All Canto Reviews
1-25 of 676 Reviews
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Pamela
51 - 200 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed June 2022
Canto is a step ahead and in some ways almost too good to be true!
Joseph
Verified reviewer
Performing Arts, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
User-friendly, Secure, Dynamic
Right from the start, the user-friendly nature of the platform ensures that all users, whether trained in asset management and best-practices or not, will be able to explore our content in a dynamic fashion, with very little training necessary to get their bearings. From a seamless upload/download process to an intuitive tagging and keyword system, Canto allows its Administrators full control during the process, including the option to customize additional metadata facets as needed, offering you and your team a curated experience. Canto has revolutionized the way that we store, tag, organize, and share our digital assets while at the same time securing their future integrity. The customer care has been excellent, and the Canto team is committed and engaged at all times.
PROSCanto's user-friendly interface allows for an easy, intuitive platform to host, organize, and share all of our digital assets. Having something that is so intuitive puts all team members at ease, and increases their implementation of the platform in their day-to-day work.
CONSCanto divides its users between three levels: Admin, Collaborator, and Consumer. There is very little that you can't do in Canto. A fully customizable experience for Administrative and Collaborator level users means a great deal of your DAM needs are met. I do feel that the Consumer-level experience can be expanded further, for example: with regards to facial recognition, a Consumer-level user is more than capable of identifying faces within a photograph, but the current constraints of the consumer level does not allow for this level of data input. Overall, this dynamic spark of the Canto platform is sometimes lost at the Consumer-level.
Vendor Response
Thanks for your review! We appreciate the kind words. We're happy to know that Canto allows your team to be at ease while working with digital assets!
Replied January 2020
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Stay Organized In Style - Great for Multiple Users
Overall the experience has been good - customer service is prompt and helpful and they respond quickly to issues. Overall it serve the purpose of organizing, tagging, filtering, searching, downloading and sharing. The feedback has been positive from other users, so long as they can find what they are looking for (and this is due to whomever is in charge, tagging, and doing the organizing). This is not a product that will take care of itself, you need an administrator that is working in the product on a regular basis to make it work.
PROSWe decided to use Canto because of many features including the design, customizability, customer service, large thumbnails, organizational structure, tagging feature, and portal for outside consumers.
CONSYou really need an organized person to keep this DAM working for everyone in your company/business so that the organizational structure makes sense. The less cooks in the kitchen, the better - one person should really spearhead the overall design, tags and org. Overall it works for High-Ed. Must pay attention to the little things (like expiring links to photos or albums) - can get tedious and redundant where you need to fix links if you don't pay attention to these things in the beginning.
Reason for choosing Canto
price point was great for the features offered
Reasons for switching to Canto
The previous product that we were using was outdated and thumbnails were very small - searching for items was painful! Canto is beautiful and a pleasure to use when it's setup correctly and well thought out.
Vendor Response
Thank you for sharing your experience with using Canto!
Replied July 2020
Briana
Building Materials, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2021
Decent product, but would like something better
Overall, our experience with Canto has been decent. I wish they would add the ability to geotag any photo with location info manually. We'll probably switch to a different provider in the next few years if Canto doesn't update and adapt more quickly.
PROSI like having one space for all our photos and being able to share those photos with partners by inviting them to create an account on our platform. It's significantly easier than needing to communicate with 10+ marketing managers every time they need something.
CONSOur information changes relatively often so needing to reupload documents all the time is time consuming and exhausting. I wish edits in real time were possible in a format similar to Nuclino. Also frustrating that the content of documents can't be searched for. Additionally, the Geotag feature is amazing, but only if you have your location preset into the camera's metadata - you can't add in locations later which is extremely frustrating and wouldn't be a difficult feature for Canto to add since they already have the infrastructure.
Vendor Response
We appreciate this feedback, Briana. I'll send your notes over to our product team!
Replied May 2021
Justin
Health, Wellness and Fitness, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
A Good DAM Solution
We originally used personal hard drives and shared network drives for our asset management. Working with vendors for graphics was done via email. We've been able to transfer most of that over to Canto now. A week after launching Canto, HR came to use looking for photos of colleagues. Previously this would've taken hours to find what they were after. However, the AI Smart Tagging made it very easy to do a search for "people", then we added a couple of filters. Within minutes we had hundreds of photos that we sent to HR.
