Campaigner

RATING:

3.9

(427)

About Campaigner

Campaigner is a cloud-based email marketing solution that caters to small and midsize businesses across various industry verticals. Professionals can create automation workflows using a drag-and-drop interface and improve customer engagement through conditional, behavioral and event-based triggers. Features include multivariate experiments & A/B testing, customizable templates, geolocation tracking, media library, image editor, reporting, sign-up forms, conversion tracking, ecommerce integrations, SMS, Reputation Defender and more. Import data that's important to your business by adding custom data fields for your contact records in Campaigner. Schedule recurring email campaigns and create audience segments based on contact activity, demographic data and purchasin...

Campaigner Pricing

Light: $29/mo, Up to 1k contacts || Starter: $59/mo, Up to 5k contacts || Essential: $179/mo, Up to 25k contacts || Advanced: $649/mo, Up to 100k contacts || eCommerce: $79.95/mo, eCommerce integrations || Custom plans available for high volume senders - 1,000,000+ Contact us for pricing. || UK (GBP) pricing available!

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Not Available

Campaigner A/B testing

Campaigner Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

4

Functionality

3.5

Most Helpful Reviews for Campaigner

1 - 5 of 427 Reviews

User Profile

Kristi

Verified reviewer

Architecture & Planning, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Use What You Know

We send a weekly email to 40k users and this program has worked for us for the last 8 years.

PROS

This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

CONS

Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Vendor Response

Hi Kristi, Thank you for leaving a review of Campaigner. We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team. If you have any additional questions please do not hesitate to contact us. -The Campaigner Team

Replied October 2018

Laura

Medical Practice, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Love the Drag & Drop Editor!

Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too.

PROS

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

CONS

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Reason for choosing Campaigner

Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.

Reasons for switching to Campaigner

We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates.

Vendor Response

Hello Laura, Thank you very much for your feedback and so happy to hear that you are enjoying the drag and drop email editor! It is also really great to know that our support team has been there to help you when you are in need. We look forward to continuing to serve your email marketing needs for years to come. All the best, Carlos Petersen, Customer Marketing Manager

Replied October 2020

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed August 2018

Really big disappointment - AVOID this ESP

Really disappointing experience they charged me a lot of money and it was a year contract when features which were vital were not working i asked to pause billing till i could use the platform - i tried to negotiate instead they made general promises and when i asked specifically to pause billing so i can use it they locked me into a recurring billing despite many tech glitches and features not working. Now I am forced to dispute with my credit card company which is first time this year and something i almost never do. I dont recall ever being locked into such an expensive long term contract where so much inflexibility was shown especially when They promise a lot and deliver little. Also the PCMag review says Campaigner is great but Campaigner and PCMag are owned by the same parent company, i wish i had not read that review. Look at the review prior to mine also it seems that their service is deteroarting .

PROS

If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all Mailchimp and Mailigen both of which i reviewed are far far better bets

CONS

Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future

Samantha

Internet, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2021

from Zyxel administer

The product itself is fine, but the support and communication of your inner team is awful. There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying. There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

PROS

easy to use. Cover most function that we need. Drag and drop save a lot of time.

CONS

RWD. UI of administer. The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself. Sales is difficult to find and inefficient.

Reason for choosing Campaigner

Mailchimp: Better UI. HubSpot: more function.

Vendor Response

Hello Samantha and thanks for your valuable feedback, this certainly does help us to hone in on future updates so that we can ensure you are having the best experience possible. ^CP

Replied January 2021

Holly

Higher Education, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Hotchkiss Brain Institute review

Overall, I like using Campaigner. I have become more proficient with the software. I am EXTREMELY thankful for the tech support. I always get the help I need and they are professional, quick, and reliable. If the tech support was not as great as it is, I would possibly seek out a different software, due to the spacing/formatting issues that seem to happen in each of my campaigns.

PROS

I like the look of the finished product. It is quite professional looking. And once I got the hang of how to build a newsletter, I really liked it.

CONS

I found it difficult to learn how to best use the product. There tend to be spacing issues (usually too many spaces between articles) that I am unable to adjust and always have to call tech support to fix.

Reason for choosing Campaigner

Marketo is used by many at our university. I understand it is very user unfriendly with many glitches and problems. We do not have a large support team at the university to help with Marketo, so I hope to keep using Campaigner.

Reasons for switching to Campaigner

It was before my time, but I believe we had no option, we had to evolve to the new version.

Vendor Response

Hello Holly, Thank you for your feedback, its great to hear that you are making good use of Campaigner and that our support staff has been there for you. The other feedback that you have provided will be brought up with out product and development team. Hope that you have a great day, Carlos, Customer Marketing Manager

Replied September 2020