Getting my name out

Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too.

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis. The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors. I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs. Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with. Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

The product itself is fine, but the support and communication of your inner team is awful. There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying. There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

easy to use. Cover most function that we need. Drag and drop save a lot of time.

RWD. UI of administer. The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself. Sales is difficult to find and inefficient.

Excellent -- customer service reps are quickly available and have always been able to resolve the issue, which in all honesty could be because of my lack of advanced html coding knowledge. FYI, I had been using a bulk-emailing PC software prior to Campaigner, but navigating how to overcomer spam filters became too complicated and was ultimately unsuccessful.

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.