PROSInterface is very intuitive. There is a really good balance between having a turnkey solution and being able to customize things. Custom tags and multiple ways of tagging assets was my biggest priority. There were a few solutions that provided more customization, but would've required more oversight as well. Our small team didn't have the bandwidth for that. Ability to create portals and upload links has been a gamechanger for us in asset distribution and collection. Just hosted a large community fundraiser. We gave each photographer an upload link with the option of some quick tags. We had thousands of images tagged and uploaded into the platform effortlessly. This used to be very time consuming for us.
CONSFacial recognition is pretty weak. They are the larger customer of AWS facial recognition tool. If Canto switched to Google's tool, I feel it'd be much more reliable and function the way it's intended to. As of now, we just opt not to use it. Support could do a better job at recognizing the shortcomings of their product and recommending product enhancements. I often have to request multiple times for something to be an enhancement. I haven't had any follow-up yet, so not sure if they're going to implement things though.
Reason for choosing Canto
Canto did a great job at balancing a turnkey solution that had options for custom tagging that other products in this price range didn't offer.
Anonymous
5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Efficient tool allows our creatives to thrive
Awesome tool that has kept out large team aligned and on the same page.
PROS• One source of truth for a wide range of assets • Prevents access and server issues with a team spread throughout the country • Easy to use and deploy, while constantly refining structure and strategy • Branded portals allow our employees to self-serve versus manually managing daily requests
CONS• Interface can be clunky; needs a modern refreshed makeover! • More style guides to customize for different needs and brands within one organization
Reason for choosing Canto
Served most, if not all, the needs on our wishlist.
Reasons for switching to Canto
More affordable, more user friendly, and served our specific needs much more efficiently.
Romnee
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Honest review of Canto
We've had a good experience with Canto. The best part is the company listens to its users and creates new features based off of the input. I have been responsible for a number of features in recent releases.
PROSCanto is very well designed and easy to navigate.
CONSEverything can always be cheaper, but Canto prices are competitive.
Reason for choosing Canto
Canto had a better implementation of it's features. Plus, Canto makes it easy to share assets internally and externally.
Reasons for switching to Canto
Dropbox didn't give us enough features.
Brian
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
A-Class product from Canto
Canto has enabled us to save time by increasing efficency across our core workflows within the marketing team. It gives us the ability as a young luxury brand to improve consistency in the quality and style of our digital assets.
PROSEasy to set up and intuitive to ease. It was incredibly easy to implement across the organisation for internal and external stakeholders. Canto delivered on its promise.
CONSVery little to dislike, perhaps if it was more focused on the hospitality industry it could build integrations with other elements of the Martech stack.
Reason for choosing Canto
Better functionality, price point and storage options.
Vendor Response
Thanks for this review, Brian! We appreciate your feedback on integrations as we are always looking to improve the product.
Replied November 2020
Heather
Building Materials, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Canto has saved us countless hours of wasted time searching for assets!
Canto has saved us countless hours of wasted time searching across departments, servers, and computers for assets that are needed daily. The use of customized portfolios has helped us allow our end users to peruse and search galleries customized to their needs, all while protecting assets that are internal-use only from being seen.
CONSWould love to see the option to copy metadata/tagging onto new assets in an album from those already in the album. This would be a time saver especially with multiple custom tag options!
Reason for choosing Canto
Canto offered the customizable gallery portals and had been for years... this built trust from us right away that we wouldn't be experiencing any "new service" issues with other companies who only had it in development.
Karyn
E-Learning, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Canto is Great!
First of all, having a single source of truth is truly a game changer. Having that one file that is mirrored in other places makes having to edit it so much simpler. Additionally, the Portals are such a nice feature so that we can "share" our assets, specific ones, to different vendors or departments within our organization takes a lot of the mundane aspects of our previous requests off our plates. There are truly so many things I love about Canto and these are just a small taste of them.
CONSWe are using Canto in the hopes that it can serve us in several ways. One area that we would like to see is more of a desktop app that functions similar to Dropbox in that we can access our files in our Finder vs. the Canto Connector for Adobe. Also, the ability to be more granular with our user permissions and rights management. And more customization with the Presets as well as the ability to designate the Focal Spot on an image. (We have lots of ideas to help improve and add to Canto but these are the top ones)
Reason for choosing Canto
While most of the products were by and large the same, it came down to the User Interface, the details in the features, the customer service, and the price. Canto has been incredibly helpful and supportive from day 1.
Jennifer
Verified reviewer
Civil Engineering, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Great Value DAM
The ability to create custom fields, manage our database, and our workflows.
CONSThere were some difficulties getting our previous library and the data associated with each asset moved over. However once we got that done it has been a much better library experience than our old DAM.
