign and good that BM has inbuilt list of unsubscribe and invalid contats #### Cons Not at all suitable for heavy automation no form for opt out like mail chimp offer #### Reasons for choosing Benchmark Email For time being and for regular email campaign #### Vendor response Hello Mohammed, Thank you for the feedback. Whenever you have a moment, chat with us and ask us about our Manage Subscription form and share with us other concerns you may have. - Benchmark Team Replied June 2019 --- ### A Very Good Auto-responder That Fits My Needs - Overall rating: 5/5 - Reviewer: Ian W. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about the software is when I signed up it was free up to the first two thousand subscribers and still allows the feature of having an auto-responder on it. This is very helpful to someone when you're first starting out, as an independent self-published author you need something that can send a lead magnet/free gift to get people to sign up to your email list, a lot of the other email list providers don't allow for the auto-responder aspect unless you use a paid version of their software. #### Cons As of yet, I can honestly say I haven't found anything difficult with using Benchmark or that there's anything missing or needs to be improved on. It's hard to complain about the free email account when you're starting out. --- ### Customer service is great - but there are glitches in the program that need fixing. - Overall rating: 4/5 - Reviewer: Kristina H. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered FREE Subscription! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros That is free to PTA's! I like the fairly ease of use - -but wish there was a little more flexibility in the design features. And the blocks can sometimes make it tricky and tedious to edit. #### Cons The login -it never saves my password. And - sometimes it asks for the email address to login and other times it asks for username. This is confusing. I have had a lot of trouble with this. I also don't like that your account is closed down if you have too many bounces - - on the first time sending something out. It shouldn't do this unless it is a multiple case scenario. Schools search for alumni - this is the case. They give an email address to Harris Publishing that does our directory and we assume it is "good" but then it comes back. And - major corporations do not like Benchmark emails -and bounce them. #### Vendor response Hello Kristina, We are happy to see you use our PTA Email Marketing plan. We made this plan to help improve the communication to parents. In regards to editing the templates and your login issues, I would like to try to setup a support call to review this. Please contact us at your earliest convenience to schedule a 30 min call with your account manager or a support representative. All the best! - Daniel Miller Replied July 2017 --- ### To use or not to use - that is the question - Overall rating: 4/5 - Reviewer: Nicolette M. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I find it user friendly and has a quality feel and look to it. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros I like that once the template is built it is very easy to customize or change components of it from one publication to another as far as text or images, links etc. #### Cons I wish when you had an image with text that the text would automatically wrap around the picture instead of having to build in another text box. Otherwise the text is off to the side and there is a large empty column on the right or left. If it had the capacity to text wrap it would be so much easier. #### Vendor response Hello Nicolette, Thanks for your feedback. We noted down the text wrap feature request. - Benchmark Team Replied June 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/benchmark-profile/reviews/?page=2) --- Benchmark Email Reviews, Pros and Cons - 2026 Software Advice