--- title: "Campaigner Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Campaigner. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Campaigner is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/campaigner-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Campaigner](https://www.softwareadvice.com/crm/campaigner-profile/) / Campaigner Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/campaigner-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/campaigner-profile/alternatives/) # Campaigner User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 428 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.9/5 - Value for money: 3.8/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 144 reviews (34%) - 4 stars: 183 reviews (43%) - 3 stars: 57 reviews (13%) - 2 stars: 18 reviews (4%) - 1 star: 26 reviews (6%) ### Most mentioned pros - Not only did they help us with the onboarding but they've also given us dedicated time and training to help bring some more of our 'outlandish' automations to life. - Its automation and autoresponder feature are what make it the best among its competitors. - The software is very good for emailing campaigns with responsive customer service ### Most mentioned cons - Found that our account got locked after it was created, emails back and forth between myself and support. - We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. - The cost was a little pricy and we noticed after a few emails that our address was incorrectly listed on the emails sent because it was taking the home address of an executive who took care of billing. ## Campaigner customer reviews Showing reviews 1-25 of 428 (page 1). ### The best in email marketing and testing. - Overall rating: 4/5 - Reviewer: Nurul Aishah G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing! #### Cons I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful. --- ### Hotchkiss Brain Institute review - Overall rating: 4/5 - Reviewer: Holly K. - Verified reviewer: Yes - Industry: Higher Education - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I like using Campaigner. I have become more proficient with the software. I am EXTREMELY thankful for the tech support. I always get the help I need and they are professional, quick, and reliable. If the tech support was not as great as it is, I would possibly seek out a different software, due to the spacing/formatting issues that seem to happen in each of my campaigns. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the look of the finished product. It is quite professional looking. And once I got the hang of how to build a newsletter, I really liked it. #### Cons I found it difficult to learn how to best use the product. There tend to be spacing issues (usually too many spaces between articles) that I am unable to adjust and always have to call tech support to fix. #### Reasons for choosing Campaigner Marketo is used by many at our university. I understand it is very user unfriendly with many glitches and problems. We do not have a large support team at the university to help with Marketo, so I hope to keep using Campaigner. #### Reasons for switching to Campaigner It was before my time, but I believe we had no option, we had to evolve to the new version. #### Vendor response Hello Holly, Thank you for your feedback, its great to hear that you are making good use of Campaigner and that our support staff has been there for you. The other feedback that you have provided will be brought up with out product and development team. Hope that you have a great day, Carlos, Customer Marketing Manager Replied September 2020 --- ### Awful for designing emails - Overall rating: 2/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis. The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors. I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs. Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base. #### Cons Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with. Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support... #### Vendor response Hello Alex, thank you very much for taking the time to submit this detailed feedback. Information like this is extremely valuable to us as it allows us to have a deeper understanding as to what is working well for you, and what may need some attention. I am happy to let you know about our new Drag and Drop editor, which should greatly help you with the creation of great-looking, responsive email designs. When you go to create your next email campaign, you will see the option for the Drag and Drop available there. I hope this helps! Replied June 2020 --- ### Review on Campaigner - Overall rating: 5/5 - Reviewer: Judi B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good overall experience. Easy to get in touch with help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy access to technical support when needed. Easy to send out #### Cons Making sure that ALL people in data base are included in items sent out. Would like to see some short cuts 8. Getting from one part of daily send out to another. Size of photos. Would be good to have an edit that. Hard to resize the number of pixels In photo #### Reasons for choosing Campaigner Though price was higher, technical support and easy access was major reason. #### Reasons for switching to Campaigner Had problems with technical support and access to talking to live support #### Vendor response Hello Judi, Thank you very much for taking the time to leave this detailed feedback for us. It most certainly is valued as it helps us to continue to deliver a quality service to you. Best regards, Carlos Petersen, Customer Marketing Manager Replied October 2020 --- ### Campaigner fits the budget and does what's needed - Overall rating: 4/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product and a great price to allow me to easily provide email marketing to my list. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Low entry to get started, very easy to use. #### Cons It does everything I need, but I can see where it may not have ALL of the features of some of the more expensive products. But since I don't require them, I don't miss them, or the higher price tag. #### Reasons for choosing Campaigner Better pricing for the feature set and number of list members. #### Vendor response Hello David, Thank you very much for your feedback, it is most definitely valued as it will help us to continue to ensure that we deliver the best support and product possible. Wishing you well, Carlos Petersen, Customer Marketing Manager Replied October 2020 --- ### DB's Review Of Campaigner - Overall rating: 5/5 - Reviewer: daniel b. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would offer Campaigner as a solution over any other e-blast marketing tool for do-it-yourself size businesses. The ROI increase along with the ctr increase make campaigner when it's time get in front of my customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Campaigner's feel and ease of use played a big role in moving our business email marketing away from the competition. #### Cons The simple design of Campaigner seems to also translate into how the email themselves look like. Most likely, it is the "users" knowledge or lack of, that leaves our design lacking. That is what I would like to see, "tricks", "tips", short video's teaching the "users" how to step up their game. IE How to make all photo's the same size or quick ways to clean your list and save. They have to be short and sweet and helpful INSTANTLY, uncomplicated. #### Reasons for switching to Campaigner Emails weren't being seen by my customers. Spamming is a no no, but when you have to jump through 4-5 different security measures to email the same segment/list each time, I don't have that much time. #### Vendor response Hello Daniel, Thank you very much for your wonderful and detailed feedback about Campaigner! I am happy to inform that I will be releasing a series of updated videos just like what you are describing which will soon be available on our YouTube channel. All the best, Carlos, Customer Marketing Manager Replied September 2020 --- ### Good value for the money - Overall rating: 3/5 - Reviewer: Dave I. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter. #### Cons The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is. #### Reasons for choosing Campaigner The better ease of use of the alternatives is not worth the additional price. #### Reasons for switching to Campaigner They got acquired. #### Vendor response Hello Dave and thanks for taking the time to leave this review for us. We would love to work with you on your reporting to ensure the data that you are viewing is as optemized as possible for your needs. Please reach out anytime. - Carlos Replied July 2020 --- ### Great Mailing List Organizer - Overall rating: 5/5 - Reviewer: Corinne F. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to track when students open our email ad on key factor is when they miss a deadline or go against the rules or say they never knew about it, we can pinpoint and address accordingly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to upload your mailing list was a great timesaver in creating our multiple structure of specific groups. In addition being able to see the analytics and figure out how to structure future mailouts #### Cons It would be nice to be able to totally customize your template on your own, as sometimes you may want to change the layout and it's a hassle to contact the team to get it done. #### Reasons for choosing Campaigner We are considered about privacy and are aware that the laws between Canada and U.S. differ, so preferred to go with a Canadian company and one that our institution already approves. #### Vendor response Hello Corrine, Thanks for the feedback! It's wonderful to hear that you are happy with Campaigner. Our drag and drop email editor will make it very easy to design your own templates and edit as needed, I hope this helps. Best, Carlos, CMM Replied January 2021 --- ### Serious Email Management Tool for Small Businesses - Overall rating: 5/5 - Reviewer: Lloyd C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, responsive customer service from an actual person - so much better than the competition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have other clients who use the more well-known competitors, but we prefer using Campaigner for the clients who chose this option. It's a more serious and straight-forward email marketing tool. It gets the job done easily and efficiently. #### Cons No real cons. We have been using this for a few clients for a long time, through company and name changes on Campaigner's side - and it has only gotten better over time. #### Reasons for choosing Campaigner We had always used Campaigner (and previous incarnations) for a group of our clients. And I'm glad we stuck with it. --- ### Great product for the price - Overall rating: 3/5 - Reviewer: Anita C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it performs just as well as other software out there with a Canadian server. The price is very good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros -Easy to use -Intuitive -Reports are comprehensive -Contacts are easy to manage -Lists (groups) are easy to manage -Canadian user that needs data to be kept on a Canadian server and campaigner meets that need. #### Cons Sometimes, what you design in drag-drop editor isn't what gets sent out. #### Reasons for choosing Campaigner Easier to continue with migration than switching over. #### Reasons for switching to Campaigner I think Mailout was bought out by Campaigner and we naturally migrated to Campaigner #### Vendor response Hi Anita, Thank you very much for your valuable feedback and it is great to know that you are getting great use of our product. I would like to look further into the item you raised about the Drag and Drop editor, please follow up with me at your earliest convenience. Best, Carlos, Customer Marketing Manager Replied September 2020 --- ### I prefer Campaigner to other options, but wish there were some better features. - Overall rating: 4/5 - Reviewer: Shelley P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is my preferred email marketing software. I would recommend it to others but I am always looking for options that will handle some of the weaknesses better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's quick and easy to get started with Campaigner. It's relatively easy to use and the price is good comparable to other programs. #### Cons Campaigner needs to improve the delivery rates and provide clear instructions on how to obtain the best delivery rates without getting tagged as spam. The reports should be improved to show something other than "no data." Either an email gets to the inbox or it doesn't. I need to know which. The contact filtering is a great feature but it constantly resets rather than returning to the last sorted list so it can be time-consuming when reviewing and editing contacts on a large scale. The editor is easy to use but the formatting in the final emails is often messed up and not as it was designed. Repeating the formatting to fix those issues is time-wasting and frustrating since it usually doesn't work. #### Reasons for choosing Campaigner Easier to use #### Reasons for switching to Campaigner I preferred the contact filtering options and price. --- ### Design with functionality - Overall rating: 5/5 - Reviewer: DJ K. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to automate a portion of our sales process and reach a lot more possible clients in a short amount of time. We are also able to send visually appealing email campaigns to current clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The reason I chose to use Campaigner over all of the other email marketing software companies is because it allowed me to have the option to fully design the email by writing code, but also gave me the ability to design the email using templates and other built in design tools. #### Cons One thing that I would change is to make sending reoccurring emails to different lists easier. I find that I wind up copying previous emails just so I can assign a new list of recipients. #### Vendor response Hi DJ, Thanks very much for leaving this feedback for Campaigner, it helps us to understand better what your experience has been like and what your needs are. I am happy to hear that our full email editor meets your satisfaction, we wanted to give our users the full freedom of full HTML customization but also have it easy to switch back and forth from the WYSIWYG. In regards to your reoccurring campaigns that require different lists, I believe I have a good solution for this. We would simply need to create copies of all reoccurring campaigns which require different lists, edit accordingly and schedule them out. Also, we have the ability to use dynamic segmentation and dynamic content. Certain recipients see content which is tailored to them based upon which segment they belong to. It's a really great way to design and send one email which meets the needs of a diverse base of subscribers. We would be happy to show you more, reach out anytime. Best, Carlos Replied July 2020 --- ### Good product that has its frustrations - Overall rating: 4/5 - Reviewer: Tessa P. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this software does the job, but the general feeling on our team is that it isn't that easy to use and has frustrating quirks that hinder our ability to work quickly and efficiently. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the ability to have templates that can be shared across our organization. The new drag and drop editor is also very helpful to create templates and edit emails more quickly and easily - especially for staff who aren't as skilled at html etc. I think it also does a good job of list management and segmentation. #### Cons When editing an email, the software doesn't register you as being "active" unless you click next or save, so it tends to log you out while you're in the middle of editing. Sometimes there are also strange formatting things that happen to emails that take a long time to solve. I have also had experiences where the email wouldn't send because of a bad script or link to a dropbox that it flagged as spam. Solving that problem was extremely frustrating. #### Reasons for choosing Campaigner Unsure, was a organization-wide decision, not from our department. #### Vendor response Hello Tessa, Thank you very much for taking the time to leave this feedback, it greatly helps us to make consistent improvements to our product to ensure you are having the best experience possible. If you need anything, please reach out anytime. All the best, Carlos, Customer Marketing Manager Replied September 2020 --- ### Using campaigner to support our ISP business and more - Overall rating: 4/5 - Reviewer: Ronald S. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using email for marketing and customer support is here to stay. Campaigner makes it easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure. #### Cons The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy. #### Reasons for choosing Campaigner Hate the name mail chimp - and Campaigner turned out to be great - plus their tech support is based in Canada! #### Vendor response Hi Ronald, Thank you for this amazing review! Happy to hear that you are having a great overall experience with Campaigner. If you ever want to tell me more about your experience, please feel free to follow up with me. Thanks, Carlos Replied September 2020 --- ### Campaigner a simple way to reach our members - Overall rating: 4/5 - Reviewer: Bill M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been positive. We are able to deploy a campaign very quickly versus our previous method that took days. Our messaging and contact list has increased as we move to an increased electronic method of communicating with our members. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our members are retired seniors and are very conscious of their privacy. We wanted software that was based in Canada or at least North America. Software that was inexpensive as we do not send a large volume of messaging. Software and company that can be forgiving with hard bounces. Easy to import and maintain a contact list. Member driven, the member manages their own contact information and mailing lists. #### Cons Shortly after purchasing this product a redesign to a responsive design was implemented. This product is not responsive for smaller screens such as laptops. I exclusively use a 14 or 15 inch laptop. Very irritating. #### Reasons for choosing Campaigner Canadian based. Inexpensive. A flexible policy on hard bounces --- ### Easy to use! - Overall rating: 4/5 - Reviewer: Gurpreet K. - Verified reviewer: Yes - Industry: Market Research - Company size: 51-200 employees - Product usage: Used other for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Any time I've had questions or issues with Campaigner, Customer Support has been able to help. Whether it was a temporary power outage that prevented invites from being delivered to providing the domain/ip to prevent invites from being sent to junk mail. Campaigner makes good to deliver on their promises. I don't dread having to reach out to Customer Support because I know Campaigner will help me every time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms. #### Cons I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see. #### Reasons for switching to Campaigner Don't know. The switch was not my decision. #### Vendor response Hey Gurpreet, Thanks for this amazing review of Campaigner! Your feedback is extremely valuable to us and helps us to become better. Happy to hear that you like the ease of use and our reporting capabilities. In regards to any delivery concerns, we can definitely address this anytime with our dedicated Postmaster team. Please reach out to us anytime. Best, Carlos Replied July 2020 --- ### Great Software - Overall rating: 5/5 - Reviewer: Marina K. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I love Campaigner and am very very happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of adding leads I love how I can save my emails in different categories with different themes, and find them super easy #### Cons THat if there is a problem, the only way I know is when my account is temporarily locked out, instead of giving me a heads up with some stuff that can easily be fixed. #### Reasons for switching to Campaigner Campaigner offers me more #### Vendor response Hi Marina, Thank you for taking the time to leave a review! We're glad that you've found Campaigner easy to use and that you've had a positive experience with us. All the best, Allison, Content Marketing Manager Replied January 2021 --- ### Issues with unsubscribed members - Overall rating: 2/5 - Reviewer: Jonathan C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros more convenient than using internal email. #### Cons Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues. Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple). #### Vendor response Hello Jonathan, Thank you for taking the time to leave this feedback for us. Our goal is always to ensure that we deliver the best product possible to suit your needs. Please reach out anytime. Best regards, Carlos, Customer Marketing Manager Replied November 2020 --- ### Great product - Overall rating: 4/5 - Reviewer: glenn p. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think its been the best of the email products I've used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to import and export from our main client database #### Cons experiencing many undelivered email due to one of the Campaigner servers having a "spam" label with several receiving client's servers... it should be taken off line or reassigned a new ip address.... #### Reasons for choosing Campaigner we actually were using Industry Mail out before it was acquired by campaigner #### Reasons for switching to Campaigner we actually were using Industry Mail out before it was acquired by campaigner #### Vendor response Hi Glenn, Thank you very much for your feedback of Campaigner. I will work with our dedicated Postmaster team in regards to the item you raised here. Best regards, Carlos, Customer Marketing Manager Replied September 2020 --- ### Best email marketing tool in the market! - Overall rating: 4/5 - Reviewer: Abhishek S. - Verified reviewer: Yes - Industry: Market Research - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Very effective email marketing tool. Can send multiple emails at once to our potential leads. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Simple to use. Its automation and autoresponder feature are what make it the best among its competitors. Another best feature of this software is its integration with social media. #### Cons Poor customer support. They lack the responsive promptness even to make changes in the subscription plans. #### Vendor response Hi Abhishek, Thank you so much for the outstanding review of Campaigner. I'm pleased to hear you're enjoying, and making good use of our product! Regarding your con, this is valuable feedback that I will personally pass on to our Support team to ensure Campaigner is providing the best possible service to all customers, present and future. As a valued Campaigner customer, if you have any issues or concerns around your account moving forward, feel free to reach out to me personally and I can escalate any matters internally. Best Regards, Adam Replied January 2023 --- ### Campaigner can work but there is a lot of road blocks before you get a functioning email. - Overall rating: 2/5 - Reviewer: Justine P. - Industry: Broadcast Media - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good for big mailing lists a various segments. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Segmenting is easy. CASL Compliant. Very interesting webinar sessions are often offered. Adding Google Analytics tracking is built-in. #### Cons The system is often very slow. The interface is not friendly. (compare to other engine that are using drag and drop and multiple layouts) The emails are not responsive. Even when we contact the company for a built ''on-measure'' template, the template is hard to use and not responsive. The A/B testing often make the campaigns crash. This lead to campaigns that weren't sent properly and almost no response with the customer service on the week-ends (even on week days to be honest). Reports could be easier to consult and more detailed too. #### Vendor response Hi Justine, Thank you for taking the time to review our platform and for bringing these issue to our attention. We read with much concern about the unpleasant experience you encountered and have sent off the feedback you have provided to our product team. We hope to rectify these issues you mentioned as soon as possible. We sincerely apologize for the inconvenience this may have caused you. We are happy to hear that you do enjoy using some of our features. Please do let us know if you have any questions or comments in the future, we will be more than happy to help in any way we can. -The Campaigner Team Replied September 2017 --- ### Campaigner review - Overall rating: 3/5 - Reviewer: Meghan R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use campaigner to send all of our consumer facing emails. We recently starting using the responsive design templates for a small segment of our emails but have found it challenging to recreate the brand look we strive for. But the customer support has been great for troubleshooting and problem solving. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The one on one customer support is great. It's nice to have support for reporting, strategy and functionality questions. #### Cons The platform itself is not the most user friendly. The toolbar at the top is dated - the icons aren't intuitive - and sometimes there are weird bugs (can't click to unbold text, font colors won't load, text won't align properly, etc.) #### Vendor response Hello Meghan! Very happy to hear that your interactions with one on one support have been helpful and positive, this kind of feedback is really nice to have. Also, thank you for your feedback in regards to the platform as this kind of information is very helpful from a product standpoint. There have been many improvements made recently with the new drag and drop email editor, you will see the option to use this when creating your email designs. We sincerely hope that helps address some of the concerns that you voiced. Replied June 2020 --- ### Easy to Use - Overall rating: 3/5 - Reviewer: Carolyn S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. People who weren't ready to talk yet get the flyer weekly and have our contact information to call us for a chat when they are ready. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I like that we can set it and forget it. It keeps people in front of what we can offer them. They keep getting our contact information weekly. #### Cons It would be amazing to be able to pick from a multitude of article titles before it went out to clients. Even tweaking the content monthly would be nice. #### Vendor response Hey Carolyn, Thanks for your taking the time to give us a review. We're glad you've had a positive experience with us and we really appreciate your feedback. All the best, Allison, Content Marketing Manager Replied December 2020 --- ### The Campaigner Support team has been very helpful to me and always available. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that it will automatically send out emails every day to whomever is on my list(s) based on criteria. #### Cons It took me a very long time (months) to learn how the software worked as I am just a small business owner and not a tech person. #### Vendor response Hi there Thanks so much for leaving a review of our platform. We are happy to hear that you enjoy using Campaigner. If you have any other question do not hesitate to contact us. -The Campaigner Team Replied October 2018 --- ### Part of my Daily Routine - Overall rating: 4/5 - Reviewer: Amy T. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I start every day with Campaigner and it has been a great way to reach our customer base and keep them updated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to send as many emails as I need and reaching specific customer bases. I use this every day and have little to no problems. The issues I have had are resolved immediately with the help of their great customer service team. #### Cons Occasional uploading issues which have been helped through with great customer service. #### Vendor response Hello Amy, Thank you very much for your wonderful feedback. Looking forward to serving your email marketing needs more in the future and wishing you all the best. Carlos Petersen, Customer Marketing Manager Replied October 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/campaigner-profile/reviews/?page=2) --- Campaigner Reviews, Pros and Cons - 2026 Software Advice