Reasons for switching to Canto
We were migrating from an on-premise platform to a cloud based one and decided to explore other options. We found that the custom functions worked much better for our company for the same price.
Vendor Response
We appreciate the feedback, Jennifer! Thanks for sharing your experience of migration and implementation.
Replied September 2020
Breanne
Sports, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
Canto makes DAM a breeze
Canto has allowed our organization to better manage our digital assets, which in turn saves time and money. It can be extremely time consuming searching for images on a shared drive, but the search and tagging function on Canto helps our employees to be able to find images quick and efficiently. Sharing photos with external partners and stakeholders also used to be time consuming, but now we are able to share photos instantaneously through the share link or through the partner portal, allowing for external partners to feel like they are in the loop.
PROSCanto was extremely easy to implement into our business. Previously, we stored all of our photos/videos/files on the shared drive, external hard drives and servers. Canto has allowed us to ensure all employees who require access to digital assets have access to them, regardless if they are at the office or not. We really like the convenient options for sharing files with external stakeholders, especially the sharing link. It eliminates the need to upload files to dropbox and worry about storage issues.
CONSNo cons. Each time I have had a technical issue, the Canto support staff has helped me very quickly and ensured my problem was fixed.
Reason for choosing Canto
Price (we are a Canadian company, so it was important to keep price top of mind, especially with the conversion), similar time zone for technical support, tagging/AI technology
Vendor Response
Thank you for your review, Breanne! We're very happy to know that Canto is so easy and effective for your team.
Replied March 2021
Rachel
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2019
Art Director Review of Canto
Overall experience has been very positive. Canto, for the most part has solved our sharing issues. DropBox and GoogleDrive weren't cutting it. We get asked all the time about Canto - clients, partners, etc. really like it. It's a great tool to have within a Social Marketing Agency.
PROS- High quality visual display - Easy to share assets with clients - Search functionality is awesome
CONS- One off asset links continuously break or don't work. - Support team doesn't do much. Does a lot of blaming issues on internet. - Program logs you out constantly. - Clients are unable to mark assets as approved or not approved. - You can't filter assets by comments, only if you are tagged. - The extras are pricey - admins, contributors, portals, etc.
Reasons for switching to Canto
Google Drive has connectivity issues all time. It's also hard to share with clients that don't have a gmail, cause they have to sign up. People can't view links unless you grant access. And the visuals don't always display at high quality or even at all.
Chris
Architecture & Planning, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
My Experience with Canto DAM
We've had a very positive experience with the platform overall. We're nearly 4 months into our subscription and still feel like we're at the tip of the iceberg. We're anxious to utilize the client portal feature and have our install teams remotely uploading images from our work sites to be curated and cataloged.
PROSThe ease with which metadata tagging can be accomplished is likely the greatest strength for our use of this product. We've managed to create a keyword/tag database that now allows us to navigate our full media catalog with ease, and has made our workflow infinitely more streamlined. The branding guideline and adobe integration is definitely an additional benefit we're looking to utilize to its fullest shortly.
CONSWe operate in a segment with non-standard products so, unfortunately, we can't use the "smart tagging" system to its full potential.However, for tagging the "minutia" (As we call it) within the photo, but not necessarily the focus, the smart tagging system is great.
Reason for choosing Canto
Price and functionality. The adobe integration was also key. On top of this, our customer service experience while dealing with Canto during the shopping phase was far superior.
John
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Simple but effective
Some of the other DAM products we looked at were way too complicated. This is easy to use which means we use it regularly.
PROSIt's really easy to use. I can quickly upload assets, tag them, and make them accessible to our users. The search feature is powerful enough to make it so you don't really need folders.
CONSThe branding and color schemes aren't as easy to customize as I'd like.
Reason for choosing Canto
Pricing and ease of use made Canto the right choice for us.
Reasons for switching to Canto
The old product was so difficult to use that we ended up not using it. Canto makes it so easy that we can get our assets posted and others can benefit from it.
Rachel
Printing, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2020
Great DAM for Start-up
The features and customer service have been great. We are new to DAM systems, but think we made a sound investment for our fledgling company.
PROSThe Canto upload links have helped us tremendously streamline how we ingest files. We are just starting to work with the branding templates and portals which are exciting our B2B clients that we are partnering with. Canto has allowed us to work more efficiently remotely during this time and given us peace-of-mind with their security protocols.
CONSThe InDesign plugin wasn't a huge hit due to some limitations with file types and editing features.
