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Blackbaud CRM Reviews

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# Blackbaud CRM User Reviews

## Reviews Summary

## Overall Rating

3.5

* * *

## Ratings Breakdown

5

(13)

4

(20)

3

(6)

2

(3)

1

(9)

## Secondary Ratings

Ease-of-use

3.1

Customer Support

3.4

Value for money

2.9

Functionality

3.5

* * *

### Pros

"This might be a good software for large organizations with a department of accounting folks, but small organizations need to run a different direction. "

"During the initial presentation, they bragged about how useful they are for small non-profits. "

"All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance."

### Cons

"I didn't like that you could not get real time information and that you could not get reporting right away, however I did like the reports."

"BlackBaud send us many threatening letters, and even though our attorney responded, we made a years worth of payments."

"Our request for a cancellation of agreement went ignored."

* * *

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Blackbaud CRM Reviews, Pros and Cons - 2026 Software Advice