Reason for choosing Canto
Due to a limited budget set aside in our start-up capital, the annual subscription cost weighed heavy on our decision. But what really won us over were the portals and the brand templates. The on-boarding costs were also a factor.
Vendor Response
We appreciate your feedback, Rachel! We work hard to ensure our customer data is safe, so we are happy to hear our security protocols have given your team peace of mind!
Replied November 2020
Joseph
Higher Education, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great product at a great price!
I priced a number of different applications including Canto. After doing a valuations on a product they narrowed it down to three, Canto being one of the three. After reviewing the other products and Canto I found that Canto provided for more capabilities it is substantially reduced cost. Canto has helped us to improve our ability to deliver contents to a very large Group of individuals within the university. This product has helped us to broaden our ability to share a message in a very powerful way.
PROSThis product helps us to deliver video in high-resolution images rapidly. In the past, this was a very time-consuming process but Canto has allowed us to create an amazing solution. As a result, we're able to deploy web and social media solutions dynamically as needed. This product helps us to deliver video and high-resolution images rapidly. In the past, this was a very time-consuming process but Canto has allowed us to create an amazing solution. As a result, we're able to deploy web and social media solutions dynamically as needed.
CONSIt took a little bit of time to understand the structure of the software, but after going through the deployment and using it I had a better understanding of it. Some of the features related to users and permissions within subdirectories were a little challenging to understand.
Reason for choosing Canto
Canto provided a phenomenal products edit extremely competitive price. Their competitors provided similar products but a substantial increase in cost. Some of the standard features of Canto or additional features to cost even more on some of the other competitors products. I also evaluated their supports and found it to be one that was very responsive and helpful.
Reasons for switching to Canto
The custom build application we had been using was running out of storage space. Also there was only one or two team members managing this application. We found the Canto provided substantially more storage so dynamic products and a large number of support individuals. Because we didn't wanna rely on or two team members we felt it was important to find a product that could meet our needs.
Vendor Response
We appreciate this review, Joseph! It's amazing to know that Canto is helping your team be even more dynamic and agile.
Replied November 2020
Angel
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Canto DAM
We use canto to house all of our brand assets, collateral, graphics, videos, etc. Our entire company has access, so they don't need to bother the marketing team to provide graphics for them, they can obtain them themselves. We also have templates available on Canto, so stakeholders can create simple pieces on their own rather the disturbing the marketing team allowing us to focus on higher priorities.
PROSIt is very user-friendly. It's visual and easy to navigate. It has great search and filter features. You can send people directly to an asset without giving them access to everything.
CONSYou can upload a separate cover image; you have to use one that is already in your library; it has to be an actual asset. This is difficult if your fold of assets only contains font or color libraries, the thumbnails have no visual.
Reason for choosing Canto
Lots of features and reasonable price.
Vendor Response
Thanks for the feedback! We are glad Canto provides a simpler way for teams to collaborate!
Replied January 2020
Julie
Graphic Design, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed February 2019
Software that does what it's supposed to … and little else
Overall, Canto is simply too cumbersome and glitchy for something that should be as "simple" as storing and quickly accessing photo libraries. I'd recommend more of a rows/columns type of user interface for albums, instead of the left side dropdown menu types of navigation. Compared to Canto, I'd prefer Google Drive or Google Photos for asset management.
PROSCanto allows our team to store, share, and access digital assets and photography efficiently enough. Ability to create albums, tag photos, large storage capacity – all of these are appreciated and well-received.
CONSThe Canto interface seems a bit clunky and glitchy much of the time. The left sidebar to navigate through albums isn't very intuitive or responsive. Often, when clicking on an album name to open its drop-down menu, there will be no response. So the use has to continue clicking and clicking on it. Scrolling down through each album's photos, the loading of preview images usually lags. And the longer you scroll through the pics, the more it lags. To bypass this, often you need to refresh your browser … which takes you all the way back to the top of the album … and you have to begin scrooooollling dooown through all the photos again. (I've tested several browsers – same issue with each one)
Kelsey
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Dependable and Easy to Learn
Overall it's been really great. It helps us store and share all of our high resolution images for our company.
PROSI really enjoy Flight's user interface the best. It has been extremely easy for all employees in our company to quickly learn the ins and outs in a short period of time. I have received many compliments from employees spread across various departments about how much they enjoy Flight and how easy it is to use. This has greatly increased productivity of our marketing department by allowing other employees easy access to our assets. I also love the tagging feature! Tagging our location photography with our product numbers has been a game changer!
CONSEvery once in awhile they will implement new features that don't work great for my organization. For example, Canto gives you the ability to upload different versions of a file. However they add an extremely long extension at the end of the file. Say you upload a file called 'image.jpg' and you eventually want to add a new version. So you upload the new version, but the new file name becomes something like 'image.jpg.3823273827389273"
Quinn
Civil Engineering, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Open Up Your Drill-Down File Library
Overall, we had a digital library that was just too large to handle--Canto was a great choice to solve our problem.
PROSWhere traditional file explorers used natively in Windows and Mac fall short is when you have files that aren’t linear—they are best found by searching for them through multiple different routes. File explorers do not allow for that, and instead rely on user memory to find the correct folder and drill down into the correct location. Finding photo’s or videos when you have a large library, especially when many of the assets are ones you didn’t take, becomes almost impossible without a tool of some kind. Canto swoops in and allows users to ditch the folder method of organization and instead rely on keywords, tags, and other metadata to quickly search and find what you need.
CONSCanto's different method of organization and searching means that you have to diligently fill in every tag or missing piece of information for every asset you upload into the system; if you’re looking into getting Canto, that likely means you have thousands or more files that you now need to individually update. On top of that, certain fields and UI choices feel a bit clunky, which hurts the most when it bogs down the uploading process.
Vendor Response
Quinn, thank you for reviewing! We're glad to know that your asset searchability has increased with Canto.
Replied August 2020
Joel
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Top notch product with great UX and at a reasonable cost.
We did our fair share of research before deciding to go with Canto. We ultimately decided to go with Canto because of the ease of use (good UX) and because of the competitive price. We are considered a small business, and because of that, we could not justify the price tag associated with other DAM systems. Canto suited our needs perfectly. We needed a repository of our best photos, organized in such a way that allowed us to easily search what we were looking for. Onboarding was really simple.
PROSThe ease of use (UX) and reasonable price tag were easily the deciding factor for an organization our size (less than 50 people). Being able to add metadata, include geo-location of the photo, and managing duplicates/versioning are some of my favorite features of Canto. It also doesn't hurt that I can access the DAM assets using some of my favorite Adobe products.
CONSBuilding out the folders can feel a bit clunky, but you quickly get use to it. Dragging a 'collection' from one folder to another folder isn't really as simple as I think it should be. Preview mode can seem a bit soft, but I suppose this doesn't bother me too much since the purpose of the DAM library is to help me select which photo I want to use for an ad or to build out a website, for example.
Reason for choosing Canto
Price tag and overall UX was easily to use and fun to use.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Easy to use, slow at times
The best part of Canto is how easy it is to use. We add tags and put assets in a folder. But, it's easy for people who aren't using these assets every day to use the search function and find what they're looking for.
CONSI really wish there was a Canto app so it's easier to download things from Canto to my phone for easy social posting. It's also slow a lot of the time. It sometimes takes a long time to upload videos and load big files.
Vendor Response
Thank you for the review. Glad to hear that you find Canto so easy to use! Watch out for updates in the coming months!
Replied March 2021
Robin
Utilities, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Canto Support Saved The Day!
Canto is an excellent resource for managing your digital assets all in one place that everyone can access.
PROSWhat I like most about Canto right now is their customer support. They definitely saved the day for me a couple of Friday afternoons ago. I inadvertently deleted several important files while working on two portals. Since I'm not an admin on the account, I couldn't restore them myself. It was late on a Friday night so I couldn't contact any of our account admins. I was in a panic! However, they responded quickly and restored all of my files. I was jumping with joy! Thank you!
CONSThere are actually no cons to using Canto software. At times our team has trouble locating files but this is due more to the way we set it up.
Reasons for switching to Canto
Price
Vendor Response
Thank you for the review, Robin! Happy to hear that you've had such positive experiences with our support team.
Replied March 2021
Sam
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Amazing for organization of media
Overall we love it as an organization. It makes my job so much easier than if I just had to search through hard drives and remember where everything was like I used to.
PROSLove the ability to keyword and tag all of our photography, then search through thousands of photos quickly and easily. Also the ability to select a few photos and make a link to just those photos that I can send to people is something I use almost every day. The new facial recognition also works well
CONSWorking with other graphic files can be a little frustrating, i like other filesharing software more for this as with Canto I have to download a file, edit it and then reupload it. On others I have a desktop app that shows the cloud based files that I can easily just edit them and the upload and download is just automatic
Vendor Response
Thanks for the review! We're happy to hear that Canto makes your job easier.
Replied January 2020